The mattress itself is incredible - genuinely one of the best purchases I’ve made. It’s unbelievably comfortable and, most importantly, I’ve not had any hip pain since getting it, which is amazing... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The mattress was delivered on time and the two premierinbed employees were very helpful and polite. The mattress itself has proved very comfortable and offers the same amount of comfort and good nigh... Voir plus
L'entreprise a répondu
The service was excellent. The mattress is great as are the duvet and pillows. Just what we expected after staying in dozens of Premier Inns. The bed is a massive disappointment. Very poor quality for... Voir plus
L'entreprise a répondu
Always found premier pillows to be very comfortable so decided to get some for home. Not cheap but they're superb quality and I sleep well on them. Delivery was very good also.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Écrit par l'entreprise
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Coordonnées de contact
4,5
Excellent
4 k avis
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Excellent bed
Excellent bed
Great communication about delivery
Delivery team were brilliant too
16 avril 2026
Pillows are not as good as expected
Pillows are not as good as expected. Would not buy again.
5 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very quick delivery and pillows are…
Very quick delivery and pillows are amazing. Thankyou.
15 avril 2026
Réponse de Premier Inn At Home
We're so glad you love the pillows and our quick delivery! We appreciate your kind words.
All the best, Sam at Premier Inn At Home
Réponse de Premier Inn At Home
We're delighted you slept well Rachel. Thank you for your feedback!
Sam at Premier Inn At Home
Réponse de Premier Inn At Home
That's great to hear Mrs Hazell, We're so glad you're pleased with your mattress.
All the best, Sam at Premier Inn At Home
Prompt delivery and great product
8 avril 2026
Réponse de Premier Inn At Home
We're happy to hear this, thanks for your positive feedback Mr Booth; we appreciate it.
All the best, Sam at Premier Inn At Home
Too firm for me.
The delivery was fine but I find the mattress hard, more firm than medium/firm. I have had to buy a mattress topper to soften it, as I lay on my side to sleep and it was hurting me. It is not like the hotel beds, as I find them quite comfortable. I have had this mattress a month now and was hoping to have got used to it by now, but I can't sleep on it without the topper, a 10cm depth one as well.
11 avril 2026
Réponse de Premier Inn At Home
We appreciate your feedback regarding the mattress firmness. We understand your comfort is important, especially as a side sleeper. Please do be sure to allow time for the mattress to settle and relax and for your own body to get used to the new support.
Kind regards, Joel at Premier Inn At Home
Not happy with bed have complained had…
Not happy with bed have complained had no response from complaint poor after care
15 avril 2026
Réponse de Premier Inn At Home
We are sorry to hear this. We will investigate your complaint immediately and ask the CX team to contact you directly.
Kind regards, Joel at Premier Inn At Home
Mrs JB think the pillows are extremely…
I think the pillows are extremely comfortable.
Would recommend
7 avril 2026
Réponse de Premier Inn At Home
We appreciate your recommendation. We are so glad you are happy!
Kind regards, Joel at Premier Inn At Home
The mattress was delivered on time and…
The mattress was delivered on time and the two premierinbed employees were very helpful and polite.
The mattress itself has proved very comfortable and offers the same amount of comfort and good nights sleep as the the one's we have experienced in Premier Inn hotels.
12 avril 2026
Réponse de Premier Inn At Home
It's great to know the mattress offers the same comfort as our hotel beds, and that you are sleeping well. Thank you for your positive feedback Phil,
All the best, Joel at Premier Inn At Home
Réponse de Premier Inn At Home
We're so happy to hear our pillows are comfortable for you! Thank you for your wonderful feedback; it means a lot to us.
All the best Joel at Premier Inn At Home
The mattress is amazing
The mattress is amazing! Firm but so comfortable, moulds gently to your shape, we haven't slept so well in a long time! Highly recommend!
14 avril 2026
Réponse de Premier Inn At Home
We're happy to hear you find our mattress amazing and comfortable! It's great to know you're sleeping so well. We really appreciate your recommendation Donna,
Kind regards, Joel at Premier Inn At Home
Premier Inn pillows.
Always found premier pillows to be very comfortable so decided to get some for home. Not cheap but they're superb quality and I sleep well on them. Delivery was very good also.
6 avril 2026
Réponse de Premier Inn At Home
We're happy to hear you find our pillows comfortable and that you're sleeping well Mr Dawe. It's great to know that you feel they're superb quality.
All the best, Joel at Premier Inn At Home
Love love my mattress
Love love my mattress . Best purchase ever made .
I also had the duvet & pillows . I do love the pillows but could do with softer option for my self . But I wound 100% recommend this mattress for a good nights sleep & not feeling the other person moving of or around on it
6 avril 2026
Réponse de Premier Inn At Home
We're happy to hear that you love the mattress! It's great to know you are sleeping well and not feeling movement. We appreciate your feedback about the pillows and the desire for a softer option. Thanks for the recommendation!
All the best, Joel at Premier Inn At Home
Beautiful pillows so much so…happy
Beautiful pillows so much so recommended to friends and family some who have already purchased from you.
14 avril 2026
Réponse de Premier Inn At Home
We appreciate you sharing your positive experience with our pillows and recommending them to your friends and family! We're so glad they love them too.
All the best, Joel at Premier Inn At Home
I haven't stayed at the hotel yet
I haven't stayed at the hotel yet. However, I have spent over an hour trying to contact them. I have asked the chatbot why their phone isn't working and it doesn't know. Everytime I google 'customer services' the same number is given. It seems impossible to speak to a human being.
12 mai 2026
Avis spontané
Réponse de Premier Inn At Home
Can we please ask you to move your review to our Hotel page Jane, that way the correct teams can pick this up for you.
Kind regards, Joel, Premier Inn at Home
Great mattress and great service
Easy to find the mattress we wanted on the web site. Fast free delivery and wonderful free extras. The mattress is very , very comfortable!
13 avril 2026
Réponse de Premier Inn At Home
We appreciate you taking the time to leave us a review Terry. We're so happy to hear that you found the website easy to use, and that you love the mattress!
All the best Joel, Premier Inn At Home
Réponse de Premier Inn At Home
Thanks Dee, we are happy to hear that you found our service good
Sarah, Premier Inn At Home
Réponse de Premier Inn At Home
Thanks Lynda, that's great to here.
Sarah, Premier Inn at Home
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