Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Voir plus
L'entreprise a répondu
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Voir plus
L'entreprise a répondu
Great service & very good price for identical item being sold by prestige high street store. Will look at Poole lighting 1st for any future lighting requirements.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Écrit par l'entreprise
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Coordonnées de contact
9 Cabot Lane , BH177BY, Poole, Royaume-Uni
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excellent
622 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very good value ceiling light
Very good value ceiling light, fast dispatch and very secure packaging, many thanks.
6 mai 2026
Réponse de Poole Lighting Factory Shop
Thank you for your review
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Great service
An easy site to navigate. I placed my order and received it very quickly in excellent condition. A great service, thank you.
5 mai 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Réponse de Poole Lighting Factory Shop
Thank you for your review!
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
I'd been looking at these particular…
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each as they were 'open box returns'.
They arrived within 36 hours, securely packaged and good as new!!
Great service, great price and a happy customer!
26 avril 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Item arrived promptly via DPD and now…
Item arrived promptly via DPD and now working well.
24 avril 2026
Réponse de Poole Lighting Factory Shop
thank you for your review
quick easy ordering and delivery.
24 avril 2026
Réponse de Poole Lighting Factory Shop
thank you for your review
I had 2 lights for hall and landing…
I had 2 lights for hall and landing ordering was simple and quick they came within a few days and they look amazing will definitely order from them again and I would highly recommend to friends and family.
30 avril 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review and recommendation
Glass Lamp Shades - Excellent Service…
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful.
Ordering process / website was very easy to navigate.
Postage and delivery extremely efficient. Items extremely well packed (as quite fragile items) - no damage on receipt.
No hesitation at all in ordering from Poole Lighting again
13 avril 2026
Réponse de Poole Lighting Factory Shop
Thank you so much for your kind and detailed review!
We’re really pleased to hear that our team was able to assist you quickly with your query and that you found the ordering process straightforward. It’s great to know your glass lamp shades arrived safely and that our packaging and delivery met your expectations, especially with such delicate items.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Warm regards,
Maja
Réponse de Poole Lighting Factory Shop
Thank you for your review
Réponse de Poole Lighting Factory Shop
Thank you for your kind review
Réponse de Poole Lighting Factory Shop
Thank you for your review
Great overall experience
Beautiful light, half the price of other places for the same product and great quality. Customer service was fab, quick responses, helpful and professional. Would definitely use again.
18 mars 2026
Réponse de Poole Lighting Factory Shop
Thank you for your review. We really appreciate it
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Réponse de Poole Lighting Factory Shop
Thank you for a kind review!
Lovely expensive looking light at a…
Lovely expensive looking light at a great price! So much cheaper than another retailer. Fast postage. Thanks!
30 mars 2026
Réponse de Poole Lighting Factory Shop
Thank you for a kind review!
Very good service price and product…
Very good service price and product used them twice now cant fault them
5 avril 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
No quibble 3 year guarantee
You gave me a new garden bollard without fuss as mine has ceased to work after a year. No quibble guarantee 3 year warranty.
23 mars 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
The product I needed at a reasonable…
The product I needed at a reasonable price, delivered quickly
30 mars 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
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