We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home. We were looking for some knives. The knives on the special.price were out of s... Voir plus
Établissement
Changer d'établissementUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Voir plus
L'entreprise a répondu
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Voir plus
L'entreprise a répondu
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Royaume-Uni
4,6
Excellent
486 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Wrong cooking pot
Was given the wrong cooking pan by assistant who didnt know the sizes.
I had to return and exchange it. Two car trips.
10 août 2026
Réponse de ProCook - Edinburgh
We apologize for the inconvenience with the cooking pan and the extra trips. We are addressing this with our team.
Location and welcoming staff
The location is easy reachable and the staff are welcoming and supportive to the customers.
6 août 2026
Réponse de ProCook - Edinburgh
We're so glad you found our location easy to reach and our staff welcoming and supportive! Thank you for your kind words.
very happy with help support and advice…
very happy with help support and advice given .
LH was very helpful
9 août 2026
Réponse de ProCook - Edinburgh
We're so glad you were very happy with the help, support, and advice you received from our team. Thank you for your wonderful feedback!
Got exactly what I wanted and more
Got exactly what I wanted and more. Pizza cutter and board was a gift for my grandson. I also found a mini food processor and chopper. £49 great value. It’s perfect size for me. I don’t need a full size food processor. It works really well.
The young assistant was so helpful and pleasant.
26 juillet 2026
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Great quality and price.
27 juillet 2026
Great friendly service.
25 juillet 2026
good range of dishes and accessories
Good store - convenient location with a good range of goods at reasonable prices and more importantly good quality.
24 juillet 2026
Great experience in store at Procook in…
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found exactly what I wanted and with a current offer of 3 for £10 on a number of items I managed to add additional items and complete the kit for a very reasonable price.
The staff in store were very helpful. It was a very positive first experience of shopping with Procook.
6 juillet 2026
Excellent service
Excellent service in store at Fort Kinnaird, Edinburgh. Helpful and friendly staff. Great deal on dinner set.
11 juillet 2026
A Treasure Trove of Kitchen Equipment
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipment i might want to buy in the future.
Since I love cooking,it's the kind of shop I could spend hours in.
I will definitely be back when I have to replace more items of a culinary nature.
11 juillet 2026
Réponse de ProCook - Edinburgh
We're so pleased you enjoyed your visit and found our team enthusiastic and helpful. It's wonderful to hear you could spend hours in our shop, and we look forward to welcoming you back for future culinary needs!
Réponse de ProCook - Edinburgh
We're so glad you found our team pleasant and received great advice. Your kind words mean a lot to us!
Very approachable and efficient staff
29 juin 2026
The store at Fort Kinnard is very well stocked and an immaculate lay out.
The store at Fort kinnatd is very well stocked but not cluttered, easy to find what you are looking for.. The staff member was very friendly and professional.
29 juin 2026
I love this shop it has such a great…
I love this shop it has such a great selection at all price ranges and the staff are very friendly and helpful
16 juin 2026
Réponse de ProCook - Edinburgh
We're so happy you enjoyed our great selection and friendly, helpful staff! We appreciate your kind words.
Réponse de ProCook - Edinburgh
We're glad you enjoyed our product and found our service and staff excellent!
There was two sales people at the desk…
There was two sales people at the desk that were more interested in discussing holidays than helping me. I was totally ignored. Had they approached me and asked if they could help additional sales would have been possible.
18 juin 2026
Réponse de ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.