I have dealt with Quote Detective for two years, and I chose to go with the renewal they recommended. Mason and Thomas have been great, polite, and professional. The staff are patient and offer more s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This company is so stupid they stole £359 from us and they not helping when you call them you have to stay on the line for 1 hours and they will not refund your money they just cancel after 2 weeks
L'entreprise a répondu
It was easy and simple. Bradley wise was respectful and friendly. He helped me through the process and really ensured I felt valued, I would highly recommend for anyone else looking for insurance.
L'entreprise a répondu
Great experience with Huw! He did extra miles to achieve the result and keep me as much possible happy. The issue wasn’t on his side but the problem solved. Well done guys and for the Managment take... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies
Coordonnées de contact
Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, Royaume-Uni
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mr Williams Huw
Mr Williams Huw, helped us a lot with our insurance. He is the best staff member , very dedicated and very very helpful. He is the BEST. Thank you so so much.
30 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving us this review, we are so glad to hear Huw could help and he will be thrilled to read this. If you ever need anything in future feel free to ask for Huw. Many thanks
-Liv
Réponse de Quote Detective
Thank you so much for leaving us this review, we are glad to hear you have received great service and hope this continues for yourself. Many thanks
-Liv
Réponse de Quote Detective
Thank you so much for leaving this review, we are glad to hear you received a good experience and hope this continues for yourself.
Many thanks
-Liv
Kelsey was great today helped me…
Kelsey was great today helped me resolve thing fast thanks
25 juin 2026
Avis spontané
Réponse de Quote Detective
Kelsey will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!
Kind Regards
Charlie-Jaye
Réponse de Quote Detective
Thank you very much for leaving this Fabulous review!
We are glad to hear we could help swiftly and hope this continues for yourself.
Thanks,
Charlie-Jaye
I’m really happy to give me you service…
I’m really happy to give me you service you are explaining very nicely clearly if they have more than 5 i can give you are very kind very good customer service uswell
23 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you for leaving this lovely review. We are pleased to hear that you had a good experience. Should you need anything further during your policy term please don't hesitate to contact us.
Kind Regards,
Charlie-Jaye
Do not buy any policy from this people…
Do not buy any policy from this people they are really impersonating FBI detectives , they have asked me silly questions ,like what my wife driving, or what panties I am wearing, or if I can give them my insurance number ? I have told them I can provide the share code from DVLA instead , never heard to provide insurance number ,he said I have a claim of 22k on my name which was never true , he tried to bump the price , I just got myself new policy for 2150£, with all the claims declared , the other broker did not asked me your detective mental questions. The guy on the phone was called Thomas Henstridge. Avoid this broker at all costs ,or it will cost your life savings .
24 juin 2026
Avis spontané
Réponse de Quote Detective
We're really sorry to hear you were disappointed with your experience. Customer Service is extremely important to us and would appreciate the opportunity to discuss this further and resolve any concerns. Please contact our team directly.
Kind Regards
Charlie-Jaye
Great deal, great costumer service
I had a great experience with the costumer service today
They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clearly so i can understand everything. 100 star review for him! Really appreciated your help 🙏
23 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, so glad to hear Marshal looked after you well and hope this continues throughout your journey with us. We will happily pass this on to Marshal and his manager for praise. Have a great day
-Liv
Kelsey was brilliant and very helpful
Kelsey was brilliant and very helpful. Got what I needed straight away.
23 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, Kelsey will be delighted to read this. Hope this great service continues for yourself.
-Liv
Avoid this company at all costs
Avoid this company at all costs. It took an exhausting 1 hour and 40 minutes just to explain my situation to them. To make matters worse, the agent dealing with me was completely unprofessional. He kept going on and off the phone, repeatedly saying "give me 2 minutes," but leaving me waiting for 15 minutes instead. I eventually had to tell him to just call me back. While he did finally call back like he promised, the actual service was shambolic.
Despite spending nearly two hours on the phone making everything crystal clear, they still managed to completely ignore my instructions. Today, they sent over a Statement of Fact (as seen in image.png) with entirely incorrect details, wrongly listing my licensing authority as Reigate and Banstead Borough Council.
My actual authority is Transport for London (TFL), and I got my PCO licence a week ago. To waste hours of my time, leave me hanging on the phone, and then issue a legally binding insurance document with the wrong licensing body is total negligence. This company does not care about your time or your livelihood. Absolute joke.
23 juin 2026
Avis spontané
Réponse de Quote Detective
Good Afternoon, This is not the service we strive for and would like to investigate this asap and issue feedback where necessary. I cannot see anything attached in regards to the statement of fact but can you please email us your information so we can get these calls listened too and look at sorting your documents asap as i appreciate this can cause issues if not sorted asap. Please email us at contact@quotedetective.com or call our customer service team on 03332224005 so we can investigate this as a matter of urgency.
-Liv
Spoken to Hasan fab service
Spoken to Hasan to deal with taxi insurance. He was very patient and very polite and professional, explained everything clearly, an assett to your team. Very pleased he found us a deal. Thank you.
22 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, we are so glad to hear Hasan provided great service and he will love reading this. Have a lovely day.
-Liv
Réponse de Quote Detective
Thank you so much for leaving this review, we are glad to hear we were helpful and this continues for yourself.
-Liv
Great service
Hasan did a great job, explained everything clearly and sorted out my insurance in no time, answered all my queries promptly.
16 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you for leaving us 5 stars for Hasan and for using Quote Detective. This will be passed on to him and his manager for praise.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly
I feel very comfortable with your agent…
I feel very comfortable with your agent Mr Hasan. He is very kind and professional.
17 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving us this review, we are glad to hear Mr Hasan took good care of you and im sure he will be pleased to read this. Have a lovely day
-Liv
Terrible insurance company they will…
Terrible insurance company they will slander you horrible Welsh lady thinks she is a police officer they will dobble the price an use your past for an excuse she preformed a google search and and a matter not related to driving decided to double my insurance asked silly question will never use again I went with Adrian flux was half the price and half the hassle :)
17 juin 2026
Avis spontané
Réponse de Quote Detective
We are so sorry to hear you have not experienced great customer service with us and whilst i understand you have gone elsewhere we would still love the opportunity to try and make this right for you. We do run checks on all customers in regards to driving and claims as well as checks like IVA's and any criminal convictions as our insurers do rate on these depending on the situation. We do not judge any customers and if this has come across this way we can only apologize and look at getting this call listened too so we can provide feedback and if necessary training for the agent. Could you please email us at contact@quotedetective.com with some information so we can locate your quote and call so we can investigate this please.
-Liv
Réponse de Quote Detective
Thank you so much for this review. Have a great day
-Liv
The way l was helped was so good it…
The way l was helped was so good it didn’t take that long.l was so happy.
9 juin 2026
Avis spontané
Réponse de Quote Detective
Thank you so much for leaving this review, we are glad to hear we could help swiftly and hope this continues for yourself, have a lovely day.
-Liv
This was my first time booking…
This was my first time booking insurance as I am a first time driver and I had my experience with Aaron Corringan and he was an absolute star. You wouldnt even of known that he was recently employed with the company, it felt like he has been working there for a very long time.
He put me at ease with my purchase, he made sure I understood everything clearly and broke down every detail, so he made sure to check with his manager whenever he wasnt sure instead of telling me whatever I wanted to hear.
He was such a good help and out of all people, companies to go with, I am happy I went with Quote Detective. Thank you Aaron!
Big thank you to Huw as well!! Today on 11th June, I received a text message that concerned me and he helped me with the situation and solved it straight away. He put me at eased and made sure everything was sorted out for me and was very polite also. Thank you to you both !!
5 juin 2026
Avis spontané
Réponse de Quote Detective
Hi,
Thank you for the lovely 5 star review. Huw and Aaron will be thrilled to read this and will be passed on to his manager for praise and to Huw and Aaron. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Becky flowers was really friendly and…
Becky flowers was really friendly and very helpful setting up my insurance quick and easy. Very competitive in price. Highly recommend.
11 juin 2026
Avis spontané
Réponse de Quote Detective
Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Faith dealt with my query fast and…
Faith dealt with my query fast and sufficiently very happy with her customer service
10 juin 2026
Avis spontané
Réponse de Quote Detective
Hi,
Thank you for the lovely 5 star review. Faith will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.