Quality Part X LTD Avis 

Smooth sale, great communication from both Ellie and Mo.

Poor unprofessional service at Quality Part X in Dunstable!

Normally, when you buy a car from a dealership, you are given all the relevant documents, such as previous MOT records, full service history, and a battery health report. When I went to complete the purchase and collect the car, I asked the salesperson several times to send me these documents if they were not available in the car. Each time I was told they would be emailed to me, but I never received anything.

During the handover, the salesperson seemed much more interested in selling me an expensive extended warranty (with a third-party company). When I said I needed time to think about it, I was told that if I didn’t want it, I could simply reject it later via the email link. In reality, cancelling it was not straightforward at all. I spent an entire day on the phone trying to reach the right department, as the automated phone system was very unclear.

When I collected the car, I was given the green new keeper slip and told to use it to pay the road tax. When I tried to do this online, I kept getting a generic error. I contacted DVLA and was told to go to a Post Office and pay there, which I did.

After about a week, I called the dealership again to request the service history and battery report. The person who answered said someone would call me back, but I never received any call. A few days later I called again and was told to email the service department. They were helpful and, after a few days, sent me the documents I had been asking for from the beginning.

After a month of owning the car, I was still waiting for the V5C logbook. Normally, the dealer applies for this either online or by post so it is sent to the new owner. Since I hadn’t received anything, I contacted DVLA and gave them the reference number from the green slip I was given. They told me the number was not valid and that there were two possible reasons: either it was an old slip or it had already been used. They also confirmed that, since the date I bought the car (10 February), no application for a new V5C had been made at all.

I then called the dealership to ask for an explanation. Again, I was told someone would call me back, but no one did. I called again a few days later and was told to contact the aftersales department. I tried calling them four times in one day with no answer and no callback. The following day I called again the dealership and was told to send a message on WhatsApp and that someone would respond. I received no reply.

Only after I sent another message clearly stating that the service I received was very poor and that it felt like the only priority was selling the car, did I finally get a response with apologies.

By that point, I had already had enough and decided to deal with DVLA myself. I applied for a new V5C through the Post Office and had to pay £25 plus additional fees. The issue for me is not the cost, but the amount of time wasted and the lack of proper follow-up.

After one and a half months of owning the car, I still do not have the V5C. I only discovered the issue because I actively checked. In a different situation, this could easily have been missed and caused problems later on.

Overall, this experience has been very disappointing. The communication has been poor, promises were not kept, and basic processes were not handled properly.

Good customer service, sales team that aren’t pushy. Seamless process.

Horrible customer support. I had been charged for my part exchange vehicle and contacted customer support and provided all my details. Only to be told I will be contacted "soon" I reached out every week for 4 weeks with the same question and met with the same answer, that I will be contacted "soon". And when pressing further that "soon" isn't good enough anymore and asking when am I being contacted regarding the matter the customer support was closed. Don't waste time with this you'll get nowhere, unless "soon" means never

Came in Jan to buy my car and returned in Feb with my mum to buy her car. Indikar helped us again and provided great service as usual. Definitely recommend him hes super helpful.

Great service from start to finish I would recommend

Hassan has been great from the start to end! Supportive service that is not pressured and very professional. I was able to look at a range of cars and he has been in touch throughout to help even with my dad’s million questions! We will definitely recommend to others and am sure we will use you and the team again in the future. Thank you

Good communication

The staff were polite, friendly and respectful. Very supportive. Explained patiently to a novice like me about my new car which I’m loving 🥰

It was my first time to get a car and the Process and experience was quick and so far so good as I am driving the car.

QUALITY PART X STEVENAGE IS THE WORST AND ARE A BUNCH OF CON ARTIST AFTER SELLING MY MOTHER A CAR WITH RUSTY BREAKS THAT COULD HAVE KILLED HER NOW THEY REFUSE TO TAKE ANY RESPONSIBILITY FOR IT. QUALITY PART X AND MONEYBARN SHOULD BE COMPLETELY SCAPPED AS COMPANIES AS MONEYBARN HAS BEEN FINED £2.77 MILLION FOR THE WAY IN WHICH THEY TREAT CLIENTS AND SO HAS QUALITY PART X. TRUST PIOLET DELETED MY POST LAST TIME BUT I WILL STILL KEEP POSTING AND IF TRUST PIOLET ERASES MY REVIEWS AGAIN I WILL PUT THEM ON SOCIAL MEDIA TOO AND TELL EVERYONE HOW THEY CANT BE TRUSTED EITHER.

Great experience from start to end,
From the moment I entered the premises I was treated and direct where to park, as it’s a busy place it could get confusing where to park so having someone direct me was a great start,
We were then shown to the waiting area where the salesman came and greeted us and took us to show the car inside a showroom as it was raining.
Went on a test drive and came back to sit in an office to discuss the purchase.
The salesman was not pushy and understood all our questions and answered them all very well.
This is our 1st big purchase so we’re quite nervous but the salesman made us feel quite comfortable.
Once we agreed on everything we paid for the car then got taken to do the paper work and we drove home happy.

Thank you quality part x
Will recommend you to all my friends and family

I recently bought my car from this Stevenage branch and honestly couldn’t be happier with the whole experience. From the moment I arrived they were welcoming, friendly and really easy to talk to. They took the time to answer all my questions and made sure I felt comfortable with everything rather than rushing me or putting any pressure on me to buy.
The car itself was as described. They made the whole process smooth and straightforward, kept me updated throughout and made sure everything was ready for me on the day. It’s rare to find a place like this.
I’m really pleased with my car and the service I received. I’d happily recommend them to anyone looking for a reliable dealership and a stress-free buying experience. Thank you again!

Pleased with the service and hospitality throughout the purchasing procedure.
Highly reccommended.

Ray was really attentive to my needs - he was patient and actually suggested a different car to the one I initially wanted (and didn't like when seen). Ended up buying the car he suggested - he made sure it was washed on pick up! The whole process was so smooth. And Ray even suggested a really good deal on warranty. Overall, I'm really happy with the purchase. And thanks again Ray, you're a legend.

Great experience buying my car, very helpful and compared to the other places I had been to view cars these guys where very relaxed. No forceful sales just let me do my thing view the cars see what I like and then helped me buy. Recommend their salesman called Ray, good young boy, he helped me with everything, and he's very passionate about cars. Overall great experience thanks guys

I recently purchased a car from Ray at Quality Part X Limited, and I couldn’t be happier with the experience. From start to finish, Ray was professional, friendly, and extremely helpful.

He took the time to answer all my questions honestly and made sure I understood everything about the car before making my decision. There was absolutely no pressure during the process, which made the whole experience feel comfortable and trustworthy.

The car itself was exactly as described—clean, well-prepared, and in excellent condition.

Overall, the service was smooth, transparent, and genuinely pleasant. I would highly recommend Ray and Quality Part X Limited to anyone looking to buy a car. Thank you again for such a great experience!

This was the worst experience I’ve had with a car dealer.AVOID!!!!

Before booking a viewing, I ran a history check on the car and found that it had failed its last MOT due to the offside front outer driveshaft constant velocity (CV) boot being severely deteriorated. I contacted the dealership several times to ask whether this issue had been repaired, but the receptionist repeatedly told me they could not confirm and that I would need to book an appointment. I was told that upon reservation, the advisories would be inspected and, if necessary, repaired before the car was released.

Based on this, I made a reservation a week in advance.

On the day of the viewing, the dealer called to confirm whether I was still attending. I confirmed that I was and specifically asked if the issue had been fixed and whether the car was ready to be driven away. I also asked them to inform me in advance if there were any problems or visible damage, as I did not want my time wasted. The dealer assured me that the issue had been fixed and that the car was ready.

I had arranged for an independent inspector to examine the car. The inspector arrived slightly before me. Because I was running a little late, I called the dealer, who asked if I had sent an inspector. When I confirmed that I had, he seemed unhappy and said there was no need for an inspector because the car was “fine.” At that point, I began to feel that something might be wrong.

When I arrived, it was clear from his reaction that he was not pleased that I had brought an inspector. During the inspection, several issues were discovered: the car had multiple scratches, the front wheel had recently been repainted due to prior damage, and the CV boot issue that caused the MOT failure had not been repaired. In addition, the inspector identified several electrical faults.

At this point I became extremely frustrated. The dealer responded rudely and told me to stop raising my voice, saying they would fix the problems now. However, these issues should have been addressed before the viewing, especially after I had explicitly asked and was assured that the car was ready.

Thankfully, I brought an independent inspector. Otherwise, I could easily have been misled into purchasing a car with significant faults.

My advice to others: to AVOID this dealer, or if you are considering purchasing a car from them, make sure you bring an independent inspector to protect yourself from potentially buying a defective vehicle.

We purchased a vehicle from quality part ex in December and they have been great dealing with a couple of teething issues with the car, Rameez and Shireen in particular have been a pleasure to deal with and I would recommend them wholeheartedly.