Philipmorrisdirect Avis 

868
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 4 sur 5 étoiles

2xBelfast sink stainless-steel matts/protectors: Very good quality Belfast sink matts. Needed in a hurry so a tad disappointed not to receive a restock email - luckily daughter kept checking website... Voir plus

Noté 5 sur 5 étoiles

I have bought a number of ladies clothing items over the years, the most resent being a pair of Chatham Womens Penang Deck Shoes in navy/pink in a size 6. Lightweight leather shoes idea for Spring,... Voir plus

Noté 5 sur 5 étoiles

The Tilley hat I ordered turned out to be the wrong size and the style did not suit me (there are many to choose from). Customer Service were prompt and helpful in organising a replacement that is per... Voir plus

Noté 5 sur 5 étoiles

Honestly the most amazing customer service especially when it counts if you get something wrong & have to return an item. Really friendly staff & the speed of delivery & quality is second to none. Hav... Voir plus

À propos de l'entreprise

  1. Maison & jardin

Écrit par l'entreprise

Philip Morris and Son online shop and department store established in 1845 based in Hereford. Goods for sale include accessories from our gardening, hardware, houseware, cookware, lighting, country clothing, shooting, tableware and bathroom departments


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

868 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(868)

87 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The place for quality

Philip Morris is an excellent company because of the quality of the merchandise they sell, their easy-to-manoeuvre website and very good prices. The delivery was good, the packaging was excellent, and I'd certainly recommend them to everyone.

1 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

My order was dispatched promptly, the quality was fantastic and my daughter absolutely loved it.

27 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Dispatched half of the order, not refunded postage, avoid

I ordered online a flat cap and a wax thornproof but I received only the wax. The shop deliberately dispatched the order incomplete. Awful customer service, after of endless emails got refund but not for postage. Ruined my Xmas shopping, never again to shop from them!

12 décembre 2024
Avis spontané
Logo de Philipmorrisdirect

Réponse de Philipmorrisdirect

I am truly sorry that your order was despatched without the hat and can understand the frustration caused what with it being a gift for Christmas. We would never have deliberately sent your order without the hat however, as you can probably understand it is the time of year when a lot orders are being processed by our warehouse team which does occasionally lead to mistakes. The hat has been refunded however as the one item was despatched out to you we would be unable to refund the postage paid as well. I do apologise once more for any inconvenience caused and thank you for leaving your review.

Kind Regards,
Customer Service.

Noté 5 sur 5 étoiles

Got the coat we wanted

After a couple of false starts with sizes and fitting, we turned to Philip Morris who had the product we wanted, a Seeland coat for my wife. But importantly in the size we needed and even better at the best price. Cost was duly ordered easily on line and arrived in no time. Brilliant and just right.

22 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Barbour hat

Barbour hat. Excellent choice, price, delivery. Christmas present still to be tried on…… hope returns are just as good if not better”fit” isn’t right

12 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Five star product, five star service - really helpful throughout.

I bought my last pair of Aigle wellies from Philipmorris, in their store. excellent service - excellent product.
Some years later - my magnificent wellies (I walk around 5 miles a day with a very big dog, over fields) needed replacing. This time I went online - couldn't see the colour I wanted, in the size I wanted - delighted with Aigle - comfortable and long lasting - so I phoned - got a really helpful young man - who checked for me and said the colour I wanted (bronze green?) was indeed out of stock - but was ordered and would be in the store in the next two days. - Sure enough they were - arrived here the next day!

Fantastic product, fantastic service!

Bronze green (think that was the name of the colour, is actually (to me) a very dark green - but with a hint of navy in it. - Friends disagree - but I LOVE the colour too.

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Efficient, Courteous, Professional and Helpful Service

I have two experiences with this company. The first was an online purchase, the second followed a visit to the store. Both were positive. The online purchase was very straighforward, delivery was prompt and I got exactly what I ordered. My telephone number showed on the invoice so I wrote asking that this should not appear on the address label. I received a very courteous and prompt reply to say that it wouldn't. And it didn't! The visit to the store was productive. The members of staff I dealt with were efficient, courteous, professional and helpful. They hadn't got the the item I wanted in the store, but had it brought from the warehouse within fifteen minutes. It doesn't get much better than this. Both the items I purchased were Barbour ones. Both were discounted. I am very pleased with both. I would recommend this company.

27 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

5 stars

Really great experience from start to finish. This was my first time ordering so I was slightly hesitant but I decided to go for it after reading great reviews on Trustpilot. I ordered some Barbour slippers as a Christmas present. Really competitive pricing and they arrived super fast, in perfect condition! I have decided to shop from smaller companies after being scammed out of hundreds of pounds by Selfridges and this just confirmed it was the right decision. Thanks so much, I’ll be coming back in the future.

29 novembre 2024
Avis spontané

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