Had purchased 2 coats earlier this year as a 6. Admiral greatcoat was ordered as a 5 just to give a better fit - they sent a 6, with the enclosed order clearly stating a 5. Just arrived, store clos... Voir plus
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Bought my Ventile mac 3 years ago, took it out of the cloakroom to wear as the weather warmed and the French Blue is now a faded grey. Contacted Private white asking how I could restore the colour and... Voir plus
Well made excellent garment. Excellent choice of fabrics, weave, weight, finish. From survived UK mills. Donegal, tweed, merino, long fiber cashmere, etc. The cut, style, attention to details. Suitab... Voir plus
I found the delivery and return service pretty good. The garment, however, was shockingly substandard: lightweight cord, unlined and very short in the body. Arms were really quite long which seemed... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Based in the heart of Manchester, Private White V.C. is run and managed by World War I Victoria Cross recipient Private Jack White’s great grandchildren, who all share his undying love, passion and dedication to British textiles and local industry. In operation for over 100 years, we continue to produce garments in an honest and traditional way; using only the finest British fabrics, trims and components, sourced locally where possible.
Coordonnées de contact
Cottenham House, 1 Cottenham Lane, M37LJ, Manchester, Royaume-Uni
- 01618343062
- customercare@privatewhitevc.com
- www.privatewhitevc.com
3,3
Moyen
54 avis
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Great product, good service
I ordered an over-shirt from Private White and was happily surprised by the quality of the product, I am really chuffed with my new shirt, it’s perfect for travelling especially when travelling through different climates (going from cold to tropical and vice versa, e.g. with layovers in Singapore or Dubai). Even for slight more informal business meetings it is perfects. The product was delivered on time, in 4 business days. But it would have appreciated if they kept me better informed about the process.
16 septembre 2020
Avis spontané
Great quality and fast delivery!
I really don´t get all the negative reviews on here!! I live in Germany, ordered on a Thursday and the items arrived the following Monday. I ordered the same pieces in several sizes and returned the ones, that didn´t fit. Within the same week i was refunded for the returned items. This is fantastic and fast customer service by any standard. The clothes´ fit and quality is amazing!
12 août 2020
Avis spontané
Great quality garments - appalling customer service
The quality of the garments is outstanding. However, the customer service is appalling. For the third time within 13 months, I received a half-hearted apology via Email stating that there was an issue with the warehouse/IT-system. As a result, PrivateWhite was unable to fulfil the order placed via their website.
The customer support rep just offers a 15% discount code for a future order and a refund, and just leaves it at that.
Not trying to make amends, no promise on working on these re-occurring issues.
7 juin 2020
Avis spontané
Not quite
Bought a jacket, It wasn't in stock. They offered some alternatives, which weren't in stock. Then they refunded my money but only after I inquired when the chosen alternative would be sent after a week of waiting. Very professional!
19 mai 2020
Avis spontané
All went fine
All went fine.
Received the jacket within 1 week in Belgium...
17 avril 2020
Avis spontané
Online service is a disaster
Online service is a disaster. Shame as the products are excellent. Two orders. One on 29/12 still hasn’t shipped on 29/1. Multiple emails not answered. I had to dispute with my bank. Other order same day, shipped wrong item. Stay away from online or order via a trusted company like Mr Porter who has their products
21 janvier 2020
Avis spontané
Excellent garments and customer…
Excellent garments and customer service. It's lovely to be able to visit the factory shop and try clothing that was literally made a stone's throw away. The quality, fit and finish on the clothes are great. This is not fast fashion, rather classic British tailoring brought up to date by PWVC. They are investment pieces but still relatively accessible and definitely worth it considering the quality of construction.
19 décembre 2019
Avis spontané
Horrible service
Great products – but horrible service. DON'T ORDER ONLINE!!!
Ordered product 29/7 got order confirmation same day. As of today, the 19/8 the order is still not shipped, my creditcard has been charged already more than a week ago (which is total no-go before shipping the product) and customer service are not replying to several emails. Obviously, customer service is broken and I fear the company is never going top ship my product or refund.
// Torben
19 août 2019
Avis spontané
Qualitly British made coats.
Ordered the Harrington coat online in navy. Came really quickly & perfectly packaged. I really liked it but thought I'd prefer the black. I emailed to exchange & it was no problem. I was in Manchester & asked if I could call in the shop to exchange. The shop is great & you can see the factory. Sophia couldn't be more helpful & I tried a few coats on. I didn't get the security guys name but he was a top bloke too. Will defiantly visit again. Quality British products.
16 mars 2019
Avis spontané
top quality
got a twin track jacket at xmas, it is now the best item in my wardrobe - always get comments when i'm wearing it.
the quality is amazing.
reading on their website everything is made in britain... a rarity in this day & age - let's support our boys & buy british.
will defo shop there again (providing i can afford it!)
29 août 2013
Avis spontané
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