Royal College of Veterinary Surgeons Avis 

Whilst I’m sure they do the most amazing work, it didn’t go well for us.
Our 8 year old chi had a huge cancer growth on his Liver.
The college operated but could not remove the growth.
6 months later, our pet declined and we ended up at Aura in Guildford who removed the growth successfully!
We are now asking for compensation.

Took my dog (Lulu) to the college and was more than happy with my experience....I had read some dodgy reviews, but as I said I was very happy indeed.
The staff were all very caring and professional.....I even got a refund .....Very happy

We have a “Vet” on our small East Essex island who is criminally negligent in their care of animals. They are a fraudulent money-making operation with a single Vet who is also the owner. Personally, I’m extremely suspicious of this person’s qualifications. The horror stories that are told on an almost weekly basis on social media should in themselves be a huge concern for the RCVS. To say this “Vet” brings the RCVS into disrepute is an understatement. You only need to ask other local veterinary practices about the urgent - and in my case life-saving referrals they’ve had as a result of this person’s professional and personal negligence to understand. This owner has the worst reputation of any professional - of any profession - that I think I’ve ever come across. So many people have complained to the RCVS without any help at all. This is a scandal that the RCVS will not address. The reason for this is baffling. What is the point of the RCVS? You can get an idea of this practice’s reputation just by looking at the Trustpilot reviews….

i sent nothing but facts to these people regarding a vet who let my dog down. as a result i at to put her to sleep. they was sent lots if evidence regarding the care my dog lacked in getting.. They have covered up for a vet that killed my poor dog and there answer is CASE CLOSED at stage 1.
it was a waste of time! they totally disregarded what i said and took the vet in questions side.. it is true these people all stick together.. the vet that killed my dog is still being allowed to work.. it’s disgusting. i recieved nothing but cold and negative service from them. i went through heartbreak as well has loosing my best friend..they close the case and your supposed to just accept that. this company is a sham .. how you sleep at night is beyond me. Vile humans. LOOK AT THERE REVIEWS. says it all

I was hopeful, given the amount of evidence that I sent in, that the RCVS would do something about a vet who is routinely cruel to animals. I was disappointed that I went through a long and stressful process for them to dismiss the complaint at stage one. It’s not fit for purpose and will do anything to defend its members. The public need a robust and independent ombudsman.

I made a complaint about a vet who committed more than gross misconduct.

Humiliating me in front of staff and clients shouting at me for what the practice's treatment and medication had done to my cat.

Steroids are well known for causing muscle loss. I asked the vet to save him an he yelled 'how" He was dreadful even the nurse was mortified and I believe she has left because of his behaviour that day.

In my opinion the RCVS should be investigated for corruption, they did not even speak with the vet concerned and they even referred to the vet as a her when it is a male. They were absolutely useless they twisted what I had said to suit themselves.

All this stupid criminal organisation

It is a legal requirement that in order to dispense prescription flea and worming treatments, your pet must have had a check-up with one of our Veterinary Surgeons within the past 12 months.

I can’t buy the treatments now because I have to pay 67£ each to be check by vet they don’t do nothing specific put the dogs on the scale and check how they breathe.
This can be done for free or outside the reception. You still have to pay for the treatment.
Unfortunately this kind people who decided the low don’t want to help the animals it’s all about the money .. we still have booster to check up the dogs not enough?? The same with the microchip you can’t own the dog if you don’t have it they force the people like stupid Covid . The people have to stop paying for this check up then will see how they will sale the treatment.
We can still buy the treatment at some shelves for free whit out prescriptions strange how different brands 🙄 but they don’t have the same effect I did try ! People wake up !!

After a procedure my dog ended up with spastic Entropion. Never warned there my be any complications despite it being a known issue. Had I known the procedure would not have gone ahead. Like many others I sent in my complaint which was duly written off.
To succeed at court I needed an expert vet witness but all the witnesses are vets. Contacted 8 who claimed to provide court statements. Only two bothered to reply with the first 'too busy' and the second 'I don't do dogs'. So the case was thrown out. The saving grace was the judge decided the price rise from the quote - up to £415 - which then became £594 in invoices was wrong so I won the counterclaim.
The Competition and Markets Authority is shortly to launch its investigation into the veterinary business, and the RCVS, as just 6 companies own most vet practices. This cannot come soon enough. In my final bill, 3 tablets cost £77 - online available for £26. Paracetamol was £20 but in Tesco just 60 pence for another customer.
Just like doctors, police etc, this profession protects its own at all costs.

Vets, sorry I don't mean heroes who die and serve there country, its that vets animal so called are trained to help animals unless you don't have money then these animal salesman job is to extract as much money from you as possi
ble because they don't serve animals they are only sales people and thats why people hate them, and don't trust⁹

I sent in a complaint with evidence showing that my foster rabbit had died under very questionable circumstances whilst being neutered. All info provided to the RCVS, they didn’t care about me or the animal. Only to protect their ‘vets’. Took a year for them to say they won’t be taking any action, an independent vet reviewed the case and she found massive holes of negligence, misconduct , wrong meds used, and not to mention the fact the vet called the police when I asked about the circumstances. In my eyes they decided more to protect their so called vets as they deemed the rabbit to be unwanted in rescue.

They are literally letting people get away with murder. They are an utter disgrace, and consumers who experience vet negligence need to be warned. The RCVS are not fit for purpose.

Appear to be above the law.
No minutes taken of important meetings,no transparency. Disciplinary investigations a joke.

shockingly rude customer service. They just wanna forfeit your deposit paid if you ask for a postponement. I have to tell the representative three times before she gave up forcing me to cancel the appointment

Absolutely shocking complaints process by an organisation that is regulated by themselves. The
RCVS is not fit for purpose and if I could give no stars I would.

We should all write to King Charles and get their Royal Charter revoked. Cruel firm.

Utter cover up and waste of time! This organisation is not fit for purpose! Only interested in covering up misconduct of Vets, they have no interest whatsoever in the care of our beautiful pets. They should close the RCVS quicker the better, useless organisation.

Total waste of time. We had clear evidence of misconduct by our vets which lead to the death of our little dog.
The vets were evasive and abusive, they told us to raise a case with the RCVS knowing it would go know where.
RCVS only care for the vets and are not a caring impartial body. They need to be abolished.

I turned to the RCVS after the vet i went to for help with my cat. The vet took one look and said euthanize him without checking anything, his vitals, nothing. She was a young vet at OOH . I started to cry, begged her for help , she walked out of the room , saying a racist remark about me. I was shocked. She came back in, injected 50 ml saline in to him, made him SCREAM and threatened me if i didnt get him euthanized immediately. By the time my own vet saw him, it was too late. My vet gently and with empathy, helped me to help him pass over, I went to CAB to complain. They said i could open a complaint with the vet, as long as the vet agreed. The vet refused to discuss it. End of help from
CAB ! Then I tried the practice manager, the owners, VetPartners, no one was interested. In fact, they barred me from ever returning because i complained. . I was told of RCVS, that i could complain to them. I was passed to their solicitor . She listened . I explained everything. She was very sympathetic but then she said she was sorry but their vets needed support. She said there was nothing the RCVS could do. The only "ombudsmen" the vet industry has is RCVS but they immediately sided with their "poor overworked vets". They refused to look in to my case. The RCVS is a waste of time.

Told them about a problem with a registration and their response was it’s not in their remit!
Absolute waste of time dealing with RCVS they’re only interested in the vets and not the poor animals!
So don’t bother complaining to them as it’s a complete waste of time!

My Yorkshire terrier Holly suffered an awful and preventable death with a independent veterinary practice.

Over a two week period there were failures to give the right treatment, failure to refer to a better equipped vet practice, missing medical charts and records, failure to keep Holly at the practice, failure to administer correct and appropriate medication along with an awful episode of overdosing her. Holly died from peritonitis - an awful awful death. They wouldn’t keep her in so we had to take her to the vets daily then nurse her 24 hours a day.

The practise owner asked for a meeting a week after she was PTS and then proceeded to shout at us because she was upset.

I went to the RCVS to raise a complaint about it all and started the complaints procedure.

What unfolded took almost 18 months of my life, I had to read complete untruths from the vets involved and the RVCS gave me deadlines to adhere to because they “worry about the vets mental health”.
No thought to mine or my families.
I got to stage 2 and only advice was given to the vets. Such as communicate with clients and keep better notes.

I appealed because I couldn’t believe that so many codes of conduct could be broken and proved.
They upheld the appeal and I could do no more via this very one sided RCVS process.

During the process the RCVS actually broke a legal timeframe for a subject access request - and they didn’t file my appeal for 4 months despite confirming they had it. Via internal emails they stated “we better let the vets know, they will think they are out of the woods”.

Once you delve into how all this is run - you can clearly see that no one ever gets a serious or worthy result using the RCVS complaints procedure. The people you have to communicate with are there to protect the vets. It doesn’t matter what the truth is.

You are left with a massive sense of injustice and the mental toll it took on me was huge.

This can not continue to be run in this way. You need an impartial complaints procedure and there needs to be proper sanctions and checks on vets who are falling below standard.

At Christmas 2020 my 5 year old dog was taken from me as a result of total neglect from Vets Now. He had never been sick in his short life until 19/12/20. Of course I complained to RSVC but myself and thousands of others know they support their vets and not our pets. Despite showing evidence of my dog being left on the floor with blood coming from his mouth, lying in his own urine and hallucinating. Seeing your dog in that position will never leave your mind. Plus every Christmas, I can only now relive this nightmare. RCVS don't care, as long as they cover their own. Note date area doesn't go back to 19/12/2020 so entered today's date