WAV hire car delivered yesterday by Christian. Excellent service. On time, friendly and professional. Time and care taken despite the heavy rain. All previous phone calls with the company were also e... Voir plus
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Lisez les avis des autres
Everyone I dealt with regarding my car situation was very helpful and did their best to get a suitable hire car for myself and my family. They were sympathetic about my situation and the vehicle was... Voir plus
L'entreprise a répondu
While my motorbility vehicle is in the garage, proximo have supplied me with a hire car. Their top chap, Assad, has brought the vehicle, fully explained everything I need to know about the car and the... Voir plus
L'entreprise a répondu
Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Écrit par l'entreprise
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Assad was really great at explaining…
Assad was really great at explaining how to use the vehicle. He was very clear and it was great dealing with your company as this is the first time
8 août 2026
Avis spontané
Réponse de Proximo Group
Hi Viveanne,
Thank you for your lovely feedback! We’re pleased to hear that Assad was clear and helpful when explaining the vehicle. We’re glad your first experience with Proximo was a great one.
Kind regards,
Will
Customer Experience
Have used Proximo a couple of times for…
Have used Proximo a couple of times for a temporary vehicle and always been very professional with great communication. They have always provided everything we needed and delivered and collected in a timely manner. Colin called to tell me he was on his way to collect our vehicle and arrived quickly and everything was completed quickly and efficiently. Highly recommend! *****
7 août 2026
Avis spontané
Réponse de Proximo Group
Hi Marnie,
Thank you for your continued support and for your kind words. We’re delighted to hear that Colin and the team provided another smooth and efficient service. We really appreciate the recommendation!
Kind regards,
Will
Customer Experience
Excellent experience
Excellent experience
Dawn is a lovely lady, competent, knowledgeable was a joy to meet.
7 août 2026
Avis spontané
Réponse de Proximo Group
Hi Helen,
Thank you for your lovely feedback. We're so pleased to hear Dawn made such a positive impression with her knowledge and professionalism. We'll make sure she receives your kind comments.
Kind regards,
Will
Customer Experience
Excellent hand back to proximo..Des and…
Excellent hand back to proximo..Des and Phil from the Glasgow office were brilliant. Extremely friendly. Thank you!
7 août 2026
Avis spontané
Réponse de Proximo Group
Hi Charlotte,
Thank you for your wonderful review. We're delighted to hear Des and Phil provided such a friendly and positive handback experience. We'll be sure to pass on your kind words to the Glasgow team.
Kind regards,
Will
Customer Experience
Collection of hire car
Colin M collected the hire car today. He was polite, friendly and very efficient. He waited patiently for me to return as I was running a few minutes late.
6 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mark,
Thank you for your kind review. We're delighted Colin provided such friendly and efficient service, and we're glad he was able to accommodate the slight delay. We'll be sure to pass on your feedback.
Kind regards,
Will
Customer Experience
Rory delivered our rental WAV this…
Rory delivered our rental WAV this morning - ringing ahead to let me know he was on his way.
I got a full demo on how to load and unload a wheelchair.
Thanks Rory, you’re a good teacher.
6 août 2026
Avis spontané
Réponse de Proximo Group
Hi Rosie,
Thank you for your lovely review! We're delighted to hear Rory kept you updated and took the time to demonstrate how to use your WAV. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Rod and Assad delivered the vehicle in…
Rod and Assad delivered the vehicle in good order with respect for our property. They showed us how to use the winch system with professionalism and safety at the heart of the system.
6 août 2026
Avis spontané
Réponse de Proximo Group
Hi Nosa,
Thank you for your wonderful review! We're delighted to hear that Rod and Assad delivered your vehicle with professionalism and respect for your property. It's great to know they took the time to demonstrate the winch system safely and clearly. We'll be sure to pass on your kind feedback to them.
Kind regards,
Will
Customer Experience
Masoud was amazingly helpful!
Very helpful gentleman called Masoud.
Showed us everything we needed to know and was super helpful. 5 star service!
5 août 2026
Avis spontané
Réponse de Proximo Group
Hi Mark,
Thank you for your 5-star review! We're so pleased to hear Masoud was so helpful and made sure you had everything you needed. We'll make sure he receives your lovely feedback.
Kind regards,
Will
Customer Experience
Proximo is a great service
Proximo is a great service, from day one of requiring the services. Very helpful staff from the start, changed vechile before delivery as found some mechanical problems with the 1st vechile and then had a replacement vechile delivered today by Colin again - 2nd time we've required Proximo's services. Great service and professional. Would recommend.
5 août 2026
Avis spontané
Réponse de Proximo Group
Hi Sam,
Thank you for your wonderful review! We're delighted to hear you've had another great experience with our team. We'll be sure to pass your kind words on to Colin, and we really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Haily was very kind and helpful.Assad…
Haily was very kind and helpful.Assad was the driver he was very kind and helpful explaining the controls made it very easy.
5 août 2026
Avis spontané
Réponse de Proximo Group
Hi Jeff,
Thank you for your wonderful 5-star review! We're delighted to hear that Haily and Assad provided such kind and helpful service. It's great to know that Assad took the time to explain the vehicle's controls and made everything easy for you. We'll be sure to pass your lovely comments on to them both.
Kind regards,
Will
Customer Experience Team
Excellent service
Desmond arrived on time and took great care to demonstrate all the WAV adaptions so I was left feeling confident to be able to safely transport my recently wheelchair bound wife to places which, until very recently, she was able to do in a car. Thanks Des, an excellent service.
3 août 2026
Avis spontané
Réponse de Proximo Group
Hi Alec,
Thank you for your thoughtful review! We're delighted Desmond took the time to explain everything and helped you feel confident using the vehicle. We'll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
My hire vehicle was dropped off by a…
My hire vehicle was dropped off by a Steven Ritchie who made sure I know everything about the hire vehicle and that I was happy about how it would be picked up from my house after I no longer needed it
. Great service
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Alex,
Thank you for your review! We're glad Steven made the handover clear and ensured you were happy with the collection arrangements.
Kind regards,
Will
Customer Experience
Wonderful service
The day after my car was hit, Proximo contact me to discuss my needs and reassure me that they could help find me a suitable adapted vehicle. Martin kept me updated at all times, despite a hiccup with the original vehicle he still managed to get a suitable vehicle delivered for me in just one week. On the day of delivery they kept me updated, the driver Stuart took his time to handover the car to me, he was extremely helpful.
Proximo are a wonderful company who ensure Motability customers are able to keep their independence when their vehicles are off the road.
29 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Sal,
Thank you for your fantastic review! We're so pleased Martin and Stuart were able to support you throughout the process and get you back on the road.
Kind regards,
Will
Customer Experience
Friendly and polite service
Neville arrived promptly and on time. He called in advance, giving enough time to make sure I was home.
Neville was very polite and friendly.
31 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Samantha,
Thanks for your feedback! We're pleased to hear Neville kept you informed and provided a friendly, punctual service. We'll let him know you appreciated his help.
Kind regards,
Will
Customer Experience
Very Responsive and resolved issues
Dawn came today to resolve an issue we had with fitting a wheelchair in a vehicle. She had great knowledge of the set up, seatbelts and tiedowns required and was able to resolve all the issues we had encountered and queries we had. She was very responsive to our concerns and made sure I was confident with it all before leaving.
31 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Claire,
Thank you for sharing your experience! We're delighted Dawn was able to resolve the issue and give you the confidence you needed. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Very understanding and really nice…
Very understanding and really nice people!
24 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Joanne,
Thank you for your lovely comments! We're so glad you found our team helpful and understanding.
Kind regards,
Will
Customer Experience
Paul was Excellent
Paul was Excellent
Very friendly
Handover was very simple and easy and was quick and easy
Thanks Paul
31 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Atif,
Thanks for taking the time to leave a review! We're pleased to hear Paul provided such a friendly and straightforward handover. We'll make sure he receives your feedback.
Kind regards,
Will
Customer Experience
We had the van delivered by Vee when he…
We had the van delivered by Vee when he arrived he explained everything very well so we could understand we was very satisfied by the service.
31 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Mark,
Thank you for your kind review! We're delighted to hear Vee made the handover clear and easy to understand. We'll be sure to pass on your comments.
Kind regards,
Will
Customer Experience
Great service
Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our weekend away. All telephone staff were exceptional too. Would recommend 100%
24 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Mr Harrison,
Thank you for your wonderful feedback! We're so pleased you had a great experience from start to finish. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Masoud was very helpful and friendly
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy is rather challenging.
30 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Em,
Thank you for your wonderful feedback. We're so pleased to hear that Masoud was friendly, helpful, and took the time to demonstrate how to load your wheelchair and explain the options for requesting a more suitable vehicle.
We also appreciate your comments about the Caddy and will ensure your feedback is shared with the team.
Kind regards,
Will
Customer Experience
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