Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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Lisez les avis des autres
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... Voir plus
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Recently kitted out our kitchen with a mixture of stuff from the store at York and online. Excellent customer service in store and smooth process of ordering online. Everything arrived promptly and we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Royaume-Uni
4,8
Excellent
2 k avis
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Brilliant knife cuts really well
14 août 2026
Very helpful staff member
12 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent service very helpful staff
Excellent service very helpful staff. Top rate products.
12 août 2026
Réponse de ProCook - York
We're so pleased to hear that you had an excellent experience with our service and found our staff very helpful. We're also glad you appreciate our top-rate products! Thank you for your wonderful feedback.
Réponse de ProCook - York
We're so happy to hear that our staff was polite and helpful during your visit. Thank you for your wonderful feedback!
The people in shop
13 août 2026
Réponse de ProCook - York
We appreciate your positive feedback regarding our clean and well-organized store; we are so happy you enjoyed your visit!
the service from the lady on the till…
the service from the lady on the till so pleasant and the pan is smashing
11 août 2026
Réponse de ProCook - York
We're so happy to hear you had such a pleasant experience with our team member and that you're enjoying your pan! We appreciate your kind words.
Excellent products and Service
I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was very knowledgeable and helped me to find the right combination between Elite Forged and professional stainless steel range to replace all of my pots and pans .
11 août 2026
Réponse de ProCook - York
We're so pleased to hear that our team member in the York store was able to assist you in finding the perfect replacement for your pots and pans. It's wonderful that their knowledge helped you combine the Elite Forged and professional stainless steel ranges. Thank you for sharing your positive experience!
Cutlery
On this occasion I added to my cutlery collection. No problem finding the product. I also found a cutlery set for my grandson featuring a giraffe. Staff were pleasant and courteous.
7 août 2026
Staff very helpful products were just…
Staff very helpful products were just what we wanted
8 août 2026
Réponse de ProCook - York
We're so pleased to hear that our staff was very helpful and that you found exactly what you were looking for! Thank you for your wonderful feedback.
Réponse de ProCook - York
We're so pleased to hear that our team was helpful and that you appreciate the great quality of our cookware. Thank you for your wonderful feedback!
We needed to replace a couple of pans
We needed to replace a couple of pans. Knew the sizes we needed, so many different types to choose from; the sales person explained the differences and we bought a couple of pans.
6 août 2026
Réponse de ProCook - York
We're so glad our salesperson could assist you in finding the perfect pans for your needs. We appreciate you choosing us!
Quality products
Quality products. Helpful staff without being pushy. Well laid out store.
8 août 2026
Réponse de ProCook - York
We're so happy to hear that you appreciate our quality products, helpful staff, and well-organized store layout. We truly value your positive feedback!
Very helpful staff
Very helpful staff. We got exactly what we needed with great service and a smile.
4 août 2026
Réponse de ProCook - York
We're so glad you found our staff very helpful and received exactly what you needed with great service and a smile! Thank you for your kind words.
Réponse de ProCook - York
We're so glad you found our staff to be really nice and helpful, and that you're enjoying your pans! We truly appreciate your positive feedback.
Very helpful and knowledgeable staff at…
Very helpful and knowledgeable staff at Outlet in York - even helped carry purchases to car
6 août 2026
Réponse de ProCook - York
We're so glad you found our staff at the York Outlet helpful and knowledgeable! We appreciate you highlighting their excellent service, even assisting with your purchases to your car.
Réponse de ProCook - York
We are so pleased to hear that you enjoyed our products and found our team to be lovely and helpful. We truly appreciate your wonderful feedback!
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