I have dealt with Quote Detective for two years, and I chose to go with the renewal they recommended. Mason and Thomas have been great, polite, and professional. The staff are patient and offer more s... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It was easy and simple. Bradley wise was respectful and friendly. He helped me through the process and really ensured I felt valued, I would highly recommend for anyone else looking for insurance.
L'entreprise a répondu
This company is so stupid they stole £359 from us and they not helping when you call them you have to stay on the line for 1 hours and they will not refund your money they just cancel after 2 weeks
L'entreprise a répondu
Raheel dealt with my enquiry with polite professionalism, it was a complicated process which left me frustrated to start with but with the manner in which it was dealt with upon completion left me fe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies
Coordonnées de contact
Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, Royaume-Uni
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Kyla made it very easy to change my…
Kyla made it very easy to change my insurance onto vehicle and took the time to help manage my account and save me some money very good service
13 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, we are so glad to hear Kyla could help you and we hope this level of service continues for yourself.
Have the best day!
-Liv
i CAN NOT THANK THE STAFF ENOUGH
i CAN NOT THANK THE STAFF ENOUGH! i just started my policy with them recently and i've had a lot of problems happen at once from family to financial to my car breaking down and they have done everything they possibly can to be welcoming, accommodating and understanding. i used the chat bot and i had Shannon helping me who was absolutely amazing and needs a promotion or bonus for the professionalism and care that was shown. i will always recommend Quote Detective. i cant thank the staff enough. they truly are hero's without capes (i think they don't wear capes). The only thing id suggest to everyone is don't bother calling just go straight to the chat bot its so much faster and better! Thank you team!
13 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, this is so lovely to hear and i will make sure Shannon see this (and her manager for that bonus) also will be requesting we wear capes from now on! We hope you have a lovely day and if you need anything let us know and we will do everything we can to help you.
-Liv
Spoke to Hannah from the customer…
Spoke to Hannah from the customer service team, made me feel I was in the right hands. Was very friendly and treated me like a human being. Cant recommend enough.
6 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for this review, this is so lovely to hear and Hannah will be thrilled to read this. We hope you have a great day.
-Liv
Really good customer service and…
Really good customer service and support. Nice service and overall experience
10 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, we are glad to hear you have experienced great service and hope this continues for yourself.
-Liv
Very helpful on the call and very…
Very helpful on the call and very concerning and trying to help when i voiced my stresses of losing my insurance and very willing to help me sort out my problem
9 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for taking the time to write this, we are so glad we could help you and hope you remain a customer of ours for many years to come.
-Liv
Speed reply customer service thank you…
Speed reply customer service thank you so much for replying
8 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you very much for taking the time to leave this review, we pride ourselves on having good customer service and we are glad you have experienced this.
-Liv
Réponse de Quote Detective
Thank you so much for leaving us this review, we are glad to hear you received great service and hope this continues.
-Liv
Very good customer service she provided…
Very good customer service she provided I am very satisfied to Becky flowers
8 juillet 2026
Avis spontané
Réponse de Quote Detective
Than you so much for leaving this review, Becky will be thrilled to read this. Hopefully this level of service continues for yourself for many years
-Liv
Réponse de Quote Detective
Thank you so much for leaving this review, Hope you have a lovely day -Liv
Hannah has helped me yesterday with…
Hannah has helped me yesterday with moving my premium to a different vehicle and some queries i had and i just want to say she is truly an example of what customer service should be!
7 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, this is so lovely to hear and im sure Hannah will be thrilled with this. We hope this level of service continues for yourself.
-Liv
The service was absolutely fantastic…
The service was absolutely fantastic and delivering was just great I am very grateful that you helped me 🙏
7 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving us this review, we are glad to hear you have experienced great service and hope this continues for yourself.
-Liv
Truly a 5 stars experience
Truly a 5 stars experience, needed to swap my premium to a different vehicle and Hannah was truly amazing, went above and beyond and sorted out the situation in no time! Also very friendly! Thank you
7 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for taking the time to leave this review, Hannah will be so thrilled to read this. We are glad to hear she could help you and hopefully this level of service continues for you.
Many thanks
-Liv
Excellent service really helpful and…
Excellent service really helpful and understanding staff, thank you.
6 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for taking the time to leave this review, we are glad to hear you have had a great experience and hope this continues.
-Liv
Jamie was very kind to me
Jamie was very kind to me! She listened to me carefully, and the problem was solved immediately! Sincere congratulations for everything you do Jamie!
2 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, Jaimie will be so glad to read this. Hope you have a lovely day
-Liv
Had a nice experience
1 juillet 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for taking the time to leave this review, so glad you had a nice experience and hope this continues for yourself.
-liv
Hi and thanks.
Hi, I would like to say Jaimie Treharne was dealing with chasing up my change of address on my driving licence. She has absolutely wonderful customer service skills. Very understanding and most polite as well as helpful. Thanks and appreciated.
30 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, Jaimie will be thrilled to read this and we are so glad she could help. Have a lovely day
-liv
Shocking Company policy and customer…
Shocking Company policy and customer service. Policy got cancelled Friday 4pm after direct debt was missed. Immediately tried to resolve this the same day however payment link didn't work. Got in touch with finance provider and they advised getting in touch with them. Couldn't get through to them was in queue on hold, so I dropped them an email on Fri @ 4.30pm after I was told this. Called them back on Monday and was told it's too late to re-instate and I lost my £300+ deposit and incurred cancellation charges; £90+ other charges from finance provider. Dropped them another email. Never got a response back. NOT IN CONSUMERS BEST INTEREST. They have stopped me from working and made this extremely stressful. Matter could have easily been resolved, Had the funds in different bank account and became impossible to resolve a simple matter. Will be raising complaint with the financial ombudsman. If you guys grow a conscience and resolve this and I will remove my feedback and from taking matter further.
26 juin 2026
Avis spontané
Réponse de Quote Detective
Good Afternoon
I am so sorry to hear this and can completely understand your frustration. We are more than happy to look into this and see what has happened can you just get in touch with us to confirm if you dropped the call and emailed us or the finance provider? We have managed to find your policy and have raised a complaint so this will be looked into as a matter of urgency but if you could still get in contact with us to clarify some details from this review so we know where we are looking
Many thanks
-Liv
I would suggest avoiding it
I would suggest avoiding it. They have really good staff but when they sell policy over the phone instead of online they do make mistakes, they have whole license check code but still harassing me for last 3 days. I asked for sdp and commuting to work but the guy selling policy over the Phone i think forgot to add commuting and now im stuck with no car to go to work.
29 juin 2026
Avis spontané
Réponse de Quote Detective
Good afternoon, I can understand this is not ideal at all and i can only apologies for this. We as a company pride ourselves on great customer service and getting things right first time and whilst we understand mistakes can happen they should be fixed straight away. Can you please get in touch with us via email or phone so we can resolve this as soon as we can.
Many thanks
-Liv
Customer service agent Rose Ashley.
Customer service agent Rose Ashley.
Amazing service helped me through a stressful time and sorted all my issues and got my policy validated.
Amazing service
30 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you vey much for leaving this review, we are glad to hear Rose could help you and hopefully you receive this level of service for many years to come. Many thanks
-Liv
Mr Williams Huw
Mr Williams Huw, helped us a lot with our insurance. He is the best staff member , very dedicated and very very helpful. He is the BEST. Thank you so so much.
30 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving us this review, we are so glad to hear Huw could help and he will be thrilled to read this. If you ever need anything in future feel free to ask for Huw. Many thanks
-Liv
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