poundlashes.co.uk Avis 

291
•
TrustScore 2.5 sur 5

2,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

They say they ship Royal Mail 24, they actually ship evri. They took 9 days to even send it out then it took another 3 days to be delivered. Customer service is non existent. 4 emails I sent got ignor... Voir plus

Noté 2 sur 5 étoiles

Have been using them for years however my last order never turnt up and I have tried contacting multiple times and no response.

Noté 5 sur 5 étoiles

Ordered 5 really hard to find items for an absolute bargain price to Tenerife, all arrived in good order in only 3 weeks - a miracle on this island. It looks like they're sent standard registered post... Voir plus

Noté 4 sur 5 étoiles

I came across Poundlashes on Instagram & was impressed by the prices of the products they sold, particularly as a lot of them were branded. I ordered 2 sets of eyelashes, 2 lipsticks, 2 lip liners &... Voir plus

À propos de l'entreprise


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

291 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 7 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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2,7

Tous les avis

(291)

18 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I lovvveeee pound lashes they are the…

I lovvveeee pound lashes they are the best lashes I’ve ever had I’ve been using them since 2020 and won’t ever look back! Although they are now mainly over a pound i would still highly recommend them as they are hands down the BEST lash company ever!

22 mars 2023
Logo de poundlashes.co.uk

Réponse de poundlashes.co.uk

Thank you soooo much! We will bringing lots of new £1 styles very soon xxx

Noté 1 sur 5 étoiles

Received order fast however all…

Received order fast however all products when opened were all dried up and unusable

22 mars 2023
Logo de poundlashes.co.uk

Réponse de poundlashes.co.uk

Hi sorry to hear but we didn’t get any email from
You to make us aware so we could rectify which we always do. We always appreciate if customers can let us know before leaving bad reviews

Noté 1 sur 5 étoiles

i ordered some lashes and some glue two…

i ordered some lashes and some glue two weeks ago and i still haven’t received it and poundlashes are not being helpful at all. do not recommend this website.

13 mars 2023
Avis spontané
Logo de poundlashes.co.uk

Réponse de poundlashes.co.uk

We responded to you after you emailed to say we can launch an investigation with Royal Mail but only after 21 days, that is the given time to wait until we know it’s been lost but we have had no email to let us know since, only this review today.

Noté 5 sur 5 étoiles

You will not be disappointed

I have made and received two orders this month.
Good selection of products.
Amazing prices!
Fast & safe delivery.
Will probably make way more orders than i should.

10 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent 👍🏻 Received purchase in…

Excellent 👍🏻 Received purchase in 2days of ordering. Customer service is first class & makeup is of the highest quality. Will be my go to website for future purchases. Very impressed & Thank You!!😊

22 février 2023
Noté 5 sur 5 étoiles

Great and worth every penny

First time ordering from here and it didn’t disappoint. One of my items were missing and customer service responded straight away and sent my item out. Will be ordering again. Proper products, no issues with the products or the service

22 février 2023
Noté 5 sur 5 étoiles

In love ❤️

Lovely eyelashes I've just ordered another 17 pairs 🙏😊 I won't be buying from anywhere else they look exactly the same as the lashes I buy for £6

1 mars 2023
Noté 1 sur 5 étoiles

TERRIBLE COMPANY

1 star is to much for this appalling company. DO NOT RECOMMEND.

To start my parcel was lost pound lash customer service was everything but helpful or reassuring and left me to finish the investigation alone with Royal Mail with no involvement from their side at all. (Just the odd pointless 1 line emails with no solutions)

Fast forward I have finished the investigation Royal Mail have informed me the parcel is lost and to contact the sender, I did. I send pound lashes 3 emails of which to no response I only got one nearly 3 days later and only after blasting on social media. WOW. And the response? Anything but helpful again. I asked for a full refund and I all got was “can I have the complaint number” the complaint number by the way was in the previous emails I had sent clearly they just want to give me the run around instead of a solution and my request for a refund was completely dismissed, wasn’t even acknowledged. I have sent an email explain how appalled I am with the service. I will update on wether I get a refund or not. In the mean time if anyone has a similar experience and evidence please contact the respected people and put in a complaint also as this is terrible and not exactly something I have time for. This “company” is exactly the type that give small businesses a bad name. Customer service have the worst attitude I have ever come across acting as if it is my problem and that they cannot be bothered. DISGUSTING

22 février 2023
Avis spontané
Logo de poundlashes.co.uk

Réponse de poundlashes.co.uk

Hi Lucy,

Thank you for your review.
While we appreciate your frustration, we do have a protocol to follow in line with our contract with Royal Mail. As your order was scanned as delivered, there wasn’t a great deal which we could do without you initiating an investigation with Royal Mail to see if they could find
out from the delivery person where this was delivered, and then hopefully retrieve the parcel.
Your requests were not dismissed, we just needed to verify some information before we could make a decision on how to proceed with the matter.

We apologise for the delay in this and apologise again for Royal Mail not delivering correctly. As you are aware a refund has been processed on our side and will be with you within the next few days.

Kind regards

Noté 1 sur 5 étoiles

still not received my order 5 weeks later and Pounlashes no help at all!!!

I ordered lipsticks from this company , 5 weeks later, I still have not received them. I have emailed numerous times and no constructive replies. Extremely poor communication, Not received my order BUT quick enough at taking my payment. Will never use this company again.

I have had no emails making me aware of your protocol. One email just said..and I quote " unsure what you mean." Whe n Id enquired about my order.
And I have NOT received a refund!!!

24 janvier 2023
Avis spontané
Logo de poundlashes.co.uk

Réponse de poundlashes.co.uk

Hi I can see there has been correspondence between yourself and customer services, there is a protocol we have to follow with Royal Mail after items are not received which we have to wait out before the items are considered lost.

We have refunded your order in full. This takes 3-5 working days to show in your account

Sorry for the inconvenience

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