Booking was easy enough. My car was booked in for 8.30 AM and when arriving at 8.25 everything was shut with no one arriving until 8.30. My car eventually went on the ramp at 8.45. No communica... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWebbs Close, West Street, BA5 2HW Wells, Somerset, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed a new tyre and this was ordered for next day delivery. Unfortunately this was delayed but the manager did his best to get the tyre changed promptly when the tyre eventually arrived. The trac... Voir plus
L'entreprise a répondu
Excellent service. Very welcoming and polite staff and my ad-hoc request for a tyre check was fitted in without any fuss for a little bit later that morning. Faulty valve replaced FOC. So goo... Voir plus
L'entreprise a répondu
Called Protyre instead of trying to book online, as I was hoping for a repair on my slow puncture rather than purchasing a new tyre upfront. Phone answered quickly and they were able to see me same da... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Wells
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Webbs Close, West Street, BA5 2HW, Wells, Somerset, Royaume-Uni
- 01749 673352
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wells Tyre Services (Team ProTyre) - great service
I came across ProTyre and their local branch via a web search. On visiting the branch I was required to book a slot online for a puncture repair, as it was late in the afternoon. They also advised that as I had enquired for quotes for two new tyres that I’d be best to purchase them from the online portal as I’d get the applicable 2 or 4 tyre discount offers. This I did and it saved me £25. I was able to purchase and book a slot for the following day. The Wells facility Sales staff and fitters were very helpful and answered my queries and observations readily. Great team and experience, highly recommended!
19 novembre 2025
Réponse de Protyre Autocare - Wells
Hello Graeme,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Well pleased with my visit to protyre…
Well pleased with my visit to protyre Wells, very pleasant staff, didn't wait long, thank you protyre Wells.
15 novembre 2025
Réponse de Protyre Autocare - Wells
Hello Keith,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
quick and helpful service
19 novembre 2025
Réponse de Protyre Autocare - Wells
Hello Mr Gardner,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service on a slow puncture
Called Protyre instead of trying to book online, as I was hoping for a repair on my slow puncture rather than purchasing a new tyre upfront. Phone answered quickly and they were able to see me same day, arrived early and was seen promptly. Friendly service and were very patient as I had forgotten to locate my wheel nuts beforehand. They repaired the tyre, saving me a big expense, thank you very much indeed. Gave me advice on wear on other tyres however no pressure to purchase. Waiting room could do with a little make over, otherwise smooth and quick service, will be returning
8 novembre 2025
Réponse de Protyre Autocare - Wells
Hello Zoe,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The lead weights used to balance my new…
The lead weights used to balance my new front tyre had detached themselves, so I returned to Protyre and without hesitation, they got straight onto rectifying it!
No excuses or grousing, just a friendly efficient service.
12 novembre 2025
My tyre pressure warning light.
My tyre pressure warning light.
Protyre fixed this and did it free of charge.
3 novembre 2025
Avis spontané
Réponse de Protyre Autocare - Wells
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The new manager is great
The new manager is great.
He wasn’t afraid to get involved with his staff when I had concerns, which is great. As a customer I should feel confident & informed about what is happening & why. Things can easily go wrong, if there’s a lack of communication
It’s all about customer service, so hence the 5 *
29 octobre 2025
Réponse de Protyre Autocare - Wells
Hello Nina,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Wells
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful staff
29 octobre 2025
Réponse de Protyre Autocare - Wells
Hello Joan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and great price for…
Excellent service and great price for the tyres
25 octobre 2025
Réponse de Protyre Autocare - Wells
Dear Mr Pidgeon
We appreciate you taking the time to share your positive experience you had with our team at our Wells branch.
We're so glad you were happy with our service and prices!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Quick service after contacting the…
Quick service after contacting the company. Very pleasant staff. Good, well informed advice.
22 octobre 2025
Réponse de Protyre Autocare - Wells
Dear Satisfied Customer,
We appreciate you taking the time to share your positive experience you had with out team at our Wells branch.
We're happy to hear that you received quick service and well-informed advice from our pleasant staff.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre wells has exorbitant prices for…
Protyre wells has exorbitant prices for tyres, double vat collection. Collecting vat for tyre that was already sold with vat included 20% higher.
27 octobre 2025
Réponse de Protyre Autocare - Wells
Dear Eddy,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Réponse de Protyre Autocare - Wells
Hello Mr Curtis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
My car underwent
My car underwent a MOT. The staff were excellent, my car was ready for pickup at the time promised I even received a phone call to inform me that my car was ready for pickup. It's the first time I have used them for MOT and definitely not the last time.
24 octobre 2025
Réponse de Protyre Autocare - Wells
Hello Glenn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Damaged TPM sensor, ignored calls, and no accountability – I won’t return
had both rear tyres replaced at Protyre Wells in December 2025. Immediately after, I noticed the rear tyre pressure display was behaving erratically and flagged it with the branch. I was told it was likely weather-related and dismissed.
One month ago, Porsche Bristol diagnosed a cracked rear TPM sensor—clearly damaged during tyre fitting. I had to pay for the replacement myself.
What’s worse: no one at the branch ever answers the phone. I tried multiple times over weeks. Even when I visited in person, I saw staff ignore ringing phones. The new branch manager said he’d speak to his manager, but later dismissed the issue with irrelevant MOT excuses. It was clear they had no intention of taking responsibility.
I’ve completely lost trust in this branch and will never bring my Porsche—or any car—here again.
26 décembre 2024
Avis spontané
Réponse de Protyre Autocare - Wells
Dear Kayvan,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Sorted out straight away back on the…
Sorted out straight away back on the road excellent service
22 octobre 2025
Réponse de Protyre Autocare - Wells
Hello Denis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre can not service hybrids fully
I have a hybrid. Protyre say on website they can service hybrids but when I ask if they can do the updates required no they cannot. They say only the manufacture can. This means that they cannot really do a full service.
Update - Protyre did contact me and investigated the situation. They came back and said that they could not do updates as only Renault garages had access to this. So fine if there are no updates required but otherwise it is a trip to Renault/
16 octobre 2025
Avis spontané
Réponse de Protyre Autocare - Wells
Dear Jane Seymour,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Réponse de Protyre Autocare - Wells
Hello Bernard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great on the spot service
I called in on Saturday morning. The team quickly assessed my needs and had the car ready by lunch time. Great service. Thank you Wells Tyres.
15 octobre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.