My experience as a new independent press and author, with PrintNinja has been high quality. From the first communication with Laura, to the delivery of the books, I have had a very positive experience... Voir plus
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Always a pleasure to work with these folks. The printing is top notch and the customer service is fantastic. The book looks great and showed up earlier than expected.
L'entreprise a répondu
So far everything has been great and right on schedule. The quality of the hardcover that I got was actually better than I was expecting which was a huge relief! The only thing left is the quality of... Voir plus
L'entreprise a répondu
I disliked how slow the process was to get my initial proof and also how slow my assigned agent was to respond. The prepress instructions were also NOT clear on the website or FAQ and I hope they fix... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de PrintNinja
Écrit par l'entreprise
Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.
PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.
Here’s how we do it:
Our American Office:We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.
Our Chinese Office:We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.
Our Logistics Experience:We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.
Our Size:This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?
We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.
We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.
Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.
It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.
Why Print With PrintNinja?
Écrit par l'entreprise
Coordonnées de contact
1560 Sherman Ave Suite 910 , 60201, Evanston, Etats-Unis
- 877-396-4652
- customerservice@printninja.com
- www.printninja.com
4,7
Excellent
2 k avis
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the product is great
the product is great. i was able to print a set out for my group of friends, so we can have something new for the game we love. we plan for another in the future. thank you guys for the set. i had issues understanding/ reading what i needed to do, but that was on me. we love the cards.
19 avril 2025
Réponse de PrintNinja
Good Afternoon Joseph!
We are so thrilled to hear your first time partnering with us Domestically was such a success! If you have any constructive feedback on what we could do better in our file setup guides, please send that along. We are always open to new ways to improve our processes. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Your new printing company should be Print Ninja!
I needed to find a new printing company for my book. I was nervous about how I would find the right company. And I did with Print Ninja. From the first moment of receiving an estimate to finalizing all the details and changes needed, every person was courteous, helpful, knowledgeable and made the experience so much better than I could have imagined! Responds were timely! Thank you! I’ve found my new printing company!
25 avril 2025
Réponse de PrintNinja
Good Afternoon Sharon!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
100% satisfied!
So much help and guidance on this journey. I was so nervous about the finished product, shipment from overseas, etc but I’m 100% satisfied with my project!
21 avril 2025
Réponse de PrintNinja
Good Afternoon Kyrie!
We are so thrilled to hear you are happy with both the project and the overall experience. Isn't that offset board book quality stunning?! You can always count on us to be kind, quick, and thorough in all communication. Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we cannot produce board books) and would result in MUCH faster shipping time, as well as some great return customer incentives!
Have a wonderful rest of your day!
Great Support
Any struggle I had with book outline and design, and I ran into several with my cover, was handled with patience and care by the team. Amazing company to work with!
21 avril 2025
Réponse de PrintNinja
Good Afternoon Michael!
We are all so happy to hear your first time partnering with us Domestically was such a success! You can always count on the Prepress team to be both thorough and kind when it comes to communicating about the artwork files. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
They are the best printing company I’ve…
They are the best printing company I’ve ever worked with. They offer detailed notes and triple check with you to make sure you’re happy with the product.
20 avril 2025
Réponse de PrintNinja
Good Afternoon Curtis!
Whoa. What a huge compliment! Thank you so much for taking the time to send in such a kind review. Three orders with us now....off to a great partnership. You can always count on the Prepress team to be incredibly thorough when reviewing the files. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Réponse de PrintNinja
Hi Dustin!
We are thinking your review may have accidentally been placeholder text, but regardless, we thank you for the 5-star review! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
the quality is still top notch & colors…
the quality is still top notch & colors are very true to my files, i am very happy with my product.
7 avril 2025
Réponse de PrintNinja
Good Afternoon Sydney!
14 orders with us now Domestically....oh my goodness is that fantastic! We truly cannot put into words how grateful we are for your continued partnership. You can always count on us for top-tier quality. Please don't hesitate to reach out to Simon when the time comes for a new project. We can't wait to see the next issue!
Have a wonderful rest of your day!
Our photo book is beautiful!
Our photo book is beautiful!
I appreciate your help in getting it ready for printing.
I will recommend PrintNinja !
11 avril 2025
Réponse de PrintNinja
Good Afternoon Margaret!
We are so thrilled to hear you love how your book turned out! Isn't that digital offset quality stunning?! We are always happy to help. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
customer service was well responsive
customer service was well responsive, they also caught a mistake i missed which saved a whole project, the prints came out quite well too.
6 avril 2025
Réponse de PrintNinja
Good Morning Matteo!
We are thrilled to hear your first round of printing with us was such a success! Also happy to hear we were able to catch an error before getting the order on the press. Isn't that digital offset quality stunning?! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Always a quality job w printninja
Always a quality job w printninja. Turns out they’re fast too! 300 comics delivered 12 days after proof approval! The domestic printing option is great.
23 mars 2025
Réponse de PrintNinja
Good Morning Gabriel!
Holy moly...12 day turnaround time is excellent. Isn't that Domestic printing options incredible? We also want to take the time to thank you for your continued partnership. Five orders now is fantastic! Please don't hesitate to reach out to Laura when the time comes for a new project. We look forward to seeing what you want printed next.
Have a wonderful rest of your day!
I am an artist making my first art…
I am an artist making my first art exhibition book. The process was easy, and any questions that I had were answered within the same day. When my book arrived it was exactly what I hoped a high quality art book would be. I love watching people pick it up and feel the matte anti scratch cover...that alone made it beyond special! Every image was spot on, every color was just as it is in real life. If you can't tell, I am super impressed. I plan on creating all my exhibition books with PrintNinja from here on. Thanks!
28 mars 2025
Réponse de PrintNinja
Good Morning Mike!
We can feel your excitement and enthusiasm through this review. Thank you so much for taking the time to write and send such an amazing account of your first time partnering with us. You can always count on us for kind, thorough, and FAST communication. Isn't that digital offset quality outstanding?! Excellent call on adding the Anti-Scratch Matte Lamination - we agree it elevates the project overall. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Loved Working with PrintNinja!
Simon made my experience great! He was so flexible with my asks and quickly fixed any proof/print problems. Really, I couldn't have asked for a better person to work with.
The China team was also great! They adjusted dielines to fit my vision and fixed a print problem so quickly.
I'm so happy with my product and will def recommend PrintNinja.
19 janvier 2025
Réponse de PrintNinja
Good Afternoon MaKell!
We are all so happy to hear your first time partnering with us was such a huge success! Simon is incredible at what he does. You can always count on him for consistent top-tier service and communication. You can always count on us to try and fix a problem when we are able to get ahead of it. Please don't hesitate to reach out to Simon when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we are limited in game production) and would result in MUCH faster shipping time, as well as some great return customer incentives!
Have a wonderful rest of your day!
Helped make a comic for a friend
Retired graphic designer who helped artist produce comic book from his hand drawings. I had to copy and clean up a lot of the graphics then lay them out on pages. PrintNinja rep was very helpfully in sending samples of papers and finishes plus sample comics. Very reasonable cost for short run 100 publication.
21 mars 2025
Réponse de PrintNinja
Good Afternoon Lou!
Excellent work on taking advantage of our sample offering. This is 100% recommended as the first step when it comes to printing with us. We also always strive to offer competitive pricing - happy to hear we are doing well in that regard. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
I have used Print Ninja for a few years…
I have used Print Ninja for a few years now. I am in the process of my third printing project. I find the quality of the cards excellent and the customer service just as excellent. Their prices are also very competitive and reasonable. Huge shout out to Laura K who oversees my projects. She is patient, understanding and helpful. Thank you Print Ninja!
16 mars 2025
Réponse de PrintNinja
Good Afternoon Carrie!
We want to take the opportunity to thank you for your continued trust and partnership over the years! We always strive to provide top-tier quality and service. Laura is an absolute rockstar and incredible at what she does (we all agree!). Please don't hesitate to reach out to Laura when the time comes for a new project.
Have a wonderful rest of your day!
Will keep using PrintNinja
This was my second print with PrintNinja, and I will continue to use them for my coloring books and other specialty print needs. Please see my previous review. Thanks!
14 mars 2025
Réponse de PrintNinja
Good Afternoon Andrea!
We are so happy to hear your second experience partnering with us was a great one! Please don't hesitate to reach out to Laura when the time comes for a new coloring book project. We have some great return customer incentives!
Have a wonderful rest of your day!
Réponse de PrintNinja
Good Afternoon Ian!
We are happy to hear your recent reorder with us was such a great experience! You can always count on us for competitive pricing and kind service. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Looks beautiful but a major quality issue.
Very satisfied with the quality of my printed books. There was a printing error on some of the copies and I was offered a reprint at no charge, completely hassle free. The staff is very quick to respond and answer any questions you have. I will definitely be returning when I need more copies printed!
UPDATE 3/28: I was just informed by a customer of mine who is a teacher that the pages of my book are falling out when the book is opened up to lay flat, which is what a teacher will do when they want to display pages to their class. This happened on the second day the book was in her possession. To be sure this wasn’t a bigger issue, I checked with TWO unsold copies I had and sure enough when opened up flat the pages just fell out. I’m afraid to continue doing this with the rest of my copies but suspect it would be the same result.
I understand that the US facility does not sew in the pages before gluing but I would imagine that the gluing process in perfect binding should be strong enough to keep even unsewn pages intact for much longer than a single reading. This is a children’s book and it needs to be able to hold up to being opened like this.
I had ordered prints of my previous book through Amazon KDP and those pages are also glued in but have held tight for several years now.
I’m really disappointed by this revelation, as I had said in an earlier review the print quality is beautiful but I cannot continue to print with a company that manufactures books with pages that fall out. I am hoping this is a case of bad glue or glue that wasn’t applied properly.
I am waiting to find out what the Print Ninja plans to do to rectify the situation. For now I am keeping the rating at a five as their customer support for my previous issue was excellent. Hoping I can keep it that way after they respond to this issue.
14 mars 2025
Réponse de PrintNinja
Good Afternoon Rob!
We are so happy to hear we were able to make your first time printing with us Domestically a fantastic experience. You can always count on us to make things right if there is an egregious manufacturing error. Isn't that digitial offset quality stunning?! We are always happy and quick to answer any questions or concerns. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
EDIT 3-31-25
Good Afternoon Rob!
Simon will be reaching out to you directly today (3-31-25) to discuss this concern further!
Good experience!
Fantastic customer service. Very responsive and great help. I didn’t know about the paper sample pack before ordering and maybe that’s a research error on my behalf, but I do I wish this was more front and center as a resource option. Or that there were more resources for understanding order specs. That said their website does already have many guides if you look for them and those helped me learn a lot as a first time buyer.
6 mars 2025
Réponse de PrintNinja
Good Afternoon Graeme!
We appreciate all constructive criticism that is sent our way. While we do call out "Order Samples" immediately on our main page and throughout the quote calculator, we will brainstorm a few ways we can bring samples more to the forefront. As you mentioned, our website has a plethora of knowledge articles regarding our different spec options. We also have "learn more" links throughout the calculator that explain spec details in depth if you want to check those out for future orders. That being said, you can ALWAYS count on us for consistent, kind, and thorough communication and service. Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
I am very satisfied with my experience!
I am very satisfied with my experience! The proofing process has a bit of a learning curve but the proofing team was super helpful and came back with clear instructions and feedback. The turn around time is what was promised and the end product looked great! 10/10 would recommend!
2 mars 2025
Réponse de PrintNinja
Good Afternoon Sonoma!
We are happy to hear your first time printing with us Domestically was a good experience! File prep for digital offset can certainly be a lot of information to take in, but we do everything we can to break things down as clearly and concisely as possible. We are happy to hear we were able to meet our estimated turnaround time as well! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Always a Fantastic Experience
It is always a pleasure working with PrintNinja! I have printed with them 5 times and each time they make the process super easy. Not to mention, they do a great job of proofing your book to ensure the utmost quality. There's been quite a few things where they spotted issues I didn't and we got them fixed before they printed. The books themselves are amazing quality and I get compliments on them all the time. I can't see myself ever switching to another printer.
2 mars 2025
Réponse de PrintNinja
Good Afternoon Dennis!
We cannot thank you enough for taking the time to write and send in such a kind review of, not only this project, but previous experiences as well. You can always count on Jen and Sam to be thorough and kind during the Prepress process. Traditional offset quality really cannot be beat - it's just stunning in person. We look forward to seeing your next project!
Have a wonderful week!
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