Pure Maintenance UK  Avis 417

Rory was very helpful in his explaining every step of the process. He was very friendly and made sure we knew what to expect with noise levels and smell etc. the finished result is great!

Cracking company. Swift, efficient service from friendly staff. Brilliant product executed with total professionalism. Cannot recommend highly enough. Ezra and Joe both amazing.

We had Samuel out to visit our property today and he was absolutely stellar. He was completely professional and had no issue running through any queries and questions I had. Would highly recommended him to others.

Working with Pure Maintenance UK for mould removal was exceptional. Their professional team efficiently eradicated the mould, ensuring a thorough and long-lasting solution. Clear communication, prompt service, and effective results made the experience seamless. Trustworthy and reliable, Pure Maintenance UK exceeded expectations, making the process stress-free and highly satisfactory.

I live in a terraced Victorian house which is prone to condensation, cold/damp spots and a few small patches of mould. I contacted pure maintenance and received helpful advice via phone and email. The technician Matthew arrived promptly and was thorough and professional. All mould was removed, full survey done and lots of helpful advice to help us move forwards. He was also really patient and understanding whilst I managed two young children in all this (getting them in and out the property) which was much appreciated. I’m really happy I chose this company, it was quite expensive but worth it.

Joe the technician was absolutely superb from the moment he turned up to the moment he left. He explained clearly what he was going to be doing and kept in contact with me throughout the day. The property has been thoroughly cleaned and I have been provided with the relevant information about how to prevent further issues. I would highly recommend Pure Maintenance to anybody who has mould issues.

Richard, he did such a great job today with the removal and cleaning out with the mould and dump issues. He is very friendly and knowledgeable, he explained everything regarding mould issues and how to prevent mould/ damp. Our house is well cleaned after the treatment. Thank you Richard for such an excellent job you did for us.

I was so worried from start to finish. But absolutely blown away by what I could see when I walked through my door after 9 hrs. Richard, was just a pleasure to welcome to my home. He kept me up to date with all procedures etc and waited around for me to get home to feedback face to face. My house feels warmer, cleaner and the bedrooms and bathroom feel a lot more welcoming and warm. Thank you again Richard and the amazing company you work for.

From start to finish the whole company have been brilliant, they explained everything and kept me up to date thru the day

Matthew did an amazing job removing and cleaning our damp /mould rooms!! House feels much cleaner and better! He is also a very professional and friendly guy! Thank you Matthew !

Found what I thought was mould in my loft. Panicked and got in touch with pure maintenance. House is 7 years old.
Guy came and said I had black stains but no furry mould. He treated my loft for mould. Roughly a month later and my loft still has staining. I then got an email saying that they could not guarantee the work they had done.
Was told they were waiting on results from an air test but I have not heard anything since to guarantee if the work was effective.
This cost me £1080. When I come to sell the house I will now probably need to pay for a loft survey.

Update on my review.

I was contacted today by Mia from Pure Maintenance.
After a friendly discussion with her she gave me a few options on what I could do.
She offered me a substantial percentage of a refund on the original price. I was happy to accept.
I didn't expect to hear from them, so I am more than impressed with the after service. Due to this and what I now believe to be a small misunderstanding i am changing my review from 2 to 4 star. My only issue was no guarantee, but it has been explained why they can't guarantee a loft space or cellar.
Thanks Mia.

Mathew was very knowledgeable and gave us loads of information upfront and after the work was completed. Hopeful of a very positive outcome given the effort he put in! Would recommend him and the service.

I was amazed at the results. The process was so effective and the member of staff so professional, knowledgeable but friendly. There is absolutely no mould at all and our very old stone house was really suffering from it. Highly recommended.

On arrival very friendly explained everything thoroughly answered questions I had prompt and on time .
Excellent work really impressed with
work completed .
Would definately recommend mathew to anyone !

We had mould growing everywhere in our flat roof house. We used their service of finding what kind of mould is and fumigating the whole house. All was smooth and easy. The strain of mould they found was from wood decay so we realised roof is leaking somehow and humidity in the house was not below 70% no matter if heating is on or off.
Now a year later and after fixing the roof there is no evidence of mould in the house. Now humidity rarely exceeding 60%but normally is 54%. I do recommend Pure Maintenance services.

Paul and his team were really accommodating and very helpful throughout the process. Very professional.

I recently had the pleasure of engaging Pure Maintenance UK for mould remediation services at my flat, and I cannot express enough how impressed I am with both Technician Rory McCarthy-Tyler and the company's professionalism throughout the entire process.

From the initial contact to the completion of the job, Pure Maintenance UK exhibited a level of professionalism that sets them apart from the rest. Technician Rory McCarthy-Tyler deserves special commendation for his expertise and dedication to ensuring the job was done to the highest standard.

First and foremost, Rory McCarthy-Tyler was punctual and respectful of my time. He arrived promptly for the initial assessment, thoroughly inspected the affected areas, and took the time to explain the mould remediation process in detail. His knowledge and transparency immediately put me at ease, and I felt confident that my flat was in capable hands.

Throughout the remediation process, Rory McCarthy-Tyler demonstrated a meticulous approach to his work, from the thorough cleaning of affected surfaces to the implementation of preventive measures to avoid future issues.

Moreover, the communication from Pure Maintenance UK was exemplary. I was kept informed at every stage of the process, and any questions or concerns I had were addressed promptly.

The final results speak for themselves – my flat is now mould-free, and the air quality has significantly improved. I am beyond pleased with the outcome and grateful to Rory McCarthy-Tyler and the entire Pure Maintenance UK team for their professionalism, expertise, and outstanding service.

In conclusion, if you are seeking a mould remediation service that goes above and beyond in terms of professionalism, expertise, and customer care, I wholeheartedly recommend Pure Maintenance UK. Their dedication to quality service and customer satisfaction has made them my go-to choice for any future mould-related concerns. Thank you, Pure Maintenance UK, for turning a potentially stressful situation into a positive and satisfying experience!

Good service, delivered results after all else had failed, have good advice and did a free follow-up

We have had a recurring mould issue in our bathroom and got help from Terry Ayles. Terry did a great job addressing the issue and gave us some tips for looking after the bathroom. We are very happy with the service provided and we would recommend this service to others.

Would recommend, despite communications problems initially.
Earlier this week Joe from pure maintenance came to my property to carry out the testing and analysis and mould removal. He arrived on time, with clear communication the couple of days before with what we needed to do before the visit and during and explained everything on the morning of. He gave me a follow up call mid-morning and was very helpful when the work was done with recommendations and ways to keep the mould away.

The reason for 4 stars is the intial contact wasn't great. I scheduled a call through the website, and was even sent a reminder from the contact an hour before. I then sat there on the call waiting for almost half an hr with no response or contact. When I followed up on this I was told it was because I left no mobile number, but it was an online "teams" type call I had booked for a specific time. It felt a bit dismissive when I explained my frustration.

Despite this everything else has been great. I received the report back later the same day, and am just waiting for the analysis to come back next week.

Please note that we were told that our guarantee would only be valid for 12 months if we did certain things. Which we are happy to do as it will help keep the issue at bay (hopefully). However, it is detailed in the small print that if you redecorate in any way that the guarantee will be void. So take care to read the small print around this and don't just assume. This wasn't necessarily an issue for us but I know it might catch some people out.