Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Voir plus
L'entreprise a répondu
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Voir plus
L'entreprise a répondu
Great service & very good price for identical item being sold by prestige high street store. Will look at Poole lighting 1st for any future lighting requirements.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Écrit par l'entreprise
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Coordonnées de contact
9 Cabot Lane , BH177BY, Poole, Royaume-Uni
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excellent
622 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered and delivered within a couple…
Ordered and delivered within a couple of working days. Couldn't wish for anything more
17 septembre 2026
Did exactly what was promised.
Did exactly what was promised.
We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect products. Delivered quickly.
16 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your lovely review! We’re so pleased you were happy with the condition of the lights and the savings you made. It’s great to hear they arrived quickly too.
Réponse de Poole Lighting Factory Shop
Thank you for your kind review
Quick delivery of a hard to find item…
Quick delivery of a hard to find item and also arranged to amend my order so that a further item could be delivered without additional postage
4 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Réponse de Poole Lighting Factory Shop
Thank you for your review
Priblem Quickly sorted
Item arrived broken but Poole Lighting quickly sent out a replacement which arrived undamaged.
11 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your review! We’re sorry that your original item arrived damaged, but we’re pleased we were able to get a replacement sent out quickly and that it arrived safely. We really appreciate your understanding and your feedback!
Good value good service from order to…
Good value good service from order to delivery
22 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your review! We’re pleased you were happy with the value and service from order to delivery. We really appreciate it!
Réponse de Poole Lighting Factory Shop
Thank you for your review
A fabulous light fitting for a very…
A fabulous light fitting for a very reasonable price. I absolutely love it!
8 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you so much! We’re delighted you love your light fitting and are happy with the price. 😊
Excellent
Excellent customer service in providing spare balls for a Endon light fixture
15 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review
Quick response to my enquiry via e-mail…
Quick response to my enquiry via e-mail (as the company no longer take enquiries by phone, which they have done in the past) then prompt delivery after I placed my order.
8 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your review! We’re pleased we could respond quickly to your enquiry and get your order delivered promptly. We really appreciate your feedback!
Réponse de Poole Lighting Factory Shop
Thank you so much for your kind review and recommendation! We really appreciate it.
Great competitive price
Great competitive price, quick delivery.
Very happy with the purchase!
1 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your lovely review! We’re delighted to hear you were happy with the price and that your order arrived quickly. We really appreciate your support and hope to see you again soon!
Very prompt & professional- managed to…
Very prompt & professional- managed to provide replacement shades for my lounge lights-good as new
15 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Great service / great product
An excellent product at what seemed a very reasonable price, supplied very quickly too.
2 septembre 2026
Réponse de Poole Lighting Factory Shop
Thank you for your review.
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
Really pleased with the whole purchase
Really pleased with the whole purchase.
Great price and just the light I had imagined for over a mirror in my Cornish “ nautical fisherman’s style” bathroom!
Recommend
20 août 2026
Réponse de Poole Lighting Factory Shop
Thank you also for taking the time to recommend us — we really appreciate your support.
Great shop
Saw the items that I wanted (John Lewis spotlights) at a fantastic price, almost too good to be true.
But it was true, and they were delivered promptly, in much better packaging than John Lewis often do these days.
Full marks!
7 août 2026
Réponse de Poole Lighting Factory Shop
Thank you for your kind review!
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