Reginamaria Avis 

Referitor la fetele de la recepție din Lujerului. Extrem de lipsite de respect, foarte flegmatice si nu înțeleg care este motivul.. Între profesionalism/diplomație si nesimțire, este o diferență enorma. In rest totul perfect, doctorii foarte atenți si politicoși.

Cu un asemenea ambalaj stricați un produs de renume si eficient.

I have a subscription from my workplace at Regina Maria and I had an extremely unpleasant experience. I had my tests recommended by the endocrinologist in June, I received them in July, but the doctor's appointment for interpretation was only given to me in OCTOBER - almost 4 months of waiting! I called several times to ask if there were any places earlier and the answer was that close programs are only for a fee (345 lei). I consider it unacceptable that patients with a subscription are left to wait for months for a treatment, while places are immediately released for those who pay separately. Basically, the subscription has no real value, and the patient's health is treated as secondary. I recommend that companies re-analyze their collaborations with Regina Maria, because what is promoted as an "employee benefit" turns, in reality, into a mockery. If this is the level of seriousness, then it would be more correct to go through the CAS.

Nu recomand sa mergeti aici. Mai ales daca aveto probleme gynecological
Am fost la Simedrea in octombrie ca sa fiu tratatat ca un gunoi sa mi se spuna ca nu am endometrioza iar la exact 1 an de la acea consultation sunt bagata in operatie pentru ca am.endometrioza! Nu simedrea ca va trateaza ca niste vite! Vrea doar bani!

ALOOOOO NU VA MERGE SITE UL LA REZULTATE ANALIZE SA MA FUT IN CLINICA VOASTRA SI IN SITE UL VOSTRU CU TOT!!!!!!!!!!! MEDICI DE PE WISH SA VA FUT IN GURA AZI SI MAINE!!!!

Only one person at the counter, he was registering customers and also taking medical samples for analises. He did his best but one person had no chance of keeping up. Ofcourse the schedules were left far behind because he had to write and to take samples. Go somewhere else there are tons of other clinics more professional.

⚠️Stati departe de acest spital pentru ca fura!!Pastrati-va bonurile cereti factura.

Very bad experience at Regina Maria in Cluj Napoca. First appointment was wrongly made on the wrong day so I had to reschedule with someone else available on the day to don't travel another day for hours so I had an appotiment with Mariana Ciutre. She gave me a treatment for bacterial infection and never followed up to check the infection was gone. Months passed and she just advised to consult DR Romeo Micu. Even worst experience, he said IUI was the option for me, made me waste money, time and put me under a lot of stress rushing me through appointments. I wasn't considered when I asked if any other test was needed to then found out after 2 IUI (1000 euros gone) luckly with another doctor who decided to look dipper into my case that I still have an infection to treat. I wouldn't recommend these doctors to anybody! this Hospital only think about making money not about patient care!

I had a planned consultation for doctor Jitianu at Regina Maria Baneasa Hospital.
I was informed 5 min after the time of consultation was supposed to start that the doctor had an emergency and would be a little late. When I asked how much, the answer was 30min. She didn’t show at least 50min and when she came, she started to take other people and when I asked why not me, as I was scheduled, she kept taking some so called emergencies, although I could see very clear what was happening and that those people had been introduced over the scheduled once. After 70 min of waiting, and I stayed only because I also had urgent situation to resolve, I went to the reception to ask to write a complaint to the director. But the reception called the doctor and only then she invited me in the cabinet. She was very upset that I didn’t understand she had emergencies. I told her that I also had pain and I needed urgent attention. She collected some analysis but in a painful way compared to my other experiences and she kept saying that I was exaggerating. She even didn’t collect an important analysis that was even recommended by her in the past and I insisted to take it, after waiting do much, so another painful collection …. I will never go to this doctor ever again, and this situation added to my frustration and unhappiness with Regina Maria. This is a very bad medical network, but my company has subscription at them, unfortunately.

Negativitati:
-nu in toate locatiile se poate plati cu card de credit raiffaisen(vezi clinica Lujerului)
-nu te poti programa la medicul dorit daca ai abonament(lucru neprezentat in oferta)
-preturile practicate pentru toate serviciile sunt nejustificate
-pretul per serviciu nu este cel real(vezi consult oftamologic are un pret,prescrierea de ochelari fiind tarifata separat)
-lipsa amabilitate la angajatii receptiilor
-aplicatie on line greoaia
-comunicarea on line,fara rost,nerezolvand nimic
-

Am apelat in sistem privat la serviciile acestui business pt niste investigatii. Pe langa ca medicul a intarziat 40 minute, dupa investigatii, rezultatul biopsiei nu a fost interpretat, cerandu-mi-se a plati o extra consultatie pt o discutie de probabil 5 minute cu medicul care a performat aceste investigatii. Absolute disgrace si cu siguranta nu voi mai apela la ei. Experienta in Spital Regina Maria Cluj si operatorii de la so called “customer service”.

Disgrace Of service! No efficiency whatsoever. Came to receive refund That I was told to pick up with my ID. For 50 minutes nobody knows Where is the money, nobody knows what was done with it. There is no reception manager to talk to!!!!!!

Plătim abonamente ca sa fim programati exact ca la stat, peste o luna sau doua. Sunteti penibili si doar in goana dupa bani, nu va pasa de pacienti decat de imagine! Sa va fie rusine!

Pierdere de timp!
Sunt extrem de nemulțumit de serviciile oferite de Regina Maria - Clinica de Medicină Dentară. Am avut nevoie de o copie a radiografiei pe care am făcut-o la ei și a trebuit să sun aproape zilnic timp de două săptămâni, plus email-uri și follow-up-uri, pentru a primi această copie, un proces anevoios si enervant, la fiecare telefon pe care-l dadeam primeam indicatii diferite. Sistemul lor este ineficient și un adevărat consum de timp pentru pacienți. Nu recomand această clinică din cauza lipsei de profesionalism în gestionarea serviciilor.

I wanted to take some genetic tests and I was explained that when I will have the results I can request an appointment for a doctor to explain me these results and their impact. This consultation was included in the price I paid for the tests (quite expensive). But when I wanted to book this appointment I found no way to book it, only if I pay extra. I asked a few times for help on this matter and each time was told that someone will call me... no one did. Ever. And my requests were closed one by one with on comments or explanation...after all, who am I to ask for explanations after paying about 700 EUR? It's funny because they say that they care about feedback and all that...surprise...

Really poor quality of service and not-so-skilled doctors. The doctors are full of themselves, not helpful and they intentionally break apart de process of consultation and medical analysis so you will have more invoices and things to pay. They are building their status quo and money, especially from the corporate world (like myself) which pays for the employees' subscription and when you need something to treat yourself: surprise, it's not included in the free package and you need to pay. I wish employees could opt out of this fraud. It is a joke. The only thing they have is nice& clean places with cool furniture but the horror begins with underqualified ego driven stuff.

I have only positives to say about Ponderas.

This is about my wonderful surgeon Gerard Filip and the Regina Maria clinic that he serves by adhering to ethical standards and practices in all aspects of patient care.

I chose Ponderas at the suggestion of my friends. Doctors themselves. I had had in my life the benefit of the best services in North America up to the point where something went wrong and I lost trust in them. Not as a whole, but as a particular team and protocol. Not dwelling on that as I am a kind, positive person.

I come from Canada to Bucharest with a frightening diagnostic and entrusted myself to this clinic in terms of Assessment and Surgical Treatment. I was amazed by the speed and the complexity of the pre-surgery assessment. My medical e-file was a collage of Canadian, American and Romanian inputs. Out of which the Romanians from Ponderas were the most daring yet precise and fine.

Dr. Gerard Filp detailed surgical plans considering my condition, medical history, and the type of surgery required. He coordinated the efforts of the surgical team, which includes anesthesiologists, nurses, and surgical aids. And here I cannot praise enough Dr. Dana Nedelcu, the most amazing person/ professional personality I met in this hospital.
The condtions post-surgery were absolutely septic. I benefited of IVs of vitamins and antibioitics meant to eliminate any risk of infection or slow recovery.

I really hope Romanians know at Ponderas all surgeons stay updated with the latest advancements in surgical techniques, technologies, and medical research. And my surgeon - Gerard Filip in particular. You can test them after you do your research. Ask them questions and you will be amazed how well they know the latest advancements and when to deal with finesse in cutting or when to be daring and bold. I needed a fine cut, non-invasive, but an effective and daring surgery. I had exactly that and the outcome of this was extremely positive.

I am one of those people who gave their health to make money and now pays to regain their health. And I am happy I chose my country of origin and Gerard Filip as the surgeon who dealt with the most challenging part of my overall health while bringing it to a light. Of hope. Of no return to the worrying stage.

Please trust Ponderas Clinic. Do not let your critical self pick on irrelevant details. See that you have a clinic fully equipped to deal with the most treasurable part of you: your health.

I thank all the employees who dealt with my case: lab technicians, nurses, doctors. I had a very pleasant medical experience whilst dealing with the most unpleasant part of my health. And this all have to be the result of a good co-ordinator whom I never met or known. Congratulations to the leading team of this Ponderas Regina Maria clinic.

I will write about Dr. Dana Nedelcu from Imagistics now. This is a real saint. She understand and shares the feelings of patients, recognizing their concerns and fears about diagnostic procedures and results. This was my case.

Dr Nedelcu provided me with reassurance during potentially stressful imaging procedures. In my case she displayed patience and empathy that reduced my anxiety.

A good radiologist is a miracle for patients and the surgeons they guide. This Doctor surpasses the expectations of all of us. She would be a gem to any country's health system. Yet she chose to work for you, for us, her patients at Ponderas.

Dedication is a small word applied to Dr. Dana Nedelcu. While I type this review I am thinking of all the positive words I may use ... and realize they all fall short of decribiing her. I really, really hope you, the patient after me will benefit from the knowledge of this doctor, the most beautiful soul in the Ponderas medical team I met.

Her ability to blend technical skills with empathy and communication sets Dr. Dana Nedelcu apart and ensures that patients feel understood, respected, and well-cared for throughout their diagnostic journey.

I promise myself to always come back to Ponderas if needs arise. To you, the patient after me reading this review: please give yourself the chance to be positive and be thankful you have this clinic.

Site-ul este absolut oribil. Incalcit si plin de bug-uri. Nu se poate lua legatura direct cu departamentul de IT, si cand, cu greu reusesti sa iei legatura cu cineva, gradul de incompetenta si de nepregatire al angajatilor "specializati" pe partea de IT este incredibil! Nu am vazut in viata mea un serviciu atat de slab calitativ si atata indolenta din partea serviciului de suport.

Cea mai proasta experienta. Nu numai ca nu au raspuns, trimit și informație ca au rezolvat

O companie de cota ZERO! Comunicare si suport ZERO!
La "marea" retea de sanatate Regina Maria trebuie sa ii tragi de maneca pentru toate problemele administrative care, in mod normal, sunt in sarcina lor!
Ca sa iti reinnoiesti abonamentul ori ca sa indrepti erori de facturare (cauzate de ei!) trebuie sa dai o mie de telefoane, sa contactezi o mie de persoane in scris (mesaje la care oricum nu iti raspunde nimeni, ca si in cazul apelurilor telefonice!),
ca apoi, intr-un final, dupa saptamani intregi, sa primesti un raspuns abia dupa ce completezi formularul de pe site, raspuns complet irelevant, care nu rezolva nimic faptic! Intre timp, esti bombardat cu mesaje pe toate canalele pe care le au disponibile,
in care te indeamna sa achiti aceeasi factura gresita, pe care tot tu, om vigilent si responsabil, le-ai sesizat-o, dar pe care ei, pentru ca sunt mult prea ocupati sa taie frunze la caini, nu-i asa, tot nu au rezolvat-o!
Ca sa comunici si sa colaborezi cu RM, iti trebuie nervi de otel! Nimeni nu isi asuma absolut nicio responsabilitate, nu exista o persoana de contact careia sa ii adresezi intrebari referitoare la diverse spete, culmea, tot de ei cauzate!
Singura speranta este sa se faca AI-urile mai destepte cat mai repede, care sa-i inlocuiasca pe toti habarnistii si indolentii care isi primesc salariile degeaba, inclusiv cei din conducere, care nu sunt in stare sau nu ii intereseaza sa stie ce se intampla sub nasul lor!

Even with a subscription, some medical tests are very expensive. When I tried to make only two tests presented on their site as possible to be reimbursed by the health insurance system (on a basis of a referral from a specialist doctor), I was told it was not doable.
Moreover, many of their doctors with high rates (over 9.5/10, probably not real) are not professional.