Police Mutual Avis 

541
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The healthcare cover is excellent. They use Healix to process claims, a very knowledgable and efficient company. Excellent move. I have always had a top rate service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Wonderful Customer Service. I rang the wrong department and my call was immediately transferred to the right department after the staff recognized my mistake. I later spoke with Tracey who was very h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Argent & assurance

Écrit par l'entreprise

Financial services exclusively for serving or retired Police Officers, Staff and your families


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

541 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(541)

190 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Can’t speak highly enough of this…

Can’t speak highly enough of this company and their amazing staff members like Christine!!!
Having thought I needed to cancel my policy due to a car change and change of circumstances, not only did Christine clarify that I didn’t, she then sorted me a quote out which saved me literally hundreds of pounds!!
The professional and diligent manner in which she dealt with me, taking time to fully understand my needs was absolutely first class. Her communication and people skills are an asset to the company.
Thank you very much Police Mutual for my continued business, and more so, even more thanks to Christine!!!!

23 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for your kind feedback. We are pleased to hear about your experience and the excellent service from Christine. We will pass on your lovely comments to her.
We truly appreciate your continued support of Police Mutual.

Noté 5 sur 5 étoiles

Great company

Very easy company to navigate and great customer service.

12 juin 2026
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Réponse de Police Mutual

Thank you for your kind feedback. We're so pleased to hear you had a positive experience with our customer service. We’ll be sure to pass this on to our Healthcare team.

Noté 5 sur 5 étoiles

Elaine at Police Mutual was very…

Elaine at Police Mutual was very friendly and helpful. My policy required some adjustments and she was most helpful & gave good advice on the options available to me.

22 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for your feedback. We're really pleased to hear you found the service helpful and that everything was explained clearly. We'll pass your comments on to Elaine.

Noté 5 sur 5 étoiles

New membership are truly helpful dealing with my…

They are truly helpful dealing with my inquiries about the membership after
losing my beloved husband …
They followed up all the correspondence including refund as well as new membership status 🌸🌼🌸

11 juin 2026
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Réponse de Police Mutual

Thank you for your kind review.
We're very sorry for the loss of your husband and are glad we could support you during this difficult time.
We'll be sure to share your feedback with the Healthcare team.

Noté 5 sur 5 étoiles

Competitive pricing

Competitive pricing, friendly phone handler and didn't have to wait long to speak to him.

19 juin 2026
Avis spontané
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Réponse de Police Mutual

Glad you had a great experience – thanks for taking the time to leave your feedback

Noté 5 sur 5 étoiles

Sue was extremely helpful and made sure…

Sue was extremely helpful and made sure everything i needed was sorted. All explained clearly and cheaper than expected. Great service. 🙏🙏

18 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for your lovely feedback, we are pleased I was able to help and make everything clear and straightforward for you, and even better that it worked out cheaper!

Noté 5 sur 5 étoiles

Great support and informative…

Great support and informative conversations at Hendon.

5 juin 2026
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Réponse de Police Mutual

Thank you for your positive feedback. I’m pleased to hear that you found the support at Hendon helpful and the conversations informative. Your comments are greatly appreciated and will be shared with the team

Noté 5 sur 5 étoiles

Called to query a repayment made to my…

Called to query a repayment made to my account. Rebecca White handled the call with great patience and took great care to re assure me no issues. A credit to you company - thank you Mr R S Burt

12 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for taking the time to share your feedback. We are glad to hear Rebecca was able to reassure you and provide such great service.

Noté 5 sur 5 étoiles

Policy Change

I dealt with Rebecca White regarding a change of policy as i had changed my vehicle.Rebecca was helpul ,efficient and proffesional throughout and got back to me as she said she would and fortunately for me got me a better deal on my car insurance.

12 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for taking the time to share your experience. We are pleased to hear that Rebecca was helpful, efficient, and professional throughout your policy change.

Noté 5 sur 5 étoiles

Simple and unmatched

The website itself and applying for a quote was straightforward. My quote was unmatched by any other provider I have reached out to and that was including extras which I couldn’t believe. Very grateful and happy customer.

31 mai 2026
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Réponse de Police Mutual

Thank you for your feedback. We are pleased to hear that you found the process straightforward and that our quote offered such strong value

Noté 5 sur 5 étoiles

Great customer service

Talking to Beth the representative for car insurance.

She was delightful. Friendly and helpful.

5 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for your feedback. We are pleased to hear we were friendly and helpful and will pass on your comments

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service! Phone today to discuss my car insurance renewal and Elaine couldn’t have been more friendly and helpful. Would absolutely recommend Police Mutual to others. Keep up the good work l!!

5 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you so much for your feedback. We are pleased to hear that Elaine was able to provide such friendly and helpful service when discussing your car insurance renewal. Thanks for choosing Police Mutual.

Noté 5 sur 5 étoiles

I was immensely impressed with the lady…

I was immensely impressed with the lady who dealt with my call, her name is Elaine Cockram. At a time when customer service generally is often of a poor standard, Elaine was absolutely brilliant. She is helpful, friendly and has an excellent knowledge of her subject. I have had the good fortune to have dealt with Elaine before over the years and I wish to express my genuine thanks to her for being so helpful. Her manner and the service she gives is outstanding. Thank you Elaine. Kind regards, Peter Smith.

3 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for your wonderful feedback. We're delighted to hear about the excellent service you received and will be sure to pass on your kind words to Elaine. It's great to know her knowledge, professionalism and friendly approach made such a positive impression. We truly appreciate you taking the time to share this.

Noté 5 sur 5 étoiles

Speaking to Rebecca White at Police…

Speaking to Rebecca White at Police Mutual. Sad I couldn’t stay with you but my policy has just got too expensive. I’ve been a customer for many years, and find it good to speak to someone when it comes to renewal. Hopefully I’ll come back in the future. Thank you.

3 juin 2026
Avis spontané
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Réponse de Police Mutual

Thank you for your kind words and for your loyalty over the years.
We're sorry to hear you've decided to leave, but we're so pleased to hear Rebecca was helpful at renewal. We'll pass on your thanks to Rebecca.
We do hope to welcome you back in the future. Thank you again.

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