My experience as a new independent press and author, with PrintNinja has been high quality. From the first communication with Laura, to the delivery of the books, I have had a very positive experience... Voir plus
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Lisez les avis des autres
Always a pleasure to work with these folks. The printing is top notch and the customer service is fantastic. The book looks great and showed up earlier than expected.
L'entreprise a répondu
So far everything has been great and right on schedule. The quality of the hardcover that I got was actually better than I was expecting which was a huge relief! The only thing left is the quality of... Voir plus
L'entreprise a répondu
I disliked how slow the process was to get my initial proof and also how slow my assigned agent was to respond. The prepress instructions were also NOT clear on the website or FAQ and I hope they fix... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de PrintNinja
Écrit par l'entreprise
Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.
PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.
Here’s how we do it:
Our American Office:We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.
Our Chinese Office:We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.
Our Logistics Experience:We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.
Our Size:This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?
We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.
We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.
Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.
It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.
Why Print With PrintNinja?
Écrit par l'entreprise
Coordonnées de contact
1560 Sherman Ave Suite 910 , 60201, Evanston, Etats-Unis
- 877-396-4652
- customerservice@printninja.com
- www.printninja.com
4,7
Excellent
2 k avis
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Réponse de PrintNinja
Good Afternoon Carl!
Thank you for working with us two times now on your card project! We cannot put into words how much your trust and partnership mean to us. You can always count on us for excellent quality and service. Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next!
Have a wonderful rest of your day!
The reps at PrintNinja are amazing
The reps at PrintNinja are amazing. The know their stuff, and they are quick to respond and answer any questions. Their work is great. This was my third order with them, and it looks amazing.
17 mai 2025
Réponse de PrintNinja
Good Morning Terrie!
We are so happy to hear your third time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Isn't that digital offset quality stunning?! Please don't hesitate to reach out to Laura when the time comes for a new project. We look forward to seeing what you are working on next!
Have a wonderful rest of your day!
Happy With Company and Product, With One Exception **And Refund UPDATE!
This is my first time printing a comic--and anything professional like this, period. I had an overall good experience with PrintNinja and would recommend them. Their prices are reasonable, and their team is very compassionate and kind to work with (overall fantastic customer service). I primarily worked with Laura and Jen, who were so sweet, especially when I kept going back and forth with the prices and uploading the PDF. As for response rate, they will respond ~once every day (unless you are in a back-and-forth immediate conversation). Their website and confirmation emails offer all the information needed to print your comic properly, albeit, especially as someone new to this world of comic printing, the info was sometimes too much at once or a tad confusing to find. But again--all the info you need is there! The print results were overall (with one exception) very good. The paper quality was excellent and not bent, etc. Because of all of this, and because I am now familiar with the company, I would print with PrintNinja again if I ever were to create another comic.
The one exception I have is that there were small yellow streaks or splotches on many (possibly a majority) of my comic covers. A few of my copies came with a mix of these to the point those few covers would be embarrassing to share with others (and this was after complaining about similar streaks in my first ordered batch of comics--I ordered two batches, a test batch of 10 and a final batch of 50+).
However, I need to add that, when I complained about splotches on my first batch, they kindly gave me 5 extra copies in the second batch (I got 5 free copies!). So again, they have fantastic customer service and desire to make their customers happy. There was just some carelessness in the cover-printing parts of both printing processes.
As I said above, I would definitely print with them again. But next time I may be more open to buying extra comic copies than I plan to sell, just in case.
**EDIT: I worked with Laura to get a refund for some of the blotched copies, and they were very generous about it. She also explained why the marks were there in the first place. Very thankful for PrintNinja's team. They are adamant about making and keeping happy customers. Definitely recommend them.
Also, the ink blotches had to do with the paper and finish I chose (an issue that, in the future, seems less likely to be replicated because PrintNinja is more aware of it now).
29 avril 2025
Réponse de PrintNinja
Good Afternoon Caitlin!
First and foremost we want to thank you for taking the time to send in such a thorough review of your first two Domestic orders with us. You can always count on Laura and Jen for consistent, kind service. We agree there is a lot of information to digest when printing high-quality, commercial- grade art books, but we hope we have made that content easy to digest! If you have any suggestions on what we can do better, we would love to hear them. It does look like the issue you described with the initial proof run was addressed by Laura. Laura will be reaching out today to confirm the issue was not present in your most recent order, so please be on the lookout for that. We would love to see a new project in the future!
Have a wonderful rest of your day!
EDIT: Hi Caitlin! Oh no! Please know the above response is only referencing that we knew about the issue on the proof run, but this is the first time we are hearing about an issue with the second run. Apologies if that was not communicated better. Laura is reaching out now.
Excellent, exceptional, highly recommend
Excellent customer service, exceptional product quality, highly recommend!
5 mai 2025
Réponse de PrintNinja
Good Afternoon Tibor!
We cannot put into words how much your trust and partnership mean to us. We are so thrilled to hear your recent reorder arrived in stunning condition. Please don't hesitate to reach out to Maggie when the time comes for a new project. We cannot wait to see what's next for you!!
Have a wonderful rest of your day!
Attentive and fast
The company is attentive, the print quality is great, and the prices are reasonable. I reached out with some questions I had, and they responded the next day. They also provided some additional feedback on my project.
3 mai 2025
Réponse de PrintNinja
Good Afternoon Jose!
We are so happy to hear your third time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Simon when the time comes for a new project.
Have a wonderful rest of your day!
In the beginning they took a really…
In the beginning they took a really long time to respond to me but afterwards, communication was good and consistent, and printing quality is good
4 mai 2025
Réponse de PrintNinja
Good Afternoon Yume!
We are happy to hear your first time partnering with us Domestically was, overall, a success. We are sorry to hear about some frustration with response time. Perhaps the initial conversation occured during a particularly busy time, but please be assured we will always respond to emails within one business day at the very latest. If you waited longer, please do let us know and we will be sure to address it with the team. Please don't hesitate to reach out to Simon when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
A very professional service from…
A very professional service from beginning to end. Self-publishers need to be patient as it's a lot of information and precautionary steps to ensure satisfaction.
10 mai 2025
Réponse de PrintNinja
Good Afternoon Tisha!
We are happy to hear your first time partnering with us Domestically was a success! While there are specific steps and things to be mindful of when printing high-quality, digital offset projects, we hope that we made that information easy to digest. We are always open to clarifying any questions if needed! Please don't hesitate to reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Wonderful in every way
Wonderful in every way!
This was an excellent experience from beginning to end. I designed and ordered 500 custom card decks (zzdeck.com). At the beginning, Sam spent a lot of time with me helping me understand how to format the PDF file because my card deck was a little bit different from their usual order (all of the fronts and backs were custom-designed by me). Then, during the ordering and shipment, Simon was wonderful, and guess what--it looked like Trump's tariffs of 145% were going to kick in just before my 500 decks were about to ship. We were able to figure out a way to make it work, thanks to Simon!
7 mai 2025
Réponse de PrintNinja
Good Afternoon Keith!
We are so happy to hear your first time partnering with us overseas was such a success! You can always count on Sam for quick, thorough, and kind communication throughout the Prepress process. The next time you place an order...you will be a pro! Simon is incredible at what he does and goes above-and-beyond for all of his clients. We are all hoping for the tariff situation to calm down - please be assured of that. Please don't hesitate to reach out to Simon when the time comes for a new project. We have a new Domestic service that may align with a new project and would result in MUCH faster shipping time, as well as some great return customer incentives!
Have a wonderful rest of your day!
Sam Schauer in the proofing department…
Sam Schauer in the proofing department worked patiently with me to finally get a print worthy file prepared. The finished product was A++
Russ McArthur
5 mai 2025
Réponse de PrintNinja
Good Afternoon Russel!
We are so happy to hear your first time partnering with us Domestically was such a success! You can always count on Sam for quick, thorough, and patient communication throughout the Prepress process. We are very lucky to have him on the team. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Don't even bother – bad service, drop shipping prints
It was not clear that my printing was going to be shipped overseas until AFTER I had paid for my order. Then I got the notification that my job was at their factory in China!
My proof was completely wrong! It was supposed to be double sided and folded and I got a generic print, single sided, not folded, and it was on the wrong paper. I believe that if they were printing in house, this mistake wouldn't have happened. This mistake cost me 2 months!
The folks at the shop in Evanston didn't care and it was not a big deal to them. The delay wasn't addressed at any point.
5 février 2025
Réponse de PrintNinja
Good Evening Laura,
We are sorry to hear your first time printing with us was not what you expected. We did a deep dive into the communication that went out to you regarding your order. We see that we let you know in initial conversations in December of 2022 that the project would need to be printed in China given the custom nature of the project. We fully acknowledge the vendor-error on the first hard copy proof. Please be assured that we are very sorry about the delay that occurred because of this. As we will always correct an issue if it is a manufacturing error, we got that corrected and sent as soon as possible. We see that two members of the team sent along their deepest apologies and let you know turnaround expecations on the corrected proof in October of 2024. If you would like to see any of the conversions referenced above, we would be happy to send those along.
First time making and having cards…
First time making and having cards printed. They where helpful with the set up and getting the cards made.
27 avril 2025
Réponse de PrintNinja
Good Afternoon Douglas!
We are so thrilled to hear your first time partnering with us Domestically was a success! If you have any constructive feedback on what we could do better, please don't hesitate to send that along. We are always open to new ways to improve our processes. Please reach out to Campbell when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
7 years
I’ve had the pleasure of working with PrintNinja since 2018, which speaks volumes in itself. They’ve consistently been easy to work with and incredibly responsive. Any time I’ve had a question, their team has been prompt, helpful, and professional.
5 mai 2025
Réponse de PrintNinja
Good Afternoon Joy!
We truly cannot express how much we value your partnership. You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Maggie and Jen always smile when they see an order come in from you. You are so incredible to work with. Please don't hesitate to reach out to Maggie when the time comes for a new project. We can't wait to see your next project!
Have a wonderful rest of your day!
Project can't out perfect & sales reps where so helpful!
My sales rep Laura was so helpful and helped me with every step of the process. This was my first large print project like this and she basically held my hand though the journey (which I needed lol) and even didn't mind with all the changes and multiple quotes! The cards in the end turned out perfect and came out just how I imagined them!
5 mai 2025
Réponse de PrintNinja
Good Afternoon Nina!
We are so happy to hear your first time partnering with us Internationally was such a success! You can ALWAYS count on Laura for quick, thorough, and kind communication throughout the process. We are so thrilled you are happy with the cards. Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project and would result in MUCH faster shipping time, as well as some great return customer incentives!
Have a wonderful rest of your day!
Proposal idea
I had the idea to propose to my girlfriend by creating a comic book telling a story about it involving our kids. The work was fun and when i found printninja to actually bring my idea to life i was blown away by the quality and fast affordable service. They were also very helpful and super easy to work with. My now fiancé and family loved the concept and it was a huge memorable event for us. I can’t wait to use them again to bring more of the crazy ideas that i have to life.
27 avril 2025
Réponse de PrintNinja
Good Afternoon Bobby!
I can speak for the entire PrintNinja family that your project was the absolute highlight of the month. So incredibly thoughtful and creative!! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Sticking the landing
It started confusing and rocky, both side were trying to learn the other at first, but in the end they 'Stuck the Landing' and it was great!
25 avril 2025
Réponse de PrintNinja
Good Afternoon Exlus!
We are so happy to hear your first time partnering with us Domestically was, overall, a great success. A bit of a learning curve can usually be expected when it comes to top-tier printing, but we are happy to hear we stuck the landing! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
Réponse de PrintNinja
Good Afternoon Jeff!
We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
The price changed after I placed my…
The price changed after I placed my order, and I never felt like it was explained, but at that point, I had no other option than to print through you all.
24 avril 2025
Réponse de PrintNinja
Good Afternoon Rebekah!
We thank you for taking the time to send in your frustration. After reviewing the detailed and thorough notes sent along to you by Sam and Laura, it appears the confusion is that you were counting physical sheets of paper for the page count instead of each SIDE of the physical page. We count pages based on each side of a physical page. That being said, Laura will be reaching out ASAP to follow up further!
Thank you!
Another winner
"Worst Fears" is the fifth illustrated book in this series that PrintNinja has done for us. And like the previous books, it is perfect in every way. Even better, the gang at PrintNinja was a delight to work with. We're eager to work with them again on volumes 6 and 7.
20 avril 2025
Réponse de PrintNinja
Good Afternoon Don!
We are so happy to hear your second time partnering with us was such a success! You can ALWAYS count on every member of the team for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for volumes 6 & 7. We have some great return customer incentives (as you know)!
Have a wonderful rest of your day!
Another reprint, another success!
Another reprint from our Print Ninja partners & another seamless experience! If not for this stellar company & its team of printing experts, our self-published adventures would not be what they are today — thousands of copies of our seven different books & counting! All created in partnership with Print Ninja since 2019. Special thanks to Justin, who cheers us on every step of the “Indy, Oh Indy” way!!
21 avril 2025
Réponse de PrintNinja
Good Afternoon Teresa!
First and foremost...15 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. We agree Justin is incredible at what he does and truly shows how much he cares with all of his clients. Please don't hesitate to reach out to Justin when the time comes for a new project. We cannot wait to see what's next for Indy!!
Have a wonderful rest of your day!
Good communication helped ensure the…
Good communication helped ensure the book was properly printed.
20 avril 2025
Réponse de PrintNinja
Good Afternoon James!
We are so thrilled to hear your first time partnering with us Domestically was such a success! You can always count on us for quick and thorough communication throughout the process. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!
Have a wonderful rest of your day!
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