P J Hayman & Company Avis 

Quick and efficient and friendly without a lot of inappropriate questions It’s good to talk to a person not someone acting like a robot

Answering the phone promptly Knowledgable staff with authority to make decisions

Very helpful and pleasant No rush

All the telephone operators have been so very helpful and friendly

The lady I spoke to was polite, knowledgeable and efficient

Was pleased with there service, very polite and had a nice manner to speak to,have been a customer several times when booking holiday insurance.

Great to have a company who provides top up cancellation policies

Hopefully I won't need it, but I can't comment on how that part of the process works

Very helpful lady who called me back as phone lines were busy earlier. She had picked up my message details and was fully prepared to sort out my insurance needs so the call was dealt with very quickly for me.

Excellent telephone support, knowledgeable staff and a good product.

The service is excellent. The staff are always patient and efficient. It is excellent value for the price.

The website was easy to use & the questions were spaced out & good format to read & understand.
I had to ring up after purchasing policy as i had a message to say i hadnt made payment but it was due to me starting the policy the day before & not closing it down properly the lady i spoke to was very polite & helpful she printed & posted out my policy which i received today. Im very happy i chose coach plus travel.

The lady on the phone was very kind and helpful.

There was nothing about the experience of phoning for a quote for me to complain about. The call was kept simple and straightforward, which I appreciated. My contact was very polite, friendly, informative and professional.

I have used PJ Hayman before and have found their quote and payment system very easy to use. On this occasion the system was slow and rejected my attemts to finalise the policy. After several attempts and just after 5:00pm it worked perfectly, although not sure why!!
I do now have the additional cover I require but it was very frustrating that the system was intially so sluggish and awkward to use.

Making an insurance claim is never a nice experience, because you've generally already suffered something which has resulted in the need to claim. That being said, PJ Hayman were exceptional - both in the support they provided whilst abroad, and the speed of settling the claim once back in the UK. Other insurance companies need to follow their example! Special shout out to Rory Gowland for his excellent customer service!

Getting the insurance online was simple and took at the most four minutes.

You were helpful and efficient. The adviser was clear with her questions