Pen Heaven Avis 

Superb company, thank you so much for my bespoke pen that arrived just in time for Christmas. My wife love it

Ordered a leather diary to be personalised on the Friday before Christmas never dreaming it would arrive by the big day. The quality product arrived beautifully boxed on Christmas Eve.

Website was clear and easy to use. I did call customer services with a query and spoke to an actual human being (which is so refreshing these days) who was polite and helpful. I purchased 5 pens, all to be sent to different addresses, with engraving and gift wrapped. Despite the fact that I had left it all to the last minute to do my Christmas shopping, the pens were promptly sent and the recipients seemed thrilled with the engraving and the beautiful gift wrapping. I have been truly delighted with the product and service and will be returning.

Not only are the products great, the customer service is superb. I bought an engraved pencil for my nephew as a gift, and the customer service team was so accommodating when an issue came up. Thank you

I was looking for the perfect Parker that I also wanted engraved and pen heaven was the first to come up in my search. I looked through the awesome collection and found the perfect pen at a fantastic price. Then all the engraving options was also fantastic. I was able to get two crosses on each side of her name. The speed at which my order was taken, pen engraved, wrapped ( and the wrapping was amazing as well) shipped out and across the pond was very impressive. No joke I don't get packages this fast from inside the states! Customer service was always available and very helpful. Gave the pen gift to the person today and it was very well received. I take feedback seriously and use it in my decision to buy so I always leave truthful feedback when it's either a really bad seller to warn people or it's an incredible seller so other buyers know it's a great place. Pen Heaven should get an extra star.

Responded to customer emails promptly, provided information and generally very helpful.

Great pen. Beautifully engraved for my brother for Christmas. Excellent customer service. The phone was answered immediatley. I will be purchasing more pens in the future.

Delivery was fast, customer service was amazing and I absolutely love my pen that is a great graduation gift for our son. Thank you so much Joe you were amazing and thank you for adding the gold initials to the case really appreciated that. 10/10

Beautiful pen, fits well in the hand, the engraving was an elegant finishing touch.
Customer service was prompt and very helpful. Would highly recommend to everyone.

Ordered a birthday present to be gift wrapped and delivered directly my brother, but upon ordering with Apple pay, the shipping name automatically updated to mine instead of my brothers. Not a big deal, but I wanted it to be addressed to him. I rolled my eyes, annoyed as I assumed that this was going to be a complete headache to change and I was probably going to spend the next half hour in a call queue. I was SO wrong. Got straight through to an extremely helpful gentleman called Joe who located my order and had everything amended in a flash. Delighted with this company and the ordering experience. Not only was the customer service impeccable, the gift arrived quickly which was amazing as getting deliveries to NI can be a bit delayed at times. Thank you Joe and Pen Heaven. Would definitely recommend!

I have been using fountain pens for years and always purchased from shops. This is the first time I have ordered online and I will never go back. The customer service from Joe was amazing. I got my order wrong and wasn't sure about the nib, he sorted it all out and gave me lots of great advice. I have never been more impressed, thank you for all your help.

Super customer service and great product, will definitely use again.

I had the great pleasure to not only purchase a great couple of items at a very reasonable prices and then I also had the luck to talk to an advisor who was so kind and helpful he should get a rise his name was Joe if by any chance you have to talk to customer services I hope you get to talk with him thank you

I have recently purchased items from Pen Heaven, and I must say this company is indeed, “Heaven”.
The attention to detail and follow up is beyond compare. “Joe” is the chap who phoned me to see if I was happy with the goods, and I must say, and I mean MUST say…… he was OUTSTANDING. A complete here for the company. I have NEVER had such incredible service from an operative of any company, and I’ve had a few in my 81 years !!!
If you need anything to do with pens think no,further than “Pen Heaven”. You will NOT be disappointed.

Excellent customer service from Joe who fixed a problem with my propelling pencil and returned it, fully functioning, within a couple of days. Most impressed.

I always buy my diary and journal refills from here. Good quality, well priced and great customer service.

Excellent service and product at a sensible price. Highly recommended.

Pen Heaven is my go to online pen retailer for all my stationery requirements.
Any questions or issues, Joe and Aneta are quick to respond and provide excellent customer service. It's the flexibility and prompt service that adds that special great customer experience.
From placing your order online to point of delivery, you're kept informed along the way.
I can't recommend Pen Heaven enough.
Absolutely Fantastic!

Excellent service. I wasn't sure which nib I needed to replace a damaged one. Sent an email, speedy reply with really helpful information. Ordered on Friday, using my 'new' pen on the Monday. Great service. Would thoroughly recommend.

Had an issue with the pen which was resolved quickly and efficiently. Top notch customer service.