While my motorbility vehicle is in the garage, proximo have supplied me with a hire car. Their top chap, Assad, has brought the vehicle, fully explained everything I need to know about the car and the... Voir plus
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Lisez les avis des autres
Everyone I dealt with regarding my car situation was very helpful and did their best to get a suitable hire car for myself and my family. They were sympathetic about my situation and the vehicle was... Voir plus
L'entreprise a répondu
Jay, visited me today, had a problem with my hand controls on my motability hire car, swift, polite and professional service. Thank you so much Jay!
L'entreprise a répondu
Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Écrit par l'entreprise
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Assad was very professional when…
Assad was very professional when collecting my hire vehicle. He gave me notice via phone call before setting off to check that the collection time would be suitable for me. The Proximo group are very helpful and as a person with a disability I highly recommend them.
26 août 2026
Avis spontané
Réponse de Proximo Group
Hi Jade,
Thank you for your kind review and recommendation. We’re delighted to hear that Assad provided a professional and considerate service, and that you found the Proximo team helpful throughout.
Kind regards,
Will
Customer Experience
Very polite lady arrived on time
Very polite lady arrived on time was clean and tidy changeover went very smoothly x
24 août 2026
Avis spontané
Réponse de Proximo Group
Hi Lynda,
Thank you for your kind review. We’re delighted to hear that the changeover went smoothly and that you were happy with the service.
Kind regards,
Will
Customer Experience
Wouldn’t use again
Wouldn’t use again . Changed there name to fernstone .
Very poor communication and sit on your paperwork. You need to chase them. So don’t tink they will work hard for you.
Also very poor payoff then they take 35%
Of your suffering damages.
26 août 2026
Avis spontané
Réponse de Proximo Group
Hi Warren,
We are sorry to hear about your experience. Please note that we are no longer associated with the business referred to in this review, so unfortunately we are unable to comment on or resolve the matters raised.
We would kindly ask that you contact Fernstone Law directly regarding your concerns.
Kind regards,
Will
Customer Experience
Wheelchair Adapted Vehicle
5th June. Wheelchair adapted vehicle provided by Proximo following our own vehicle being written off after a third party hit it. Proximo provided a vehicle promptly and the process was straight forward and easy.
25th Aug. Wheelchair adapted vehicle collected by Chris Conroy. He phoned to confirm time of arrival. He was friendly and very professional - a credit to Proximo. Cheers
25 août 2026
Avis spontané
Réponse de Proximo Group
Hi Simon,
Thank you so much for your kind review. We’re delighted to hear that the process was straightforward and that Chris provided a friendly and professional service. We’ll be sure to pass on your lovely feedback to him.
Kind regards,
Will
Customer Experience
Assad was very friendly and…
Assad was very friendly and knowledgeable and very helpful when he bought my replacement car thank you so much
25 août 2026
Avis spontané
Réponse de Proximo Group
Hi Martin,
Thank you for your 5-star review! We’re delighted to hear that Assad was friendly, knowledgeable and helpful throughout the process. We’ll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
Good service
Vehicle was dropped off and collected at the end of our lease as agreed. Good communication throughout and all timings precise. Collection driver was Neville but sorry can’t remember drop off driver name
24 août 2026
Avis spontané
Réponse de Proximo Group
Hi Dawn,
Thank you for your 5-star review! We’re pleased everything went smoothly and that you received good communication throughout. We’ll be sure to pass your kind words on to Neville and the team.
Kind regards,
Will
Customer Experience
Proximo hire vehicle return
Today I had my hire vehicle collected by Paul Edney.
I knew where he was using the Proximo Driver tracker, but to back that up I received a phone call from Paul around 10am letting me know he would be with me around 11am & that was just about when he arrived.
He let me know he was here & explained he’d need about 20 minutes to do his checks & then a signature from me.
All went very smoothly & would not hesitate to recommend Proximo to other WAV users who need a hire WAV for when their WAV is in for repair, or if a WAV is needed for other reasons.
Very well done.
24 août 2026
Avis spontané
Réponse de Proximo Group
Hi Rob,
Thank you so much for your fantastic feedback! We’re delighted Paul provided such a smooth and professional service. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Excelent service very fast and hassle…
Excelent service very fast and hassle free
Cristian the delivery driver was very pleasent and helpfull and polite
Would reccomend this service
24 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mr Gilliam,
Thank you for the lovely review. We’re pleased to know that Cristian provided such a friendly and helpful service and helped make your delivery experience a positive one. We’ll be sure to share your feedback with him!
Kind regards,
Will
Customer Experience
Colin from Proximo was super friendly…
Colin from Proximo was super friendly and helpful, explained everything clearly and answered any questions I had!
23 juillet 2026
Avis spontané
Réponse de Proximo Group
Good afternoon,
Thank you for your kind words. We’re delighted that Colin was able to make everything clear and straightforward for you. We’ll make sure he knows how much his help was appreciated!
Kind regards,
Will
Customer Experience
Assad was very polite and demonstrated…
Assad was very polite and demonstrated the car very well very knowledgeable.
24 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mrs Boyle,
Thank you for your fantastic feedback. We’re pleased to hear that Assad was polite, knowledgeable and took the time to demonstrate the car so well. We’ll be sure to pass on your kind words!
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Ryan,
Thank you for your lovely feedback. We’re delighted to hear that Dawn was so helpful and friendly. We’ll be sure to share your kind words with her!
Kind regards,
Will
Customer Experience
Great service by Proximo who dealt with…
Great service by Proximo who dealt with my hire car when my van was out of action
17 août 2026
Avis spontané
Réponse de Proximo Group
Hi Beverley,
Thanks for your feedback. We’re glad that we could provide a smooth and helpful service while your van was out of action.
Kind regards,
Will
Customer Experience
Excellent service from Masoud
Excellent service from Masoud. Arrived at planned time, gave a full tour of the car and how to use the wheelchair access etc. very friendly, yet professional. Happy to answer any questions. Thank you.
20 août 2026
Avis spontané
Réponse de Proximo Group
Hi Sara,
Thank you for your kind review. We’re pleased Masoud arrived on time, explained everything clearly and provided such friendly and professional service. We'll pass your thanks on to him.
Kind regards,
Will
Customer Experience
Exceptional service from Vee at Proximo
I cannot praise Vee from Proximo highly enough. He delivered my hire WAV and provided, by far, the best experience I have ever had with not only Proximo, but any vehicle hire company I have used.
From the moment he arrived, Vee was extremely professional, kind, empathetic and friendly. His manner immediately made me feel comfortable and completely at ease. I never felt rushed or pressured; instead, I felt safe, listened to and incredibly well looked after.
Vee was exceptionally thorough with both his pre-delivery inspection and the vehicle handover. He took the time to make sure everything was right and that I was comfortable with the vehicle before he left. That level of care and attention really stood out.
What impressed me most was the way Vee treated me as a person, rather than simply as another delivery. He took genuine care of my needs and made me feel as though he was looking after a member of his own family.
Vee is quite simply the gold standard for customer service. If everyone in the vehicle hire industry provided the level of care, professionalism and compassion that Vee does, the customer experience would be transformed.
Proximo should be incredibly proud to have someone like Vee representing the company. He has set an exceptionally high bar, and I would have absolutely no hesitation in recommending him.
Thank you, Vee, for making what could have been a stressful experience feel safe, comfortable and genuinely positive. You were brilliant.
20 août 2026
Avis spontané
Réponse de Proximo Group
Good morning,
Thank you so much for such wonderful feedback! We’re delighted to hear Vee provided such a caring, professional and reassuring experience. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Great communication
Great communication , i new exactly when the changeover was happening. Very curteous and friendly team.
Thank you Dawn J and David.
22 août 2026
Avis spontané
Réponse de Proximo Group
Hi Karen,
Thank you for your feedback. We’re delighted Dawn and David kept you well informed and made the changeover a smooth experience. They'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Good Service from Baldev Singh
Good Service from Baldev Singh. Let us know what time he was due to arrive. Looked over car and friendly and polite.
22 août 2026
Avis spontané
Réponse de Proximo Group
Hi Claire,
Thanks for your review. It’s great to hear Baldev kept you informed and provided a polite and friendly service.
Kind regards,
Will
Customer Experience
Had a hire vehicle delivered by a very…
Had a hire vehicle delivered by a very friendly driver explained everything I needed to know. Thank you to mr Luke green.
17 août 2026
Avis spontané
Réponse de Proximo Group
Good morning,
Thank you for your lovely feedback. We’re glad Luke was friendly and clearly explained everything you needed to know.
Kind regards,
Will
Customer Experience
Balder singh perfect handover
Balder singh perfect handover. Very friendly.
22 août 2026
Avis spontané
Réponse de Proximo Group
Hi Kelly,
Thank you for your kind words. We’re pleased Baldev provided a friendly and smooth handover.
Kind regards,
Will
Customer Experience
Just wanted to say Thank you to Vee
Just wanted to say Thank you to Vee. You were very helpful and made it easy for us . Many thanks Vee
21 août 2026
Avis spontané
Réponse de Proximo Group
Hi Kikey,
Thank you so much for your kind words! We’re delighted to hear that Vee was so helpful and made everything easy for you. We’ll be sure to pass on your thanks!
Kind regards,
Will
Customer Experience
Baldev singh very helpful and friendly…
Baldev singh very helpful and friendly and told me everything I need to know about the car
21 août 2026
Avis spontané
Réponse de Proximo Group
Hi Courtney,
Thank you for your lovely review! We’re so pleased to hear that Baldev was helpful, friendly, and made sure you had all the information you needed about the car. We really appreciate your feedback!
Kind regards,
Will
Customer Experience
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