Pen Heaven Avis 

Purchased two pens as a gift couple of months ago. The serviced received was amazing, but not why I’m writing my review.

One of them broke at the barrel and I believed it to be a factory error. Spoke to the amazing customer support team and the same day the pretty much sent me a free replacement on special delivery! Thank you Joe for your speedy replies and professionalism!
Will be using company again!

Really good people working at the company. After an error on the website order and I receive the wrong item, they worked really hard to find a solution so I could get the correct one the every next day as I needed it for a gift! Very grateful and the leather embossed booklet I got is stunning.

Order Number: GE8605457336GB
Order Date: 8th May

Absolutely appalling service. It has now been 14 days since I placed my order, and it’s still nowhere to be seen. The advertised delivery time for the standard service was completely unclear, and when I contacted customer service, I was told it should take 4 to 9 days. Clearly, that was either a guess or a flat-out lie.

After chasing them repeatedly, they finally responded with the excuse of a “bank holiday backlog”. This was never mentioned anywhere on the website at the time of ordering, and quite frankly, it’s unacceptable. The item was meant as a gift, and now that moment has passed. The whole point of timely delivery has been completely missed.

What makes this even worse is the useless customer service. Their only repeated response? “You should have used a faster service.” Excuse me? How about you deliver what you advertise instead of blaming the customer? There was no warning of any delay, no proactive communication, and definitely no accountability.

It is now heading towards 16 days, and I’m still waiting. Their delivery timelines are misleading, their communication is lazy, and their support team is beyond incompetent. Avoid at all costs if you actually care about your order arriving on time or at all.

I used Pen Heaven for a project at work and it really was a floorless experience. Aneta was so proficient and customer focused. I would 100% recommend.

I recently completed my first purchase with Pen Heaven. They had then pen I wanted, at a good price. The selection is good, the website is easy to navigate and use. My items arrived quickly, were excellently packaged and the updates were useful.

What really impressed me was the level of service. As soon as I opened my package I realised I had made an error, I had accidentally ordered the wrong ink. I emailed them, had a very quick response from Joe. I explained my mistake, returned the ink and the correct bottle was with me in a jiffy! Thanks Joe and Pen Heaven.

Amazing customer service! Received super fast, had a little rush but the help from the customer support was great and I got pen in time.
Special thanks to Joe!
Couldn’t recommend more.

I had the pleasure of purchasing an item from Pen Haven today, the website is extremely easy to navigate with a plethora of products. I had a query about an item and used the messaging service, I had several prompt replies sent by Joe who was very responsive and informative. I will certainly be using Pen Haven again in the very near future. Thank you Joe you are a credit to the company.

When your first time using a company is great, it’s wonderful.. but when you get your order details incorrect, and are on a strict timeline, needing engraving and gift wrapping, then OMG.. the service and support offered by Joe and his team was unbelievable! They got the item to me on time, as I really wanted it, correcting what was on the original order. Superb communication and support. The gift was fabulous and loved as well!
I cannot recommend Pen Heaven highly enough, and will definitely use again.. although next time, I will reduce the strain by double checking the order first.
Thanks Pen Heaven, and all their staff!!!

Don’t bother paying for next working day delivery - they will take your money and still deliver a day late! Unreliable service!

Preordered the Honey Kaweco Collection and received the wrong cartridge. Joe was very kind in explaining the mixup and once the cartridge was available he got me the right one delivered pronto!
Awesome service and prompt response. Will definitely be returning for more!

Joe really cares about pens and people's pen owning experience. He went above and beyond at no additional cost to sort out my pen related tantrum. Recommended.

Excellent customer service received from Joe!

Joe could not have been more helpful with regards to an admin/invoicing requirement. On top of that he was very appreciative for the feedback/suggestion I provided.

We order regularly from Pen Heaven and could not recommend them enough!

I purchased two Parker Pens from Pen Heaven in January last year. When the nib from one came off, they replied to my email within 24 hours, and sent 2! replacement nibs which reached me 7 days later. Unbelievable customer service. Thank you!

Well what can I say , the help from Joe on customer services was second to none , he was polite and went out of his way to help with my grandson’s pen , he answered every e mail with curtesy and it has been resolved so my grandson will be delighted to receive a replacement, my husband was amazed and said not many companies are so helpful and kind . So if you are thinking of buying from them you can trust their integrity. Pamela Joyce

I just had a quick query re my Kaweco fountain pen- couldn't find cartridges to fit- Pen Heaven gave advice very promptly and now I'm enjoying my pen! I'd definitely use Pen Heaven again for any fountain pen needs.

The set was a birthday present for my daughter, the pens arrived much sooner than expected, the name was beautifully engraved and they were gift-wrapped beautifully. I had ordered extra refills as well. Needed to contact customer service about another matter, and they were very efficient.

I have bought lots of pens from them before, but on Monday this week I rang them for I needed advice before I could choose from the available fountain pens. There was a man to took the call, very unhelpful, unprofessional behaviour.
All I did was went with another Co Cult Pens and got the advice I required and bought my pen from them.
Having been a long time customer with them, most probably I will not come back with them.

I was recommended Pen Heaven to buy a pen as special birthday present. The web site is comprehensive and easy to assess. I reached out to their Customer Service for advice. Joe, the advisor was most helpful. He was most personable and patient with my queries, and advised me on the inscription issue. The transaction was smooth with good communication. My order arrived within 2 days. I am thrilled with my purchase and this present would be most appreciated.

My wife bought me a beautiful, monographed pen and after a few months it stopped working. I reached out to Pen Heaven and they gave me some tips to fix it. Sure enough the tips worked perfectly (when does that happen?) and the pen is as good as new!

Needed to get my boss a leaving gift in December and was struggling to decide what to get him. A friend of mine recommended Pen Heaven after using them recently themselves.

I found a great offer on a stirling silver pen and after a great conversation with the staff member Joe, I had it engraved and gift wrapped. It arrived in super quick time and my manager absolutely loved it.

Great service from Pen Heaven and from Joe! Would definitely use again.