Quartzize Avis 

2 117
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This company through the complete lack of professionalism and ''honesty'' from their salesman Graham ruined our weekend. Due to Graham verbally promising to deliver or post handles that were r... Voir plus

Noté 5 sur 5 étoiles

WHAT A FANTASTIC JOB 👍 CHRIS & RYAN ACHIEVED TODAY DIDN'T STOP FROM THE TIME THEY CAME THIS MORNING TILL EARLY EVENING WE'RE SO PLEASED WITH EVERYTHING EVEN PUT MY INDUCTION HOB IN WORKING 🤗... Voir plus

Noté 5 sur 5 étoiles

Just 2 days to totally transform our kitchen and utility. Chris and Ryan were great through out the fitting asking questions making sure we got the WOW kitchen we had hoped for. It was relatively pa... Voir plus

Noté 5 sur 5 étoiles

Excellent service. Work top overlays and splash backs were delivered on dates that they gave us, and installed a couple of days later as scheduled. Very professional installer called Carwyn. Very ha... Voir plus

À propos de l'entreprise

  1. Prestataire de réaménagement de cuisine

Écrit par l'entreprise

Quartzize specialise in kitchen makeovers, predominantly quartz overlay worktops. These can be fitted over your existing worktops and come with many benefits. - Generally 40% cheaper than granite. - Can be fitted in just a day. - Less mess to deal with as your existing worktops stay in place. - Hygienic and stain resistant. - More durable. For more information please visit our website http://www,quartzize.co.uk or call us on 0800 862 0295 for a free no obligation quotation.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 4 % de ses avis négatifs

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3,8

Tous les avis

(2 117)

92 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Full price half a kitchen no care

Left same review on Joe’s doors as it’s the same people.
First the salesman (joes doors)was the surveyor. Did the drawings. This is where it went wrong. He never took into account any regulations in his measurements.
They came out (Quartzize now)The gas fitter removed the hob expected back same day to refit it. The guys fitted the pre cut quartz tops to the measurements in the plans.
Gas fitter cancelled said he’d be back next day. The fitting team (paid in cash) said they couldn’t leave without us signing the completion note. Not knowing what was to come we did it.
Next day gas fitter came and wouldn’t fit the hob. The cut hole was too close to the wall and the clearance to the extractor too close. Things the surveyor should have known. This feels like a scam
We had a charity bbq that weekend. And despite lots of calls they did nothing other than say they did their bit. No returns of calls or emails. They said sell the gas hob and use the money towards an electric one.
They only got in touch after we asked the bank to dispute the card payments. Then they rang us once, offered to fit an electric hob. This is weeks down the line by then we had to buy a plug in and play hob, as no electrician would fit it due to hole being too close to the wall. They used our photo evidence to tell the bank they had offered a solution and we had declined it.
I’ve offered to pay 50% of the cost, as they only did half their job.
No response, rang twice this week. The lady dealing with the initial complaint no longer works there. Still waiting for a response. Which is unlikely now as the bank have sent the money back. We are now in a situation where we have paid a lot of money for half a job and had to actually buy a hob at our expense. A company that gives no hoots about customers if they have their money. I would avoid them like the plague. I have to go to trading standards now. It’s a disgrace. They will most likely remove this review. It’s what they do.

26 août 2025
Avis spontané
Logo de Quartzize

Réponse de Quartzize

Thank you for taking the time to share your comments. We are disappointed to read your review, as it contains a number of inaccuracies that do not reflect the true sequence of events, and we feel it’s important to clarify the facts.

Your kitchen was surveyed and installed according to the agreed plans and measurements. The quartz worktops were cut and fitted precisely to the specification signed and approved by you. Following the fitting, your independent gas engineer removed your existing hob and was due to return to reinstall it. When he later refused to do so, citing the distance to the wall and extractor, this was the first time any issue of “regulation clearance” was raised. Our team had no prior indication that your chosen hob or extractor would not comply with regulations, as the measurements provided were confirmed during the survey.

Once you reported this, our customer service team offered to fit an electric hob as a gesture of goodwill, providing a practical solution to ensure you had a working kitchen as quickly as possible. This offer was declined. You subsequently chose to purchase your own plug-in hob, which was entirely your decision.

At no stage did our fitting team act improperly. They completed the installation to the plans provided and obtained a signed completion note confirming that the work had been carried out to your satisfaction. This is standard industry practice.

We understand your frustration regarding the gas hob, but this was not a result of any negligence or deception on our part. Your claim that we “did half the job” or “scammed” you is completely unfounded. We also strongly reject the suggestion that we ignore customers once payment is received — our records show that we made several attempts to contact you to resolve the matter.

We are aware of the anonymous page you are a member of and have taken formal legal steps to identify those responsible. Unfortunately, as the page prevents us from posting factual replies, misleading statements remain visible without the opportunity for correction.

For example:
• One claim alleging that we “change our name to avoid tax” is demonstrably false — our full company accounts are publicly available on Companies House, showing significant tax contributions.
• Another claim involved a customer who received the exact colour she signed off on multiple times, yet later denied her own approval.
• A further example concerns deposits: bespoke, made-to-measure products are non-refundable once manufacturing has commenced, but deposits are returned in full if an order is cancelled prior to production.

We are a well-established business, installing around 200 kitchens every week — the largest kitchen makeover company in the UK. We employ over 200 staff and support many more through our supply chain. We also actively contribute to local charities and community initiatives.

While we accept that no company is perfect and issues can occasionally arise, we always resolve them promptly and professionally. What we will not tolerate, however, are malicious or fabricated claims. These have real consequences, and where necessary, we will take appropriate legal action to protect our reputation and our team.

Noté 1 sur 5 étoiles

Shocking experience

Shocking experience . 4 visits to get the kitchen correct.plus left side panels off the plans.Therefore left the kitchen looking poor quality and unfinished .
I am still having problems.i would shop around

21 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

We are delighted!

Quartzize - a truly professional company! From the initial discussions through measuring, templating and fitting, everyone we met was hand-picked - friendly, professional and importantly skilled! Karl our fitter did a tremendously good job — absolutely perfect and the end result is fabulous … we are delighted and will heartily recommend. Thanks a million!

15 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

kitchen makeover from Joe's doors

Had a kitchen makeover from Joe's doors
Quartile worktops are beautiful and fitted with prescion doors and accessories are stunning, the quality second to none and all the little extra touches they did was amazing and completed the look
Price was good too
But the star of the show was my fitter Chris who was so professional friendly, & he even cleaned up the mess wow amazing
All rubbish was removed from premises

8 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

The transformation was smooth

The transformation was smooth , fast and very efficient. I love the worktops and they look and feel just like solid quartz worktops. I absolutely love the fact it was done in a day and have transformed my old and tired kitchen without all the upheaval and cost of a new kitchen, although that’s what it looks like. So glad I went with a proper company.

6 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant tradesman

Brilliant tradesman! Work was completed to a high standard, very satisfied with the end product. Thanks Jake!

2 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Above and Beyond

Our two fitters Steven and Nicola went above and beyond in installing our Quartz counter tops. The day they arrived we were having horrendous stormy weather. The precise cutting of the tops had to be done outside and they erected a gazebo, but that was promptly blown away and broken. However, Steven would not let the weather beat him and continued to carry on regardless. The installation was completed perfectly, we have a lovely kitchen and our thanks go to both of them for their endeavour and sheer professionalism.

3 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

The whole process of choosing to do this has transformed with minimum impact and i would highly recommend.

The whole process of choosing, booking and installation of my new work tops was seamless and very organised.
The finished product is amazing. The fitter, Jake, arrived on time, very organised and completely focused on the work he was doing. He finished earlier than expected. The work tops look amazing and I'm so pleased with how it has transformed my kitchen.

30 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Quartzize Worktop -wonderful experience thanks to Alastair

We were visited by Alastair of Quartzize. He arrived as scheduled. Alastair was extremely thorough in his explanation as to what the company could offer us. The samples provided were sufficient for us to make a choice in relation to a replacement work top. Alastair provided us with an extremely reasonable quotation for the work and arranged for a contractor to visit us to finalise our order. Alastair was extremely friendly, polite and professional throughout his visit to our home. He is an asset to this and any company who employ him. Thank you Alastair.

13 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Our kitchen

Had Chris and Justin fitting our overlay worktops I can't praise them enough,these two were polite and hard working.Thanks again for a good job.

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Sheer brilliance !

We recently had the pleasure of working with Des and Arron from Quartzize, and we can’t recommend them highly enough!

They transformed our kitchen in just 12 hours, and the results are nothing short of unbelievable.

Their attention to detail and professionalism truly set them apart.

Not only did they complete the makeover efficiently, but they were also incredibly friendly and approachable throughout the process.

Des and Arron went above and beyond, showing kindness and thoughtfulness that made the experience even more enjoyable. If you're looking for talented kitchen fitters who deliver outstanding results with a personal touch, look no further than Des and Arron!

12 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Used Quartzize as part of our kitchen makeover, so pleased with the results. The overlay worksurface looks fantastic and finishes the kitchen off beautifully. Will & Chris, our fitters, were so friendly and helpful and made the whole experience easy and stress free, even contacting us later in the day to make sure everything was still OK and we 100% happy.

9 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Avoid to avoid disappointment

No stars or minus would be more appropriate
This company trades under different names and deliver the same poor service
Salesmen do not work for company so the install date chosen does not apply when booked and then they lie that they never promised that date and when you do set a date there is not guarantee anyone will turn up as they do not employ their own fitters all sub contractors so they turn up when they want to
Also worktop delayed as something missing for 2 weeks but not informed they made excuse installer at dentist when not and delay problem written in black marker on back of worktop delivered by Joe doors for Quartzize worktops
Installers were fine and unaware they were supposed to turn up to fit
So around 3 months later tops fitted but poor quality marked and chipped so they blame installers
who never made the work tops only fitted
was unhappy still even though fitters came back in there own time to try and rectify but the company did not get back to me they just sent an email saying any damage or repairs I hade to pay an extra £200 plus for insurance or if they came back I would have to pay the labour charge so nothing was done
They want payment up front for their product up front so they are OK and tell you to pay the fitters separately so they can blame them and not take responsibility and then expect you to pay an insurance to cover their poor quality goodseven though they charge over £600 a Sq metre for overlays
They will reply to this blaming me but I have the receipts
I would advise using a local small family business for better service and not a call centre franchise

1 juillet 2025
Avis spontané
Logo de Quartzize

Réponse de Quartzize

Good Morning,

Thank you for your feedback. We would like to clarify that all of our installers are self-employed but work solely for us, and we take full responsibility for their work. We are a family-run business and do not operate any franchises.

Regarding your concern about chipped worktops, our standard 6-year guarantee covers manufacturing defects, while an optional extended warranty covers accidental damage. Worktops that appear chipped several months after installation are usually the result of accidental impact rather than a manufacturing defect.

To help us assess the situation, please email clear photographs of the affected areas to customercare@quartzizeworktops.co.uk
. Once we receive these, we will review the issue and advise on possible next steps.

Quartzize Worktops is a family-run business, and we take pride in the quality of both our products and our installations. We aim to resolve any issues fairly and professionally.

Noté 5 sur 5 étoiles

Best of the Best Quartsize I…

This is the best of the best company I have dealt with from the sale to the installation and I must admit that trades people involved were excellent and above par.
In fact I state that Adam and Billy were were professional and took pride in what they did installing the quartz and splashbacks in my kitchen. Fully professional and no hassle not even an ounce of bother. They are best of the best and includes their Sales portables gas safe fitters to disconnect and connect the gas 4 rung hobs. All waste and rubbish excess will be removed next week.
It’s such pleasure to upgrade my kitchen. Thank you all at Quartsize.

5 septembre 2025
Avis spontané

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