A bit concerned about this business, they seem okay in regards to reviews when I palced order. They don't answer phone or return calls on messages. All emails have been ignored so far. Buy at your... Voir plus
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Lisez les avis des autres
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Voir plus
L'entreprise a répondu
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Voir plus
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Voir plus
À propos de l'entreprise
- Magasin de matériel de plomberie
- Rénovateur de salle de bains
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Fournisseur d'équipements de chauffage
- Magasin de radiateurs
Écrit par l'entreprise
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Coordonnées de contact
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, Royaume-Uni
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
3,4
Moyen
343 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing customer support.When…
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all companies could learn from them.great product and very competitive price too .would highly recommend.
8 juin 2023
Réponse de Plumbhub
Thank you for your amazing and appreciated feedback.
Very fast delivery perfect thank you
15 mai 2023
Delivered on time and lorry driver…
Delivered on time and lorry driver excellent lad thank you
14 mai 2023
Professional, friendly service.
A very friendly, professional service, great communication and value for money. Highly recommended.
27 mars 2023
Easy ordering and excellent delivery
Easy ordering and excellent delivery, haven't fitted rads yet but they look great
14 mars 2023
Poor Delivery Service and Lack of Communication
Item ordered online and paid for 15 Feb. Today is 26 Feb. Website claims to deliver withing 5 days from order. No humanly understandable tracking number provided which makes me think it is still not despatched.
I ordered a megaflo on the same day from another vendor. That arrived well before it's time.
Thank goodness I am not a gas installer, else I would have lost the business.
Suppliers should know time is money. When they don't communicate to buyers about any delays, they deserve loss of business for them through negative reviews.
Unlikely to be a repeat customer
=====================
Update 27 Feb 2023
Item delivered today. The delivery chap decided to roll the box inside in to my hallway, even when the box states, keep upright. 😔
The supplier instead of admitting to their mistake are accusing me to be a liar. Here is the email I received 23 Feb. Keep in mind I placed the order on the 15th.
"Hi, I did call yesterday. The order is going out today and will be with you tomorrow sorry for the delay with your appreciated order."
This email was implicit that the item was to be delivered on 24th Feb. I have not once had a call nor received any mails suggesting the delivery will be delayed. Sir, I am an accountant and come from a professional background. I gain nothing in lying to you. All I wanted was a boiler for my home.
Not only is this supplier poor at communicating, they sadly do not want me as a repeat customer and put things right. 😔. I would have changed the rating to positive had this supplier not accused me of lying 🤥
A business is only successful if it behaves professionally and have good ethics. Sadly, this was not demonstrated on this purchase.
15 février 2023
Avis spontané
Réponse de Plumbhub
This feedback is factually incorrect, the customer was contacted by telephone prior to delivery and a message was left. The customer was also contacted by email to confirm there was an unforceen delay in the delivery.
The customer confirmed they were happy as long as the delivery was received by the end of Feb 23.
Excellent ordering to delivery
Extremely good service from ordering online to delivery, kept you informed of tracking and delivery date as scheduled friendly delivery service.
18 février 2023
We’ll packed could have done a little…
We’ll packed could have done a little more on the tracking side off things had to chase up we’re the radiator was. Them parcel force didn’t inform me on there arrival but it was good and David in your office was helpful on the phone.
9 février 2023
Speedy delivery not fitted yet but…
Speedy delivery not fitted yet but exactly as advertised
6 février 2023
Thank you I am happy with the service
2 février 2023
Excellent customer service
Needed a large radiator and Pete from Plumhub did a great job, confirming that he had the rad in stock at his main supplier and ordering it for me with immediate delivery.
Rad was delivered, on time and in perfect condition.
EXCELLENT SERVICE ....
25 janvier 2023
Avis spontané
Best Price
Bought an insulating jacket for the hot water cylinder, best price I could find and reasonable delivery options.
24 janvier 2023
Réponse de Plumbhub
We really do appreciate your kind feedback, it is great to know that you were happy with our competitive prices and delivery service.
Ordered a week ago
Ordered a week ago. Tracked on EVri Saturday - an apology notice and est delivery date of 19th obviously gone. Now tracking says waiting for parcel from supplier. DO NOT USE EVRI!
23 janvier 2023
Réponse de Plumbhub
We are sorry that your appreciated order was affected by internal issues within the Evri network. A full refund was issued as requested.
Really good company to deal with .
Really good company to deal with .. Pleased with radiators
10 janvier 2023
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