Went to the Bury St Edmund’s branch , both staff members we saw were very attentive and knowledgeable on the products we brought , very good customer service
Établissement
Changer d'établissement78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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Lisez les avis des autres
Helpful and polite customer service and helped to make informed choice about which knife would suit my needs better.
I love the range of quality crockery available , staff were friendly and helpful and took time packaging our order and assisted us to carry it to our car packed outside of the shop...
The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, Royaume-Uni
4,9
Excellent
1 k avis
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fantastic products and customer service
5 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Staff had great product knowledge
Staff had great product knowledge, I found what I was looking for.
5 mai 2026
Réponse de ProCook - Bury St Edmunds
We're glad our staff's product knowledge helped you find what you needed!
The member of staff was absolutely…
The member of staff was absolutely brilliant at advising our requirements and we purchased two great chef knives.
Our daughter has been a qualified chef for many years and we needed better knives for our preparation of food like her.
2 mai 2026
Very knowledgable staff
Very knowledgable staff , brilliant customer service
Thank you
28 avril 2026
Easy Shopping
The layout of the shop made it very easy to identify the pan we were looking for, helped by friendly staff.
8 avril 2026
The lady was most helpful and…
The lady was most helpful and considerate.
She had a few people waiting and managed the situation very well.
Keeping everybody very happy.
25 avril 2026
Customer service was excellent
Customer service was excellent. Products are very sturdy and made well.
29 avril 2026
Helpful staff and I brought good…
Helpful staff and I brought good product. I needed a single teaspoon however which wasn’t available. Also no tissue paper or small bag for my purchase was a negative.
25 avril 2026
Réponse de ProCook - Bury St Edmunds
We appreciate your feedback regarding the helpful staff and product. We regret the inconvenience of not having a single teaspoon or tissue paper/small bag available. We are working to improve these aspects.
Réponse de ProCook - Bury St Edmunds
We appreciate you sharing your feedback! We're so happy to hear that you are enjoying our excellent products.
Excellent helpful assistant.
26 avril 2026
Positive experience
We were assisted by a very knowledgeable and kind person which helped us with our queries. Very good experience all in all.
26 avril 2026
Réponse de ProCook - Bury St Edmunds
We're so pleased to hear our team provided knowledgeable and kind assistance with your queries. Thank you for this great feedback!
The stock of Damascus knives were…
The stock of Damascus knives were limited and testing the products with the demo knives and they are blunt as a spoon.
When we asked is there any discounts or offers and they said No and when I got home I looked on the Internet website and it was showing good deals of bulk deals and nothing inshore was offered and I felt so disappointed I would of spent much more!!
15 avril 2026
Réponse de ProCook - Bury St Edmunds
We appreciate your feedback and are sorry the demo knives were not sharp and that you were disappointed with the deals available in-store versus online. We will review our demo knife maintenance and in-store promotions.
Helpful staff and a good variety of of…
Helpful staff and a good variety of of items to purchase if needed and love the quality .
22 avril 2026
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to share your experience! We're so happy to hear that you found our staff helpful and liked our variety and quality.
Réponse de ProCook - Bury St Edmunds
We're happy to hear that our team was helpful in resolving your queries. Thank you for your positive feedback; we appreciate it.
Réponse de ProCook - Bury St Edmunds
We appreciate you letting us know that our service was excellent, our choice was great, and our staff were really helpful!
Always great
18 avril 2026
Wonderful selection of everything you…
Wonderful selection of everything you would need for food preparation, and excellent service 😀
16 avril 2026
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