We had our Golden Retriever, Jake, insured with Purely Pets for the last five years of his life. We had many visits to the vets unfortunately and not once did they quibble with a claim and were very e... Voir plus
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Lisez les avis des autres
I investigated prices etc for pet insurance on a price comparison web site and chose Purely Pets. Ecause of competitive price for what was offered for the product I wanted. Once selected the procedur... Voir plus
I already had one pet registered with Purely so it made sense to register my second. Easy to use website and it automatically added my second policy to my account, keeping everything in one easy to ac... Voir plus
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They Cancelled insurance as I missed a payment due to being away with work. Says they contacted me but no email was received looked through email logs. Would not reinstate cover so I had to re... Voir plus
À propos de l'entreprise
À propos de Purely Pets Insurance
Écrit par l'entreprise
Protect your furry friend's well-being with Purely Pets, pet insurance specialists
At Purely Pets, we’re pet insurance specialists dedicated to helping you protect your furry family members. We provide comprehensive pet health insurance for cats and dogs, giving you confidence that your pet will receive the best care when it matters most.
Why Pet Insurance Matters
Pet insurance can provide protection against unexpected veterinary expenses for your furry friend. It helps cover the cost of vet bills: including accidents, illnesses, and injuries, so your pet gets the care they need without breaking the bank.
Expert Vet Care with Joii
We’re excited to have teamed up with Joii to offer you stress-free expert vet care, whenever you need it. Joii puts expert vet care in the palm of your hand with 24/7, 365 days a year access at your fingertips, in the comfort of your own home. Empowering you to access advice and treatment with qualified vets whenever you need them.
Why choose Purely Pets?
- ✅ 15 levels of lifetime cover – tailored to suit your pet and your budget
- ✅ Up to £15,000 lifetime cover
- ✅ No upper age limit – because every pet deserves protection
- ✅ 24/7 video calls with a vet – expert advice anytime, anywhere
- ✅ Manage claims online – quick, easy, stress-free
- ✅ Interest-free Direct Debit
- ✅ We can pay vets direct – so you can focus on your pet, not the paperwork
The Purely Pets Promise
Your pet’s health and happiness are at the heart of everything we do. From unexpected accidents to illnesses, we’re here to help you provide the care they deserve, so they can get back to wagging tails, sofa snuggles, and all the mischief that makes them special.
How to switch to paperless:
1. Log in to your portal using your usual details. 2. Go to ‘Document Preferences’ in your account settings. 3. Select ‘Digital Only’ and confirm your choice. 4. You’re done! Your next documents will be available online
Coordonnées de contact
Lakeside North Harbour, 2nd Floor 5000, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- 0330 102 5748
- customerqueries@purelypetsinsurance.co.uk
- www.purelypetsinsurance.co.uk
3,9
Bien
19 k avis
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My dogs eye operation was handled…
My dogs eye operation was handled smoothly through my vets and paid out by Purely Pets
16 juillet 2026
Réponse de Purely Pets Insurance
We're so pleased to hear that your dog's eye operation was handled smoothly and that we were able to assist with the costs.
Kind regards
Jemma
The Purely Pets Team 🐾
Réponse de Purely Pets Insurance
We're so happy to hear that our communication was helpful for you. We truly appreciate your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Have been a customer since we added our…
Have been a customer since we added our dog to the family, I think customer service is good and I like that I call up and speak to someone and within decent time. Easy to deal with but premiums are getting a little ridiculous, reasoning is too scripted for price increases and while I understand certain areas, there is actually no consideration for my dogs health in the premium. I was loyal to PP because of the service and clarity but now feel I don't have much choice because my dog has a "pre-existing health condition" which has not been a factor for some time. Any claim I make now will have me feeling like I will be punished in my next premium for it. It's how insurance works though, and pet insurance is all about preying on the love for your pet, no other provider would be different!
16 juillet 2026
Réponse de Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Purely Pets are dealing with any claims…
Purely Pets are dealing with any claims swiftly and efficiently.
23 juillet 2026
Réponse de Purely Pets Insurance
We're delighted to hear that your claims are being handled swiftly and efficiently. Thank you for sharing your positive feedback with us!
Kind regards
Jemma
The Purely Pets Team 🐾
Réponse de Purely Pets Insurance
We are so glad to hear that you found your experience with us to be easy and positive. We truly appreciate your kind words.
Kind regards
Jemma
The Purely Pets Team 🐾
I have found Purely Pets staff always…
I have found Purely Pets staff always helpful when I have telephoned regarding renewal. Their costings are very competitive and I have not found any better for my two dogs, both different in age and breed. Highly recommended.
23 juillet 2026
Réponse de Purely Pets Insurance
We're so pleased to hear that our team has been helpful when you've contacted us about your renewal. It's wonderful to know that you find our pricing competitive for both of your dogs, regardless of their age and breed. Thank you for your high recommendation!
Kind regards
Jemma
The Purely Pets Team 🐾
Would not discuss my renewal
15 juillet 2026
Réponse de Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
Been with this company for a number of…
Been with this company for a number of years for my Pet Insurance, I have never made a claim until earlier this year. My renewal was due last month and the premium has doubled from £30 per month to £60 which I think is daylight robbery, I was expecting it to increase a little but double really?
15 juillet 2026
Réponse de Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
Purely pets have always been there for…
Purely pets have always been there for me when I’ve needed them..they are prompt at paying out and give me peace of mind.. I would recommend them to anyone who is looking for a stress free insurance..Thank you Purley Pets
15 juillet 2026
Réponse de Purely Pets Insurance
Thank you for your wonderful feedback! We're so pleased to hear that we've been there for you and provided peace of mind with prompt payouts. We truly appreciate your recommendation for stress-free insurance.
Competitive price for the amount of…
Competitive price for the amount of cover which suits my budget
22 juillet 2026
Réponse de Purely Pets Insurance
We're so pleased to hear that our pricing and coverage options meet your budgetary needs. Thank you for sharing your positive experience with us!
Brilliant company have payed out when I…
Brilliant company have payed out when I needed them too without any hassle would highly recommend and they reasonably priced a month
17 décembre 2025
Réponse de Purely Pets Insurance
We're delighted to hear that we could be there for you when you needed us most, and that you found our services hassle-free and reasonably priced. We truly appreciate your recommendation.
My pet got older and as usual you…
My pet got older and as usual you whacked up the policy ……my insurance is for my pet and why should where I live be a factor ?
16 juillet 2026
Réponse de Purely Pets Insurance
Good evening,
Thank you for taking the time to leave a review.
I am sorry if your renewal premium is higher than expected. I appreciate it can be frustrating when the premiums increase.
Although the age of your pet is considered when the premiums are generated, it's not the only factor involved.
We also take into account the area you live, the rising cost of veterinary fees and the advancement in veterinary medicine amongst other things.
If you would like to discuss your renewal, or an alternative level of cover, please call our team on 0330 102 5748.
Thank you,
Billie.
Fair priced policy for better cover than previous policy
So far, this looks like a good policy. Hopefully, we will never need it. Nearly half the price of the renewal quote from previous insurers, even though we didn't make a claim on that.
15 juillet 2026
Réponse de Purely Pets Insurance
We're so glad to hear you found a policy that meets your needs and offers such great value. We hope you never need to use it, but we're here if you do.
I had a claim because my dog was ill…
I had a claim because my dog was ill and it was handled quite well and in a reasonable time without too much fuss and to everyone's satisfaction.
16 juillet 2026
Réponse de Purely Pets Insurance
We're so pleased to hear that your claim for your dog's illness was handled well and efficiently, leading to a satisfactory outcome for everyone.
Poor value
The settlement of our last claim barely covered half of what we had had to spend, then when it came to renewing the policy you almost doubled the premium. Which to my mind is more than unreasonable. It was only a lack of time to research alternative providers that kept me with you. If you applied a similar increase next year I will definitely not stay with Purely Pets.
21 juillet 2026
Réponse de Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Unbelievable increase in monthly…
Unbelievable increase in monthly insurance premium for an old dog with very little wrong with her. They wanted to increase premium from £80 to £150 per month.
20 juillet 2026
Avis spontané
Réponse de Purely Pets Insurance
Good evening,
Thank you for taking the time to leave a review.
I am sorry if your premium is higher than expected, I understand it can be frustrating when the premiums increase.
These can be for a number of reason, and although the age of the pet is considered it's not the only factor involved. We also take into account any claims made, the rising cost of veterinary fees and the advancement in veterinary medicine.
If you would like to discuss your renewal further, or an alternative level of cover, please call our team on 0330 102 5748.
Thank you,
Billie.
Disappointed at price increase
Easy to renew policy. Only disappointing thing was the high increase in price of policy bearing in mind I have not made a claim since having my dog insured with them for the past 5 years. Did send an email questioning this as could have got it £10 a month cheaper but never received an answer! Stayed with them as tbh could not be bothered to change!
21 juillet 2026
Réponse de Purely Pets Insurance
Good morning,
Thank you for taking the time to leave a review.
I am sorry if your premium was higher than expected, I understand this can be frustrating.
I also apologise if you did not receive a response to your question, we pride ourselves in providing efficient customer service, and I'm sorry if you didn't receive this.
We appreciate your feedback as it does assist us in improving our services going forward.
Thank you,
Billie.
Competive pricing and timely information
21 juillet 2026
Réponse de Purely Pets Insurance
We're so glad to hear that our pricing and information were helpful. We appreciate your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
very helpfulwhen I added my new pup to my policy
when I added my new pup to my policy, the young lady was very helpful and patient.
16 juillet 2026
Réponse de Purely Pets Insurance
We're so happy to hear that our team member was helpful and patient when you added your new puppy to your policy. Thank you for sharing your positive experience!
Kind regards
Jemma
The Purely Pets Team 🐾
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