Good company, but messy website. I like Quill, but too much on their website is complicated. For instance: 1) figuring out how to claim and then claiming rewards. 2) incomplete info about produ... Voir plus
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Lisez les avis des autres
Quill has all of the office supplies for my business. I love the website user friendly. I wish I joined earlier. I have found great discounted product. For example, I purchased a multi function copy/p... Voir plus
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I used for many years when I worked for various organizations. They have always been top tier. The quality and value of products cannot be beat. I introduced them to co-workers for a better option tha... Voir plus
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I am getting ink refill took 30 seconds - very easy with Quill & even better with Quill membership. Big smile. And then spent over an hour looking thru the vast endless list of potential rewards. R... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We admit it, we’re your biggest fans. At Quill, we are mindful of your unique office supply and business needs, and we deliver with confidence and expertise. From instant savings and rewards on every order to that sweet new pen feeling, we love helping your business win.
Coordonnées de contact
300 Tri State International Drive, 60069, Lincolnshire, Etats-Unis
- 1-800-437-1281
- info@quill.com
- www.quill.com
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
It's easy to order on the Quill…
It's easy to order on the Quill website, customer service is always helpful when I have questions about a product and the supplies that are ordered are delivered quickly and on time :)
29 juin 2026
Avis spontané
Réponse de Quill.com
We love hearing that you found the website easy to navigate and we were able to provide you great service. It’s all about Relentless Customer Service
The easy of the systems navigation
28 juin 2026
Avis spontané
Réponse de Quill.com
We love hearing that you found the website easy to navigate and we were able to provide you great service.
I love the idea of having my paper and…
I love the idea of having my paper and ink delivered to my door, but I want to make sure, it's being delivered to the correct address. My last order resulted in my having to go to the store to purchase my supplies due to the delivery service delivering my order to the wrong address.
5 juin 2026
Avis spontané
Réponse de Quill.com
We’re sorry for the issues with your past delivery. I have requested your contact information. If you would like provide your contact information, we can look into putting a delivery instruction on the account, assist with any credit due as well as report the incident to the carrier.
Réponse de Quill.com
Thank you for your kind words; that’s the positive experience we love to provide. We love making shopping easy!
Réponse de Quill.com
Easy ordering, great product selection at great prices and fast delivery are what we strive for every day. Thanks for sharing your experience!
A Refined and Seamless Experience
The process was clear, efficient, and conducted with a level of ease that reflects true professionalism.
26 juin 2026
Avis spontané
Réponse de Quill.com
We love hearing that you found the website easy to navigate and we were able to provide you great service.
Vast rewards
I am getting ink refill took 30 seconds - very easy with Quill & even better with Quill membership. Big smile. And then spent over an hour looking thru the vast endless list of potential rewards. Remember - its the small things that count. Enjoy.
25 juin 2026
Avis spontané
Réponse de Quill.com
Great to hear your joy and satisfaction with your order experience and you're loving the reward options—that’s exactly what we aim for! Thanks for sharing your feedback.
Order Canceled With No Details, Customer Service a Hassle
Two days ago, I was in the process of ordering a new tablet through Amazon because it’s Prime Days. When I went to my cart, my Capital One Shopping widget told me there was a better price on Quill. I had never heard of it but figured it was reputable when I saw it was owned by Staples. Big mistake.
The order went through on my end, but this morning (the day the tablet was supposed to be delivered), I woke up to an email saying the order was canceled, with no explanation as to why. After two phone calls to customer service, all they could do was escalate it to some mysterious “specialist” department. They told me it could take two days for a reply (at which point Prime Days will be over). When I explained this, they said there was nothing they could do, except suggest that I purchase the tablet from Amazon in the meantime and return the one I don’t want if we can eventually get the Quill order to go through. Putting two potential charges on my credit card for the same product is NOT a viable or fair solution for an issue on THEIR end.
I then tried emailing customer service and got a reply to say that my “information was unverifiable” with no other details. What information was unverifiable? I paid with PayPal, where the same information I’ve used for every other online purchase I’ve ever made is stored. PayPal still has a hold on my account for the amount of the purchase, and there are no fraud alerts on my credit card, so it’s not a payment issue. The lack of transparency is horrific. This was my first experience with Quill, and it will absolutely also be my last.
Update: Quill's "credit department" emailed me back to say the issue was because my billing address is different from the shipping address. Instead of reaching out to me for verification, they canceled my order. I sent them no documentation, but suddenly, they've responded again to say I'm magically approved and that I should place my order again. The problem is that the item is now $300 more expensive! Waiting to hear back about whether or not they'll honor the original price, but given how they've handled this so far, I'm not holding my breath. Quill has also reached out to me below to request my contact information, which I have released to them. I have yet to receive any communication from them outside of their sketchy credit department.
24 juin 2026
Avis spontané
Réponse de Quill.com
We're sorry to hear about the order issues you are experiencing Ashley. I have requested your contact information. Please consider releasing your contact information so I can look at the order and see how I can help you.
EAST TO ORDER AND QUICK DELIVERY
11 juin 2026
Avis spontané
Réponse de Quill.com
Easy ordering and fast delivery are what we strive for every day. Thanks for sharing your experience!
Been a small business customer 10+…
Been a small business customer 10+ years with Quill. First time I asked to return something defective printer product they said sorry we have 15 day return policy. I rarely submit bad reviews however this is not realistic policy. We can't even schedule an IT install person in that aggressive timeline. Research Costco return policy and also save money.
25 juin 2026
Avis spontané
Réponse de Quill.com
We're sorry to hear you have a defective printer. I have requested your contact information. Please consider releasing your contact information so I can look at the order and see if I can help you.
Everything was easy to locate with so…
Everything was easy to locate with so many options
24 juin 2026
Avis spontané
Réponse de Quill.com
We love hearing that you found the website easy to navigate, you found many item options and we were able to provide you great service.
Stress free shopping
Products are easy to search with clear pictures and detailed descriptions of products. Shopping is simple and easy.
24 juin 2026
Avis spontané
Réponse de Quill.com
We love making shopping easy by providing a great product selection and information. Always happy to hear from a satisfied customer!
Been using Quill since the company has…
Been using Quill since the company has started. Love how easy it is to order office supplies and the speed of delivery.
23 juin 2025
Avis spontané
Réponse de Quill.com
Easy ordering, great product selection, and fast delivery are what we strive for every day. We appreciate your loyalty. Thank you for choosing Quill!
delivery is fast and items always…
delivery is fast and items always arrive in good conditions.
23 juin 2026
Avis spontané
Réponse de Quill.com
Thank you for trusting Quill to deliver what you need, when you need it. Your support means the world to us!
Always easy to use and convenient
23 juin 2026
Avis spontané
Réponse de Quill.com
Great to hear that you found the website easy to navigate . We love making shopping easy.
great website with lots of things to…
great website with lots of things to choose from
23 juin 2026
Avis spontané
Réponse de Quill.com
We love making shopping easy and providing a great product selection. Always happy to hear from a satisfied customer!
Réponse de Quill.com
Thank you for your kind words; that’s the positive experience we love to provide. It’s all about Relentless Customer Service… thanks for sharing!
I love quill
I love quill. It is so easy to use, and I always receive exactly what I ordered in a timely manner.
22 juin 2026
Avis spontané
Réponse de Quill.com
Thank you for trusting Quill to deliver what you need, when you need it. Your support means the world to us!
live chat with Lisa C was super!
using the live chat with Lisa C was incredibly helpful! She helped me identify my company's account number and helped me make my purchase!
22 juin 2026
Avis spontané
Réponse de Quill.com
Thank you for your kind words; that’s the kind of experience we love to provide. We would like to forward your compliment for Lisa to her manager. I have requested your contact information so we can locate your account information to include in the compliment. We look forward to your reply.
Réponse de Quill.com
We’re sorry an item not available. I have requested your contact information. Please provide your contact information and specific information concerning order #, item # so we can look to see what we can do to help.
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