Redweek's customer service is excellent. They were in correspondence with me almost every day keeping me in the loop regarding a reservation. It took a little longer than I thought but that was due to... Voir plus
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Lisez les avis des autres
I have been using RedWeek for many years I think they are the best portal available to buy or rent timeshare weeks. Easy booking process and I get much better cost for my holidays. They do have g... Voir plus
L'entreprise a répondu
First time using RedWeek to rent, I own a timeshare but this was only 2 weeks out. It was an easy process, owners give approval then you get confirmation. We're in a Marriott easy registration as if... Voir plus
L'entreprise a répondu
The best part was the communication! I was warned to not purchase flights until the week was officially transfered into my name, which really reduced anxiety. I wasn't as worried about possibly being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Location de vacances
- aussi dans
- Agence de voyages
Écrit par l'entreprise
RedWeek is the largest, most reputable online timeshare marketplace with an audience of more than 4 million and an A+ Better Business Bureau rating. Timeshare owners and travelers alike come to RedWeek to read our exclusive resort ratings and reviews, access our detailed resort information, and of course browse the thousands of timeshare rental and resale postings or advertise their own timeshare for rent or sale.
Coordonnées de contact
PO Box 992293, 96099, Redding, Etats-Unis
- (866) 971-1737
- support@redweek.com
- www.redweek.com
4,6
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great experience
Great experience, found rental at excellent price, process of arranging property went smoothly. Looking forward to the stay.
1 octobre 2026
Réponse de RedWeek
Hi there,
Thanks for sharing this. We're glad you found a rental at a price you're happy with, and that arranging the stay went smoothly. That's exactly what we hope for.
Enjoy the trip. We hope the resort is everything you're looking forward to, and we'd be happy to help you plan the next one.
The RedWeek Team
We rented a 1 bedroom unit for 5 days…
We rented a 1 bedroom unit for 5 days which included a full kitchen, living room, laundry etc. We needed those amenities because my son is playing baseball so we wanted to be able to cook and do laundry. We received a call after purchase stating that the unit we booked was actually a studio- basically a hotel room. This listing was protected and verified. I explained that this is not what was listed nor what we purchased. Redweek stated nothing they could do about it and when I requested a price adjustment they said that’s what these units are going for. That was not the point- the point was false advertising and someone clearly dropped the ball with the listing. After waiting almost a week to inform me I had no choice but to take the rental. This is unacceptable and there should have been a price adjustment at minimal. Redweek eventually offered to refund my booking fee which was minimal. Very disappointed in how this was handled. Verified means the listing was reviewed. Clearly not in this case
30 septembre 2026
Réponse de RedWeek
Hi Kathy, we’re truly sorry for this experience. We recognize that this wasn't simply a matter of price, but of receiving the accommodations you believed you had booked.
Although incorrect information was provided when the posting was purchased, the discrepancy between the provided details and reservation confirmation should have been caught during our verification process before the listing was made available to renters. We understand that our verification label gave you confidence in the accuracy of the listing, and in this case, we fell short of the standard you should be able to expect from us. We're sorry we didn't catch this sooner and that you were left with so little time to consider your options.
We did offer to refund the RedWeek service fee, and we're glad we could provide that, but we recognize it doesn't make up for the frustration or the disruption to your plans. We sincerely apologize for letting you down, especially when you were relying on us to help ensure the rental matched what was advertised.
Everything was delivered as promised…
Everything was delivered as promised with no problems.
2 octobre 2026
Réponse de RedWeek
Hi there,
Thank you for taking the time to share this. We're glad everything was delivered as promised and that your experience went smoothly from start to finish.
Making things simple and dependable is what we aim for, so it's great to hear it came through for you. We'd be happy to help again whenever you're ready for your next stay or rental.
The RedWeek Team
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this. We're glad RedWeek was easy to use and that the communication worked well for you. That's exactly what we aim for, whether you're renting or listing a stay.
If you ever need anything down the road, we're here. Hope your next trip is a great one.
The RedWeek Team
The reservation process was simple and…
The reservation process was simple and efficient. Can’t wait to spend our week in Ko Olina, HI
24 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for sharing this. We're glad the reservation process felt simple and efficient. A week in Ko Olina sounds like a great trip, and we hope you get plenty of time to enjoy the resort and the space of your stay.
Safe travels, and we'd love to help with your next getaway.
The RedWeek Team
Waiting 2 weeks for refund
I canceled the rental on 9/26/26. Owner approved the cancelation with a refund. 9/27 I asked if refund will come through RedWeek. 9/28 Red Week confirmed refund with the owner. 9/30 Haven't heard anything so I emailed again. 9/30 Owner confirmed refund will come through Red Week. Today is 10/8/26 and I still haven't heard from the owner or Red Week. It's been 2 weeks and I still haven't gotten a refund.
23 septembre 2026
Réponse de RedWeek
Hi Pat, we understand how frustrating it is to be waiting for a refund after your cancellation was approved, especially when you’ve already followed up several times. We’ve checked on the status and can confirm that the owner is working with our team to clarify the refund process, as she had some questions of her own. We’re currently waiting on her response and will do what we can to help move things along.
In the meantime, you’re also welcome to reach out to the owner directly through the Discussions feature on your booking, which can be a helpful way to keep communication moving alongside your follow-ups with our team. We appreciate your patience and understand that you’d like to see this resolved as soon as possible!
Great job communicating every step of…
Great job communicating every step of the way. Easy to post the rental. I liked that it was put up immediately to be rented. Quick verification
30 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this. We're glad posting your rental felt easy and that you were kept in the loop at each step. Getting your posting live right away and moving through verification quickly are exactly the things we want to get right for owners.
We'd be happy to help again whenever you're ready to post another stay.
The RedWeek Team
So Far So Good
This trip hasn't happened yet but so far the booking process for May 2027 has been easy enough.
Previous vacation through RedWeek went great so I expect nothing less this time.
1 octobre 2026
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this, and for choosing RedWeek again. We're glad the booking process for your May 2027 trip has felt easy, and that your previous vacation went so well.
We'll do our best to keep that streak going. If any questions come up before your trip, you can email support@redweek.com and the team will be happy to look into it.
Enjoy the planning!
The RedWeek Team
Easy, quick and great process follow up!
The RedWeek platform provides an easy to understand view of your options at your desired vacation resport. In our case we were able to match the preferred dates with availability and make quick decisions. As a repeat customer we find this service valuable, reliable and the follow-up by RedWeek is great!
1 octobre 2026
Réponse de RedWeek
Hi there,
Thank you for the kind words. We're glad you could match your preferred dates at your resort and make decisions quickly, and it means a lot that the follow-up stood out to you.
Thanks for coming back as a repeat customer. We'll be here whenever you're planning your next stay.
The RedWeek Team
Very happy with our experience.
23 septembre 2026
Réponse de RedWeek
Hi there,
Thank you for taking the time to share this. We're really glad your experience with RedWeek was a good one.
Whether you were renting or listing a stay, it means a lot to hear it went well. We'll be here whenever your next trip or posting comes up.
The RedWeek Team
Réponse de RedWeek
Hi there,
Thanks for taking the time to leave a review. We're glad communication felt clear and easy throughout your transaction. That's exactly what we aim for, whether you're renting or selling a stay.
If you ever need anything down the road, we're here.
The RedWeek Team
Excellent customer service …
Excellent customer service …. Very easy and multiple emails to confirm every step….. Will definitely use Redweek from now on
30 septembre 2026
Réponse de RedWeek
Hi there,
Thank you for the kind words. We're glad the process felt easy, and that the step-by-step emails helped you feel confident about where things stood along the way. That's exactly what we hope for.
We're happy to have you with us, and we look forward to helping with your next trip.
The RedWeek Team
Ease of transaction and booking process
30 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for taking the time to leave a review. We're glad the transaction and booking process felt easy. That's exactly what we aim for, whether you're renting a stay or listing one.
If you ever have questions along the way, you can email support@redweek.com and the team will be happy to help. We hope to see you back again.
The RedWeek Team
Réponse de RedWeek
Hi there,
Thanks for taking the time to leave a review. We're glad you felt well looked after and that our team stayed on top of things for you. Clear communication matters a lot when you're renting or listing a stay, so it's great to hear it came through.
If there's ever anything we can help with down the road, we're here.
The RedWeek Team
Rental of the property was very easy
22 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this. We're glad renting out your property was easy. Making it simple for owners to list their stay and get it in front of travelers is exactly what we aim for.
If you ever have questions along the way, we're always happy to help.
The RedWeek Team
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this. We're glad booking felt quick, easy, and thorough. That's exactly how we want it to go when you're planning a trip.
We hope the stay itself was just as smooth. Whenever you're ready to plan another getaway, we'll be here.
The RedWeek Team
Easy System to rent your booked timeshare
I've listed my timeshare weeks with Redweek multiple times and have had nothing but great experience. Have typically rented for at least what my annual maintenance fee is and sometime even more. Easy system and always pay on time.
5 octobre 2026
Avis spontané
Réponse de RedWeek
Hi there,
Thank you for the kind words, and for sticking with RedWeek across multiple listings. We're glad the system has been easy to use and that your rentals have covered your annual maintenance fees, and sometimes more. Getting paid on time matters, so it's great to hear that's been your experience.
We hope your next posting goes just as smoothly.
The RedWeek Team
Redweek makes it very easy to post…
Redweek makes it very easy to post rentals and to book rentals. Thank you, Redweek!!
3 septembre 2026
Réponse de RedWeek
Hi there,
Thank you for taking the time to share this. We're glad posting and booking both felt easy for you. Making it simple for owners to rent out their stays and for travelers to book them is exactly what we aim for.
We hope you have a great stay, and we'd love to help again whenever you're ready for your next trip or posting.
The RedWeek Team
Extremely easy to use and very quick…
Extremely easy to use and very quick bookings!! So excited for our trip in March!
27 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this. We're glad booking felt easy and quick, and we're happy you've got a March trip to look forward to.
We hope it's a great one. If you ever need anything along the way, we're here.
The RedWeek Team
Réponse de RedWeek
Hi there,
Thank you for the kind words. We're really glad everything went smoothly and that you felt taken care of. That's exactly what we want every owner and traveler to experience.
We'd love to help you again whenever you're ready for your next stay or posting.
The RedWeek Team
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