Peter Cooper Group Avis 

It was very great to work with Chris at peter cooper shirley..he was good and knowledge able with all aspects ..thanks

I feel the need to write to explain our poor experience today 21-02-26 (13.00)

Today myself my wife and son arrived at 1pm for a pre booked test drive in the Jeep Avenger electric.

We were greeted by the salesman (Stephen / Steven) and we explained we had arrived for our pre booked test drive as we are looking at a new car to purchase on a business contract hire as our current car will be returned end of May.

I must say we were extremely disappointed with the lack of communication / enthusiasm and a huge lack of any hospitality, in fact we felt we were in the way.

After about 15 mins waiting for the salesman to pay any attention to us even though he was aware we had arrived for a test drive I said to him are we ready to go for a drive, he then said I’m trying to find a car that is charged up.

When eventually he found a car he then got us in the car and then just sent us off with no instructions regarding the car functions until we asked could you run through the driver functions as I had never driven an electric car before. No offer of coming with us to show us things regarding the car while we drive.

On the return from the garage we sat in the car outside the showroom hoping he would come out to see if all was ok and hopefully start to tell us more about the car and answer a few questions we had after the test drive.

After about 10 mins sitting in the car we saw him come out and go straight to another customer showing him a used mini, he did not even acknowledge us when he walked past.

At this point my wife got out of the car and spoke to the lady who worked in the office as we wanted a few questions answered and also we felt abandoned at this point, she did try and help us and was pleasant.

I did say to her we have been extremely disappointed with the lack of customer service from the sales guy.

We are still waiting for a quote on the car.

Once we returned home we called up the Tunbridge Wells Jeep dealer and we received an immediate price and all our questions have been answered.

We bought a Jaecoo 7 from Sam Attwood. He provided a great service and was very helpful answering any questions or queries we had.
The whole process of purchasing the car was very smooth and professional.

Our car broke down and we had a hire car from Peter Cooper Kia for a number of months. Colin went out of his way to find a car that would accommodate our needs and kept in touch throughout the time we had the car via email and phone. He was always very pleasant to talk to even though he supported a rival football team ! Over all a very good experience with Colin at Peter Cooper Kia

Amazing people and company. Really take care of customers. Highly recommended

Great team. Easy to deal with and really efficient.

Great experience from start to finish. Sam Attwood was very knowledgeable and made it an easy and pleasurable experience. Thank you.

Brilliant customer service from Sharday who was welcoming, engaging, friendly and knowledgable. The communication was great and we felt like valued customers. A great experience. Highly recommend Peter Cooper and the Jaecoo!

Dealt with Lewis at kia hedge end I have nothing but praise for him very knowledgeable no pressure selling just a joy to work with in buying our new car a credit to the company

We have just purchased a brand new polo gti from Peter cooper in Shirley Southampton, we dealt with the same sales representative called Tiernan throughout the process. Tiernan was very helpful explaining each stage of the purchasing process, kept us informed and answered any queries that we had.
Hand over of the car was easy, simple and done in a very professional manner. Tiernan took the time to explain each of the car’s functions making sure that I understood everything before driving the car away.
The branch manager came and had a chat making me feel like a valued customer, he then went onto introduce a team member from the servicing department that we could liaise with for future servicing for the car.
All in all a very professional experience where I was made to feel like a valued customer, I would recommend Tiernan and the rest of the team at Peter Cooper in Shirley for purchasing a Volkswagen.

Fantastic service and support from Oliver and Sophie, right from first contact through handover.

I’ve just picked up my new Jaecoo J7 PHEV and the whole experience was genuinely excellent. Sam was phenomenal from start to finish — knowledgeable, patient, and never pushy. He took the time to explain everything properly and made the entire process smooth and stress-free. You can tell he actually cares about doing the job right. Really happy with the car and the service. Highly recommend.

Brought a car form a very professional salesman called Steve Pegg at the Horsham branch.
Very courteous,respectful,fair and above all honest. I do not understand how anyone can leave a negative review about this company.They would go out the way for a customer . I would definitely recommend this place to purchase your next car.
well done chaps . five stars
Ajit Singh (Leicester)

We only came into look at a vehicle but ended up buying! Sam Attwood our sales rep was very patient and knowledgeable answering all our many questions. I would highly recommend Peter Cooper Group. A five star service

Took our one year old Golf for a service at Peter Cooper Portsmouth. After the service the car was virtually undriveable because they released some kind of very powerful chemical air freshener aerosol in the footwell. This has filled the car with an overpowering stench of cheap perfume which has permeated every surface in the car and gave my wife a sore throat when she drove it home. The response was that the smell clears in 24 hours and that we could have asked them not to do it (but how could we have known!). We've now been trying to get rid of the smell for four days by leaving the windows open all day and all night, cleaned all the surfaces, vacuuming the whole car etc. I'm not sure that we will ever get the car back the way it was. Needless to say we won't be going back.

Great experience with Sam Attwood at Peter Cooper Shirley. Kept me informed from order to handover, super helpful and friendly!

Peter cooper , Shirley and the young lady I would like to quote on is Sharday !
She made the whole experience amazing, she is professional, knowledgeable and really approachable, I have bought a few cars in my time but never by a sales person as good as Sharday, Peter Cooper Shirley are very lucky to have her on their staff, so a huge THANKYOU x

Professional service from David Oakley as ever. Very pleased with the new car.

I have recently purchased an Omoda 5 having been a long time VW owner. So far I am impressed with the car and its safety features. Sophie Morrice was the Sales Executive I dealt with and she was very helpful and efficient in helping me decide on this change to a new brand. I wouldn’t hesitate to recommend this dealership.

My first interaction with this company was very disappointing. Trying to get a quote for an Xpeng is like squeezing blood out of a stone. Sales personnel not very efficient.