Royal College of Veterinary Surgeons Avis 

This is the regulatory body for vet professionals, it is not a vet practice. The RCVS have an abominable complaints system which basically is corrupt and criminal in nature. Anyone who submits a complaint of vet negligence gets nowhere, because the RCVS protect negligent vets. It is utterly appalling. They use Serious Professional Misconduct as a benchmark for whether a vet is guilty or not. Nowhere will you find any definition of this term, or any form of criteria which explains their so called 'standards'. Vet negligence cases are thrown out like rubbish. The RCVS go on about acting in the public interest, yet I know of not one vet negligence case which has been upheld from any member of the general, pet owning public. They are an utter disgrace, and consumers who experience vet negligence need to be warned. The RCVS are not fit for purpose.

Our dogs were overdosed by Vets4Pets Pitsea in December 2022. Their hospital sheets were found to be empty, one of our dogs respiratory rates was recorded as 76 the night before she passed (it should be between 10 & 35) yet no action was taken, one if our dogs was stone cold and rigid when I saw her, but she’d (apparently?) only passed away 20 mins previously and they were not monitored properly at all while at this vets. There’s loads more happened too, I could write another page! We have been lied to and treated abysmally by the vets and some of their heads, even though one head admitted, “your dogs should not have died” and “they were let down by many that night, not just one”. In one initial meeting the vets actually refused to answer any questions, asked what we wanted (!) even though they were told we had loads of questions, but instead were just callous with us! It was harrowing. They said the “vets are responsible for themselves”. We were then offered money at later meetings if we signed a NDA and “drew a line under things”. We refused.

Despite all of this the RCVS say that all of this either “doesn’t fall under their remit”, or is not what they deem as serious professional misconduct!??
Despite all of the compelling evidence!

It’s worrying that their definitions and interpretations of professional misconduct are different to that of other human beings and that of the Oxford Dictionary too, and their lack of interest to investigate what is pure neglect!

We were warned they usually refuse to investigate things passed stage (PIC) 1, and exactly that happened.
In my opinion they are not fit for purpose (how can they be??) they are for some reason not investigating many cases properly, so are putting pets in danger! We need an unbiased independent regulator and we need them now!

We have been thoroughly misled by these people at the RCVS. We already have been to hell and back through what happened to our dogs, then to have to deal this with on top has almost broken us. I’ve been so ill through stress, I haven’t been able to work at times and am now under the hospital for things we think are possibly stress related through all of this too. My family have suffered too because of this whole situation - it’s just awful!

No one should suffer like we have nor should their pets be treated they way ours were!
I would not be able to work for a company such as this, nor such an uncaring and negligent vets, who are most definitely guilty of professional misconduct!

Here’s our story and there’s a petition on Change to protect our pets too! Thanks

#justiceforlexiandmilo

Awful vets ! Please avoid this place in the event of an emergency I brought my 14 month old cocker spaniel here early hours to be sent home with a critically unwell dog as they said he wasn’t an emergency case even though he had a huge mass on his shoulder and was clearly in pain I had to take him to my own vets yesterday morning and was advised to put him to sleep he was gasping for air and needed oxygen was just laying there suffering it was heartbreaking I’m absolutely devastated the queen mother hospital were so hostile showed very little compassion or concern for simba and we’re more concerned about how the bill would be paid ! Awful place these are not animal people if they had admitted him maybe he would still be here ! I’ll never bring another animal here again ! Horrible people hope they lose someone they love and suffer horribly ! I’ll be preying for that !

Bunch of crooks, liars and time wasters. Please read the website 'vetlife' before you make a complaint to the rcvs and you will see how they allow the Vets to literally get away with murder. They completely wasted my time. They actively encouraged me to make a complaint and gave me a complaint number only to say at the end the Vet did nothing wrong. he breached several codes of their code of conduct but that's okay apparently.

Needed some flea treatment for my two dogs.
They never answer the phone so have to wait for a call back.
Five days later after I called numerous times to remind them I finally got a message to collect.
My friend collected for me as I wasn't well which was a shame as I could have mentioned they had given me too many box's then and there and that the invoice was wrong .
The cost was £ 146 !!!
They had given me three box's instead of two .
I tried to request a refund and was told no way by a very rude abrupt receptionist it was not their policy to take back medication , she had the cheek to say I should have collected the items myself!

"There was a breakdown in communication" hence too many box's and over charged ... not on my part!

She would not let me get a word in, I persisted and had to speak over her rudeness. she said she would call me back after speaking to her manager Monday after I insisted .
I won't hold my breath !
This medication on line is £16 .
Rip off vets
I'm upset by the way I was treated when this was their mistake and tried to say I had miscommunicated!! they know I have two dogs why give and overcharge me for three .
No courtesy at all .
Very disappointed and will go there Monday to show the invoice is wrong and try to get at least one box refunded .

My dog was sent home after an operation Bearley able to move and could not walk. We had to carry her to the car her gums was white, I sent I. All my evidence in but as everyone els there was no negligence found its appoling as I know I'm not the only one who lost a dog at this vet

We believe that our vets killed our dog and made her suffer for 3 long days. We had clear evidence but surprise apparently there was absolutely no errors on their part. Clearly this is not an independent and it’s only there to pretend an investigation. Appalling

do not bother complaining waist of time,the rcvm are not independent do a poor job of mediating after numerous attempts to get answer virtually told they can do what they wont,they do not listen and do not read correspondence sent.if i were you go any where else

Appalling governing body, they will never take the side of the complainant, the Vets are protected by this body whom are paid for by those same vets people make complaints about, avoid this shovel of sh????te, over paid and over priced individuals who have nothing but self preservation written through them like a stick of rock, corrupt to the core, gaining the queens approval, if only she knew the disreputable crap they produce, wasting your time reporting anything to these people.