My experience was that if youre looking for something special to use in the kitchen then this is the place to go I don't go anywhere else I hope that though as I've bought two sets of cutlery now... Voir plus
Établissement
Changer d'établissement10 South Street, CM23 3AT Bishops Stortford, GB
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Lisez les avis des autres
Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... Voir plus
Very friendly and helpful staff. Wrapped purchase well and very considerate - purchased knives so e.mail for receipt but also gave paper receipt as carrying knives! (their suggestion for safeguarding... Voir plus
Very knowledgeable staff. The lady (I’m sorry I didn’t get her name) was very helpful as I didn’t realise that you could buy the knives individually instead of in the block as I only wanted vegetable... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
10 South Street, CM23 3AT, Bishops Stortford, Royaume-Uni
4,8
Excellent
508 avis
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Very good quality
24 août 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great experience & Helpful staff
Helpful staff, but not intrusive, good knowledgeable on products. Very pleased with service I received
20 août 2025
Réponse de ProCook - Bishops Stortford
We appreciate you taking the time to share your experience! We're so happy to hear that our staff were helpful and knowledgeable without being intrusive.
Personal service
19 août 2025
Spacious store
Really helpful, knowledgeable, friendly gentleman served me. The merchandising was clean, clear of clutter, spacious and a pleasure to visit. Vastly better than the Bluewater store.
19 août 2025
Good company and great quality…
Good company and great quality (whatever you buy). Staff are customer friendly and helpful.
19 août 2025
Réponse de ProCook - Bishops Stortford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our products great and our staff customer friendly and helpful.
Réponse de ProCook - Bishops Stortford
We appreciate you sharing your experience! We are so happy to hear that our team helped you discover a great deal.
Really helpful and pleasant sales person
19 août 2025
Réponse de ProCook - Bishops Stortford
We appreciate you sharing your experience with us! We are so glad you were impressed with our exceptional service and product knowledge.
I bought one of the elite pots 3…
I bought one of the elite pots 3 months ago & it had a fault on it, the man in the shop said just bring it back & he will replace it with no fuss whatsoever & no receipt a good all round service.
7 août 2025
Réponse de ProCook - Bishops Stortford
We're glad you had a positive experience with our service and that the issue with the elite pot was resolved smoothly. We appreciate your feedback!
I was asked to give my email for the…
I was asked to give my email for the receipt and not offered the alternative of a paper receipt until after the transaction. Which resulted into being signed up for marketing emails without my consent.
4 août 2025
Réponse de ProCook - Bishops Stortford
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Helpful staff.
4 août 2025
Réponse de ProCook - Bishops Stortford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Milk frother
A few months ago I bought a milk frother which broke after few weeks of using it. It was still with warranty and I brought it back to the shop. They told me they didn't have any at that moment but waiting to receive the new ones so they asked me if I wanted a refund or wait for the new ones to arrive. I've chosen the second option and wait. When they arrive, they called me and told me to go and collect my new one. Great costumer service!
31 juillet 2025
Réponse de ProCook - Bishops Stortford
We appreciate you sharing your experience! We are happy to hear that we could provide you with great support when your milk frother broke. Thank you for your patience, and we're glad you were satisfied with our service.
Réponse de ProCook - Bishops Stortford
We appreciate you letting us know our staff member was friendly and helpful, and we thank you for your feedback!
Your sales assistant was very helpful
Your sales assistant was very helpful, she was polite and interested in the purchase I was making, thank you again.
29 juillet 2025
Réponse de ProCook - Bishops Stortford
We're happy to hear that our sales assistant was helpful and polite! We appreciate you taking the time to share your positive experience with us; thank you again for your feedback.
Always a pleasure wandering in our…
Always a pleasure wandering in our local pro cook store. Store is clean and well presented and customer service is always lovely.
24 juillet 2025
Réponse de ProCook - Bishops Stortford
We appreciate your positive feedback! We're happy to hear you enjoy visiting our local store, find it clean and well-presented, and value our lovely customer service.
Réponse de ProCook - Bishops Stortford
We are happy to hear that your experience was easy. Thank you for sharing your positive feedback with us; we appreciate it.
Réponse de ProCook - Bishops Stortford
We appreciate your positive feedback and we are so glad you were happy with our shop and service.
Very helpful knowledgeable staff.
Very helpful knowledgeable staff.
Great products. The pans are amazing.
26 juillet 2025
Réponse de ProCook - Bishops Stortford
We appreciate you taking the time to share your experience with us! We're so glad to hear that you found our staff helpful and knowledgeable and that you love our products.
Lovely service from the staff at…
Lovely service from the staff at bishops Stortford and love our new glasses. Thank you
23 juillet 2025
Réponse de ProCook - Bishops Stortford
We're delighted to hear about the lovely service you received at Bishops Stortford and that you love your new glasses! Thank you for sharing your positive experience with us.
Staff were welcoming
Staff were welcoming, and the shop was clean and organised. Efficient service at the till.
21 juillet 2025
Réponse de ProCook - Bishops Stortford
We're so happy to hear that you felt welcomed and found our shop clean and organised. We appreciate your positive feedback regarding our efficient service at the till!
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