Redweek's customer service is excellent. They were in correspondence with me almost every day keeping me in the loop regarding a reservation. It took a little longer than I thought but that was due to... Voir plus
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Lisez les avis des autres
I have been using RedWeek for many years I think they are the best portal available to buy or rent timeshare weeks. Easy booking process and I get much better cost for my holidays. They do have g... Voir plus
L'entreprise a répondu
First time using RedWeek to rent, I own a timeshare but this was only 2 weeks out. It was an easy process, owners give approval then you get confirmation. We're in a Marriott easy registration as if... Voir plus
L'entreprise a répondu
The best part was the communication! I was warned to not purchase flights until the week was officially transfered into my name, which really reduced anxiety. I wasn't as worried about possibly being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Location de vacances
- aussi dans
- Agence de voyages
Écrit par l'entreprise
RedWeek is the largest, most reputable online timeshare marketplace with an audience of more than 4 million and an A+ Better Business Bureau rating. Timeshare owners and travelers alike come to RedWeek to read our exclusive resort ratings and reviews, access our detailed resort information, and of course browse the thousands of timeshare rental and resale postings or advertise their own timeshare for rent or sale.
Coordonnées de contact
PO Box 992293, 96099, Redding, Etats-Unis
- (866) 971-1737
- support@redweek.com
- www.redweek.com
4,6
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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All went well
24 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for taking a moment to leave a review. We're glad everything went well for you.
Whether you were renting or listing a stay, it's good to hear it went smoothly. If you ever need anything down the road, we're here.
The RedWeek Team
I spent an extra $271 for insurance for…
I spent an extra $271 for insurance for our trip. Unfortunately, I found out my dad has to have surgery the week that we’re supposed to go on vacation. I was willing to change my trip time and pay more, but I’ve been told that I would still lose half of what I paid for the trip. This is a hardship that I was not expecting, and I am not just trying to get a refund. I was trying to pick a different week even if it was more expensive and pay the difference. I have been met with very little help to figure that out as a result, it looks like I will be out $1500.
25 septembre 2026
Réponse de RedWeek
Hi Joe, we’re truly sorry to hear about your dad’s upcoming surgery. We understand how difficult it must be to navigate an unexpected family medical situation on top of the financial stress of potentially losing a significant amount of money on your vacation. We also appreciate that you were trying to find a compromise by moving your trip rather than simply requesting a refund.
Unfortunately, reservations made through RedWeek are subject to the cancellation terms agreed to by both parties in the rental agreement, and we’re unable to override those terms or substitute a different week outside of what the agreement allows. We understand that’s disappointing, especially when the circumstances are beyond your control.
Since you purchased travel insurance, we encourage you to review your policy and contact the insurance provider directly to explain the situation. Depending on the policy’s terms and coverage requirements, a family member’s illness or surgery may qualify for reimbursement, though the insurer would need to determine your eligibility.
We’re genuinely sorry your family is facing this, and we hope your dad’s surgery goes well.
It was easy to navigate
It was easy to navigate. Only hiccup was the owner taking just an about a week to get the paperwork done, apparently. There was a weekend involved though.
25 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for the kind words about how easy RedWeek was to navigate. That's what we're aiming for.
We hear you on the paperwork wait. After a booking request, owners have 48 hours to accept and another 48 hours to put the reservation in the renter's name, so a week is longer than that, even with a weekend in the middle. If you'd like us to look into what happened, you're welcome to email support@redweek.com.
Glad the rest went smoothly, and we hope to help with your next trip.
The RedWeek Team
Booking experience was simple and stress free!
I found what I was looking for and the week I wanted. Customer service kept me updated the whole time. Simple process. Could not be happier with my experience
22 septembre 2026
Réponse de RedWeek
Hi there,
Thank you for taking the time to share this. We're really glad you found the week you were looking for and that the booking felt simple and stress free. It's great to hear our customer service team kept you updated along the way.
We hope you enjoy your stay, and we'll be here whenever you're ready to plan the next one.
The RedWeek Team
Caribbean Family Vacation
Confirmation of our recent Caribbean rental went smoothly and swiftly. We trust REDWEEK with our vacation plans.
24 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for sharing this. We're glad your Caribbean booking confirmation went smoothly and quickly. Knowing you trust RedWeek with your family's vacation plans means a lot to us.
We hope you have a wonderful time away, and we'll be here whenever you're ready to plan the next trip.
The RedWeek Team
Great follow up with me and the owner…
Great follow up with me and the owner the Marriott Timeshare until the reservation was confirmed
24 septembre 2026
Réponse de RedWeek
Hi there,
Thanks for taking the time to share this. We're glad you felt looked after, and that the follow-up kept things moving until your Marriott reservation was confirmed.
Getting a stay locked in with the owner is a big part of making a rental feel secure, so it's great to hear it went smoothly. We hope you enjoy your time at the resort, and we'd be happy to help with your next trip.
The RedWeek Team
Excellent professional service
I’ve used RedWeek rental service for previous Marriott Vacation Club rentals. Excellent professional service. Frequent follow-up to my rental booking request, kept me informed about its status and owner’s response.
Definitely recommend RedWeek.
24 septembre 2026
Réponse de RedWeek
Hi there,
Thank you for the kind words, and for coming back to RedWeek for your Marriott Vacation Club rentals. We're glad the follow-ups on your booking request kept you in the loop about its status and the owner's response. That's exactly what we want your experience to feel like.
We appreciate the recommendation, and we hope your next stay is a great one.
The RedWeek Team
booking process
booking process, simple website, quick responses, thorough confirmation. 5 STARS
17 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We are so glad you found the booking process simple and quick! We look forward to assisting you again soon.
St Marten trip
The person at redweek was professional and everything was done in a time manor.
24 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We are so glad you were happy with your experience with our team. We look forward to assisting you again soon.
Very easy to book and a fair price.
17 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We are so glad you found the booking process easy and found a great stay at a great price. We look forward to assisting you again soon.
You made it easy to rent out my MVC…
You made it easy to rent out my MVC timeshares and monetize them in a year I couldn’t use them. Then you made it easy to find a Ko Olina unit next year that fit perfectly.
24 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We are so glad you were able to make some money on your unused week, and use it to travel somewhere new! We look forward to assisting you again soon.
Easy website to navigate and frequent…
Easy website to navigate and frequent updates
23 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We are so glad you found the site wasy to navigate! We look forward to assisting you again soon.
This is my fourth rental experience…
This is my fourth rental experience from Redweek and although I havent gone on the latest trip yet the past ones have been great. Being able to access a timeshare rental for my family of five is so much better than trying to book two hotel rooms. I've told family and friends about Redweek and to try them out.
23 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We are so grateful for your continued support, and are so glad you are sharing RedWeek with your family and friends! We look forward to assisting you again soon.
Great process
I have worked with Redweek to both rent out my timeshare and rent other timeshares. It’s an efficient clear process. Very reliable.
16 septembre 2026
Réponse de RedWeek
Thank you for your feedback! So glad you have found success on out platform. We look forward to assisting you again soon.
redweek is very good on their process…
redweek is very good on their process and keep you updated throughout
23 septembre 2026
Réponse de RedWeek
Thank you for your feedback! Our priorities are transparency and communication, so we are glad you appreciated out process. We look forward to assisting you again soon.
The service is getting way more timely…
The service is getting way more timely than previous years
16 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We’re glad to hear you’ve noticed improvements in our response times and overall service. We’re continually working to make the experience smoother and more efficient, and we truly appreciate your continued trust in RedWeek!
Do not buy a re-sale from RedWeek
The customer service of the resale site is appalling. I am at 10 telephone calls and 11 emails and am still yet to hear from the Manager regarding my request. I am now trying to cancel my resale request and am asking for my money back. This is the 3rd resale timeshare that I have bought - both of the other 2 (with different companies) were excellently handled and very smooth. That is not the case this time.
29 septembre 2026
Avis spontané
Réponse de RedWeek
Hi Sarah, we’re sorry to hear how difficult and frustrating this experience has been. We understand how repeated attempts to get an update without receiving the response you were expecting would leave you feeling frustrated.
RedWeek’s full-service resale inquiries are handled by our dedicated resale team, and we can see from the correspondence on your account that several of your recent messages and calls were forwarded to that team for follow-up. That said, it’s clear from your experience that we did not provide the level of communication you reasonably expected, and we’re sorry for that.
We’d like to make sure your current request, including your request to cancel the resale and discuss a refund, reaches the appropriate team for review. We appreciate you bringing this to our attention and sincerely apologize for the frustration caused by the lack of timely communication.
So far it seems to be seamless
So far it seems to be seamless. That’s good! If things go south, I’ll be back.
14 septembre 2026
Réponse de RedWeek
Thank you for your feedback! We’re glad to hear your experience with RedWeek has been seamless so far. Our team is here to help if you need any assistance along the way, and we hope everything continues to go smoothly. We appreciate your support!
Redweek got back with me very quickly…
Redweek got back with me very quickly with all my questions. That impressed me very much.
20 septembre 2026
Réponse de RedWeek
Thank you for your wonderful feedback! We’re delighted to hear our team responded quickly to your questions and made such a positive impression. Providing timely, helpful communication is always our goal, and we truly appreciate your support!
Réponse de RedWeek
Thank you for your feedback! We’re thrilled to hear you found the process so easy. We truly appreciate your support and look forward to helping with your future vacation plans!
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