Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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Lisez les avis des autres
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... Voir plus
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Recently kitted out our kitchen with a mixture of stuff from the store at York and online. Excellent customer service in store and smooth process of ordering online. Everything arrived promptly and we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Royaume-Uni
4,8
Excellent
2 k avis
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Staff were very attentive and helpful.
2 septembre 2026
Staff were incredibly knowledgeable and…
Staff were incredibly knowledgeable and very happy to help.
24 août 2026
Product knowledge
The shop assistant new the differences between the steel knife kitchen sets even though I knew beforehand. Good to hear.
31 août 2026
Great quality knives for a great price
31 août 2026
Bought 4 soup spoons for £10
Bought 4 soup spoons for £10. Excellent in itself. Paid for them and was told that the spoons have a 25 year warranty. Not much else to say -excellent!!
25 août 2026
Found what we wanted and were served by…
Found what we wanted and were served by a smiley lady.
29 août 2026
Great shop for kitchen items
Great shop for kitchen items. The assistant was very helpful knew a lot about the product I was interested in and wasn’t pushy and very professional.
25 août 2026
Very good customer service
24 août 2026
Good quality nice shop pleasant staff…
Good quality nice shop pleasant staff worth a vist good selection
27 août 2026
Had a Asus8 knife for 4 years it got a…
Had a Asus8 knife for 4 years it got a small crack on the shoulder, returned to Designer Outlet York as was an online order, very helpful from the staff found my invoice on the system and offered a replacement Asus10 knife
21 août 2026
Really helpful staff in York
Really helpful staff in York. Nothing was too much trouble. Thank you.
24 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Don’t put sticky labels on the metal!!
Purchased 2 mills for salt and pepper, tried everything to get labels off but still left a residue on the metal.., can’t use a scourer as would scratch and even tried WD40!! Main moan is that they ask you for an email address for the receipt and then bombard you with emails..
22 août 2026
Réponse de ProCook - York
We're sorry to hear about the difficulty you experienced with the labels and the residue left on your mills. We also understand your frustration regarding the emails please note you can unsubscribe from the emails by clicking the button.
Used today and wow cut through meat…
Used today and wow cut through meat with no issues, recommend, brilliant
21 août 2026
Very pleased with the product and…
Very pleased with the product and service received by staff members at York McArthur Glen.
Very helpful and pleasant the assistants even found me a chair to sit on in the store due to mobility issues.
21 août 2026
A great store
A great store with lovely helpful staff. I bought a cutlery set which was half price in the sale . I’m really happy with my purchase especially the price
17 août 2026
Helpful staff
21 août 2026
Good quality goods and helpful staff
16 août 2026
The lady serving us was friendly and…
The lady serving us was friendly and knew what she was talking about.
16 août 2026
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