I can't fault the Radio Times. A very enjoyable read , excellent program information. It's a pity I could not give the post office any stars - this week's edition arrived four days late ( Tuesday late... Voir plus
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Please be advised that I have again not received the Radio times for Saturday 5th September. I had this problem previously but it seems to have sorted itself out apart from this week .Subscriber no402... Voir plus
Yet again another copy of the Radio Times subscription not delivered. Their website says to wait until Friday morning before contacting them - the listings begin the next day! Tried calling: “no agent... Voir plus
The radio times is very informative and I enjoyed reading the magazine and doing the puzzles. The one and only complaint...is the Royal Mail and atrocious distribution to my address 50% of the iss... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Coordonnées de contact
Vineyard House, 44 Brook Green, W6 7BT, London, Royaume-Uni
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
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333 avis
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I was 100% misled by Radio Times(RT)…
I was 100% misled by Radio Times(RT) phone staff who denied me the pre-agreed phone reduction I was offered in July. There seems to be some system to ensure that Subscribers are denied such offers later on. I am elderly, and feel misled and even ripped off. I felt forced to write by post as clearly RT do not seem to have staff there to assist. This is not the 1st time that I feel RT staff treat us all with some disdain and as a nuisance. This has all really distressed me as I rely on the RT for all my TV/Radio information. Why? Why? Why...John(84yo) 28.8.2026 Since my complaint here and my letter to the Radio Times I do feel that they have responded very helpfully and generously too. I was substantially refunded & offered a new contract at very fair terms. I do love the Radio Times for its detailed Radio & TV coverage and the details it offers about so many programmes. It's a well laid magazine too....So Thank You Radio Times for all your assistance and kindness to this rather older subscriber. Yes Thank YOU!!
14 août 2026
Avis spontané
Réponse de RADIO TIMES
I’m very sorry that you felt misled and unsupported, John. We understand how upsetting this must have been, particularly when you rely on Radio Times for your weekly television and radio information.
Our phone advisers do not normally have access to a customer’s age unless it has been specifically shared with us, so there was certainly no intention to treat you differently or dismiss your concerns. However, we clearly failed to provide the level of assistance you expected, and I apologise that you had to write to us by post and email,
I understand this has now been resolved.
I fully concur with the majority of 1…
I fully concur with the majority of 1 and 2 star reviews of this company. This relates to the non delivery of the magazine. The customer service is appalling. Apparently their looking to address the delivery issue. That's what they told me over a year ago. I have cancelled my subscription. Still waiting for the extension to end when I finally receive the copies owed, which is supposed to be next week. Not holding my breath. Also I asked the person on customer service that I wanted to speak to someone in a senior position. I was told that nobody was available. Just about says all you need to know about this shambles of a company.
14 août 2026
Avis spontané
Réponse de RADIO TIMES
I’m very sorry that your subscription was affected by repeated non-delivery and that our customer service did not provide the support you deserved. I completely understand your decision to cancel, and I apologise that you have been left waiting for the outstanding issues covered by your extension.
I’m also sorry that your request to speak with a senior colleague was not handled appropriately. Your feedback has been noted and will be shared with the relevant teams.
Trying to suspend delivery for holiday
Trying to suspend delivery for holiday. Useless. Tried phoning and told it cannot be done as at the end of a subscription period.
11 août 2026
Avis spontané
Réponse de RADIO TIMES
I am sorry you've been having any problems. We've asked you for details so we can try and resolve this. We allow for a holiday pause of 4 weeks every subscription term.
Dreadful delivery service
Until approximately nine months ago my copy always arrived on Tuesday to commence the following Saturday.
ASAP proximate nine months ago that stopped happening. On roughly 50% of the time it arrives a week later. Customer service will only take a complaint on Friday and offer a voucher that can only be exchanged at Jones newsagents. All well and good except my nearest is 5 miles away and having gone there they have sold out. They will credit you with the subscription copy price off your next payment or add a week to your current subscription so I pay the cover price and get a tiny fraction credited to me.
Nine months or ringing and getting the same repeated apologies and nothing changes. Any private business would have done something to effect change but Radio Times has done nothing effective after nine months. Why?
6 août 2026
Avis spontané
Réponse de RADIO TIMES
We’re very sorry that you’ve experienced repeated delivery problems over such a long period, and we completely understand why nine months of apologies without a lasting improvement is frustrating.
Unfortunately, we are in something of a no-win situation when a copy is delayed in the postal network. We dispatch subscription copies in advance with the intention that they arrive before the issue goes on sale, but once they have entered the postal system we have very limited ability to influence the delivery of an individual copy or establish why a particular address is repeatedly affected.
We do appreciate that the remedies available to our Customer Service team don’t necessarily feel satisfactory either. A voucher is of little practical help if your nearest participating newsagent is five miles away or has already sold out, while a subscription credit does not compensate for having to buy another copy at the full cover price.
That doesn’t make your experience acceptable, particularly when it has happened repeatedly, and we’re sorry that we haven’t been able to provide a more effective solution. We don't have any economically attractive alternatives we can use. Sending by courier would be more than the cost of a weekly magazine. We continue to raise persistent delivery issues with our distribution partners, but we don’t want to make promises about future delivery that we cannot guarantee.
It is frustrating for all concerned but we have lots of ways to help so do continue to contact us.
Yet again no Magazien
it s lottery as to if you get your magazine why not get a propper delivery company as you did on a trial basses
8 août 2026
Avis spontané
Réponse de RADIO TIMES
We completely understand why it can feel like a lottery when deliveries are inconsistent, and we’re sorry for the frustration this causes.
We do sometimes use a courier service for a limited period, usually around two weeks, to help overcome maybe temporary issues with your local postal system, Unfortunately, using a courier permanently for individual magazine deliveries would come at a prohibitive cost and simply isn’t financially sustainable for a subscription service.
We continue to work with our distribution partners to address recurring problems.
The Radio Times is an institution
The Radio Times is an institution. I have been reading it since I was small child and it is part of my daily life. It is reliable and informative and lets you into a world of discovery about tv and the programmes being broadcast. I have it delivered and it makes a weekly treat coming through the letterbox and it is easy and rewarding to set up a subscription and let it run.
7 août 2026
Avis spontané
Réponse de RADIO TIMES
This is what it’s all about! Thank you so much for such a wonderful review.
Radio Times has been part of British life for generations, accompanying our readers through the earliest days of television, wartime Britain, Coronations and countless landmark broadcasting moments. Through all that change, our aim has remained the same: to be the most comprehensive and trusted guide to everything you can watch and listen to on your TV, devices and radio.
We love that your copy arriving through the letterbox is still a weekly treat. Thank you for making Radio Times part of your life – and long may that continue!
Love the background stories.
Love the background stories.
It is important that I look for programmes that my husband who has dementia can find engaging.
7 août 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for sharing this with us. We’re so pleased that you enjoy the stories and features behind the programmes, and it means a great deal to know that Radio Times helps you find programmes that you and your husband can enjoy together.
Television can provide wonderful moments of interest, familiarity and shared enjoyment, and we hope Radio Times continues to help you discover plenty of programmes that engage and entertain you both. Thank you for your kind review and for being one of our readers.
To many game shows not enough live…
To many game shows not enough live programs
1 août 2026
Avis spontané
Réponse de RADIO TIMES
As Radio Times, we only publish the schedules rather than decide which programmes are made! Those decisions are made by the individual broadcasters and are, of course, influenced by what audiences choose to watch.
With so many channels and streaming services now available, what we can do is help you seek out more of the documentaries, drama and live programming that you enjoy. There’s a huge variety out there, and that is exactly what Radio Times is here to do.
I have not received my copy of Radio… having tried to order a refund I have been cut off and am really cross
I have not received my copy of Radio times and have been trying to Ask for a refund
7 août 2026
Avis spontané
Réponse de RADIO TIMES
We are sorry to hear that, we've asked for further information so we can easily resolve this.
I've cancelled my subscription
I've cancelled my subscription, too many no shows. I don't blame the Radio Times for this, it's the postal service, we are lucky if we see a postman every 2 weeks. I was continually emailing the Radio Times, what can they do? they cannot deliver it personally, so I would advise not taking out this subscription unless you have a reliable postal service in your area.
2 août 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for your very fair and understanding review.
We dispatch Radio Times in good time, but unfortunately once copies enter the postal network, their final delivery is outside our direct control. As you rightly say, we can’t deliver every copy personally ,much as we sometimes wish we could!
We completely understand that when postal deliveries in an area are as infrequent as you describe, a weekly subscription simply becomes impractical. We’re sorry to lose you as a subscriber and very much hope your local postal service improves so that perhaps we can welcome you back in the future.
The new format is so bad
The new format is so bad. So difficult to read and use.
Our subscription ends soon and we won't be renewing
29 juillet 2026
Avis spontané
Réponse de RADIO TIMES
We’re sorry to hear that the new-look listings aren’t working for you, particularly as a long-standing subscriber.
Whenever we make changes to Radio Times, we know that the listings are at the very heart of the magazine and that even relatively small alterations can take time to get used to. The new format was introduced following extensive research and feedback, with the aim of making the listings clearer and easier to navigate while reflecting the ever-growing choice of channels and ways we now watch television.
That said, we know no redesign will please everyone, and feedback from readers is an important part of how we continue to review and refine the magazine.
We’re very sorry to hear that you’re considering not renewing, and we hope you might give the new format a little more time before making your final decision.
Warning - they offer you one thing but take another
When cancelling my subscription after a trial period, I was offered a six month renewal at a price which made me decide to stick with it. However, when I received the renewal confirmation e-mail nine days later, the price was over twice what I had been shown online. On contacting Immediate Media to sort the problem out, I was asked if I had a screenshot of the offer price but explained I am not in the habit of doing so. 12 days later I am still speaking to Customer Services, who take ages to respond to queries and keep asking more questions. One of their operatives admitted in writing that the online renewal service was faulty and advised that I could cancel my subscription and then renew at the original offered price, but this is now being denied.
16 juillet 2026
Réponse de RADIO TIMES
Thank you for your review. We're sorry to hear about your experience and understand how frustrating this has been.
We appreciate that you've already been in contact with our Customer Services team, and they are looking into this with you to get it sorted.
Thank you for your patience, and we apologise for the inconvenience caused.
Mixed
Possitives
The magazine is very good, with some very interesting articles. The subscription has been working well, as previously I'd had trouble with it not arriving/arriving late.
Negatives
If you cancel a week, or the magazine doesn't turn up it's added onto the end of your final subscription. It would be better if it was added each subscription period.
Also expect LOADS of emails. Seriously there's no need for so many
Thank you for the update. It sounds like the process of the missing/paused editions has improved since my last subscription
28 juillet 2026
Réponse de RADIO TIMES
Thank you for taking the time to leave your review. We're delighted to hear you're enjoying the magazine and that your deliveries have been more reliable recently.
We did just want to clarify one point regarding subscription extensions. When we add an extra issue because of a missed delivery or a holiday pause, it isn't lost at the end of your "final" subscription. Instead, it extends your current subscription period. For example, if your subscription was due to renew on 21 March and we added a one-week extension, your renewal date would simply move to 28 March, so you still receive the full number of issues you've paid for. Similarly, if we apply a credit to your account, it is automatically deducted from your next Direct Debit payment (fixed-term subscriptions work slightly differently).
We're also sorry to hear you feel you're receiving too many emails. Every marketing email includes an unsubscribe link if you'd prefer not to receive those, although we'll always continue to send essential service emails about your subscription when needed.
Thank you again for your balanced feedback – we really appreciate you taking the time to share both what we're getting right and where you think we could improve.
Delivery is not to be relied on
Delivery is not to be relied on. IT doesn’t come on the same day like it used to, which was every Tuesday.
19 juillet 2026
Réponse de RADIO TIMES
Thank you for your review. We're sorry to hear that your deliveries have become inconsistent.
We know many subscribers have experienced changes to delivery times since Royal Mail altered the way it delivers second-class mail, and we appreciate how frustrating it is when your magazine no longer arrives on the same day each week.
If you're still experiencing ongoing delays, please contact our Customer Services team. We can find some temporary solutions which sometimes help.
Thank you again for your feedback, and we hope we can improve your experience.
Subscription renewal is useless
The subscription service is very poor. They hassle me with offers to renew - "Renewing is easy". Well it's not. The deals they offer by post and email cannot be accessed on line and if they think phoning and spending 30+ minutes to renew is a good use of time - think again. I complained and was given the same number I'd been calling! I hung up and they called me back and then put me on hold again. Subsequently they called me back again and "renewed" my subscription. BUT they didn't and started a new subscription concurrent with the existing one and charged me twice. It's taken over a week to resolve and the key take out is when they ask to renew early this is simply not possible. Their system is so bad they don't even realise they double billed me. Some serious failings!!
23 juillet 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to leave a review. We're sorry to hear that renewing your subscription has been such a frustrating experience.
Our renewal offers can vary depending on how they are issued, and some promotional offers are only available through the specific channel they were sent in, such as by post or over the phone. We appreciate that this isn't always as clear as it could be and understand how disappointing that can be.
We're also sorry about the time you spent trying to get through to us. That isn't the level of service we aim to provide, and we appreciate how frustrating it must have been to be placed on hold after requesting help.
Regarding our recurring offers, the introductory price and the subsequent renewal price are always shown in the offer terms.
We're sorry that we've lost you as a subscriber, but we do appreciate your feedback, as it helps us identify where we need to improve both our service and our communications.
Call centre in South Africa is useless
Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER.
DELIVERY OF ISSUES
Have arrived in time approximately 5 times some December 2025.USELESS
They will only allow you to report a missing issue on Friday leaving you to find somewhere that still has one within 24 hours.USELESS
It’s always someone else’s fault/responsibility not Radio Times’ .
Get the call centre back to the UK and half the staff might achieve twice the work.
24 juillet 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to leave a review. We're sorry to hear how frustrated you've become, particularly as it sounds like this has been an ongoing experience.
We understand how disappointing it is when your magazine doesn't arrive on time. While our customer service team can arrange replacements, extend subscriptions, apply credits where appropriate and ensure you have access to the digital edition, they unfortunately have very little control over the postal network itself. The location of the call centre doesn't change the options available to resolve delivery issues, although we appreciate that you expect a better experience when you contact us.
We ask subscribers to wait until Friday before reporting a missing issue because, in many cases, delayed copies are still delivered later in the week. If we automatically dispatched replacements earlier, many readers would end up receiving duplicate copies unnecessarily.
To help while postal delays continue, we send subscribers a weekly link to the digital edition, and print subscribers also have free access to the Radio Times Magazine app so you can read the magazine while waiting for your printed copy.
We remain in regular contact with our mailing and delivery partners to highlight areas where delays are occurring and to press for improvements, as we know this is affecting too many subscribers.
We've asked for your subscription details, we'd be happy to look into your account personally and see if there's anything further we can do to help.
We enjoy radio times and there some…
We enjoy radio times and there some interesting articles
23 juillet 2026
Réponse de RADIO TIMES
Thank you for your review and we are pleased to hear it. Long may it continue.
No problems.
23 juillet 2026
Réponse de RADIO TIMES
Thank you for taking the time and we are pleased to hear that.
The process of renewing my radio times…
The process of renewing my radio times membership was straightforward and satisfactory.
1 juin 2026
Réponse de RADIO TIMES
Thank you for taking the time to write your review and pleased to hear that.
RT gives all the requisite info
RT gives a ll the info required about public realm tv and all the alternatives in great detail with some interesting articles to go with the info.
22 juillet 2026
Réponse de RADIO TIMES
Thank you for your kind comments.
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