Racing TV Avis 

I can't begin to explain how bad this company is. Customer services advisor was unable to answer my query and suggested I need to write to another part of the company who would respond within 6 weeks!! I then reqested an e-mail address for customer compliants which he gave me. I wrote to this address and received a ridiculous response asking me to provide all the information which was altready in my e-mail!! To make it even more laughable, the response was from the same guy I had spoken to on the phone!! They are either completely thick, incompetent or deliberately unco-operative.

If I could give a negative score I would.
Unable to cancel through the website/app, or by phone outside of working hours. Trial expired and now stuck on a 12 month contract. Avoid at all costs.

If I could leave a - 5 as a review I would have. The call centre staff are unbelievably rude unhelpful obnoxious and have zero humanity. I definately recommend you stay as far away from this company and only hope you never have to call to speak to the disgusting human beings that work for them

The customer service if you can call it that was disgusting, very very rude staff. I was ringing to join, but after the way I was spoken too I'm not bothering. Sort your customer service team out!!

DO NOT SIGN-UP!! Absolute con-artists. They trick you into long term agreements, annual.obkigations without informing yoh upfront and then fallback on their T&C's from a legela ramifications perspective. Do not touch this shoddy outfit, be warned.

Poor poor poor rude and very unprofessional never have I had to deal with anyone so poor. Literally people save your time and stay away people get sucked in to a subscription and are told tough threatened with debt collectors and this is with these difficult times. Honestly not just 1 call but several plus emails etc they don’t respond to you until it’s to late. Lost my job and at uni unable to make a payment but the tactics are to threaten with debt collection agency. Please stay away from this company I can’t pay I won’t be able to and no help what so ever

Read the terms & conditions very carefully.
I signed up for a free trial with Racing TV, and didnt receive any reminders from them that it was due to expire. After the trial period was over I saw a £24.98 charge to my card. I rang to cancel and was told that the terms & conditions state that if I don't cancel I am signed in for 12 month contract. Ok, so I didn't read the t's & c's. Hands up. But I didn't because I'm used to better than this. Racing TV are very far below expected customer service standards.

Beware. Misled into a contract I did not want. Customer services threaten their customers with debt collections and credit score reporting. Bully boy tactics. They should help their customers if they have problems. They refuse to give evidence of any contract has been agreed by both parties. It feels very dodgy.

I think the product itself is brilliant, but it is brought down by very poor customer service.

Their customer service team are rude and very unprofessional.

I have just got off the phone to one of Racing TV's representatives (who was rude and patronising).

I was explaining my next door neighbour (who I recommended to Racing TV) has just renewed his Racing TV for £10 per month for 12 months plus has been given a Firestick.

The RTV representative initially told me the only way I can carry on watching Racing TV is to carry on paying £24 per month. He explained my contract was nothing to do with my neighbours. He said I was paying less than £1 a day and it was already cheap.

He said he didn't know why people ring up to try and get a better deal.

I explained it seemed massively unfair, considering I have been with Racing TV for far longer.

The frustrating thing is, like my neighbour, I can’t get SKY so have to watch RTV through Freeview, which now isn’t available. I have been advised to go and buy a firestick and download Racing TV.

Speaking further I understand that the best offer I can have is £180 per year (£15 per month for 12 months through my ROA membership), whilst my next door neighbour only pays £120 per year PLUS receives a free firestick.

I was told not to worry about what my neighbour says and to stay away from him. He told me he doesn’t care what his next door neighbour is doing and I should do the the same.

He was patronising and laughing at the time.

Maybe I should take his advice, but I suppose at the end of the day it is human nature to be slightly aggrieved that your neighbour, who you recommended is paying £60 less and receiving a FREE fire stick.

Ignoring the fact that the above seemed unfair, I was just massively disappointed in the way I was spoken to and laughed at.

Racing TV. You need to sort out your Customer Service team, it is letting down your product.

Product is ok but it is just a feed of horse racing so as expected. Customer service on the other hand is rubbish. I have been trying to get a response on an issue with my direct debit. Emails are ignored, phone calls not answered, even tried tweets but that failed as well. Very frustrating and hence the rating