Renew Electronics Avis 

Absolutely appalling company . I purchased 4 dell chromebooks for my grandchildren. The condition of 2 of them was extremely bad. They didn't turn on or off , they were permanently on. The casing around them were engraved with symbols from a sharp object. The casing around the keyboard was not fixed in place because they were bent and buckled. One of them had 3 cracks on the screen.
After numerous emails I was eventually given the return address. I requested a refund for both faulty chromebooks but heard nothing. I have just received 2 chromebooks through the post. I was not notified in any way that they were ignoring my refund request and sending replacements. This has been going on since the beginning of July 2024.
Customer service zero and I had to pay to return the faulty chromebooks to them.
I will never purchase anything from this company again or wowcher. It has been an utter nightmare.

had a refurbished laptop when arrived the charger plug did not work properly so returned it contacted them twice and have not heard a thing communication is not very good

The iPad arrived quickly and was in good condition, the only downside is we cannot add very many apps as the ISO isn’t compatible and you can’t update it.

I purchased a MacBook through the Wowcher platform and paid £12.99 for express delivery, as I urgently needed it for work. When the item wasn’t delivered on the expected date, I contacted their support team for an update. They informed me that the item was out of stock and might take another week to arrive, but they couldn’t provide any guarantees.

Naturally, I requested a full refund. It has now been two weeks since my request, and despite sending numerous follow-up messages, I have yet to receive my refund.

I strongly advise against using this company. It has been a complete waste of time and money.

I bought a chronebook spin on a Wowcher with this company. The only downside was I paid Express Delivery at £12.99 and it took 2 and half weeks to arrive with no refund for the additional postage cost.

Other than that, the chromebook is good condition, signs of use as would be expected from a refurbished item, but working perfectly well.

Well packed in an inflated bubble wrap within a secured box. Charger included.

Set it all up and used it a few days and all is good. I've recommended to several friends.

Fantastic deal and speedy delivery. Product is perfect! Would recommend!

After a 1 star review I was contacted by Renew Electonics with a link to provide the type of help I require and an offer of a partial refund. Still early days but there is now hope at the end of the tunnel. The original review stated 'No instructions, no details for help or assistance so I can't even attempt to use the device until I get someone with computer knowledge to set the thing up'. Nice to see they do care about the customer.

Arrived quickly and was as described

Delivery was earlier than expected which was a bonus. Packaged nicely, if a little flimsily given the cost of the contents. Maybe an extra layer of protection would help?
I did have a slight problem with start up, however it was a problem of my making. I emailed the company but never received any communication back, which wzs rather disappointing. Got the problem sorted myself and one happy granddaughter. Thanks

Always listing products that aren’t in stock 🤦🏻‍♂️

I ordered a refurbed MacBook and after it hadn’t been delivered or even dispatched I reached out to be told we are waiting for some to come in.

How do you list products on sites that aren’t in stock, take payments for them and then tell them 7 days for a refund 😅

Utterly appalling company. I bought a “refurbished” MacBook Air which arrived needing a password, which meant I could not use it and had to return it at my own expense. I then cancelled the order but they have posted another one back to me. Customer service is a waste of time and I very doubt that I will receive a refund. Do not buy from this company.

I purchased an Apple Watch through Wowcher which arrived in the allotted time. However on arrival the watch was scratched and damaged. It didn’t turn on and wouldn’t charge. I informed Renew Electronics I didn’t want another watch (this was a birthday present which was ruined). I returned this product to them 4 weeks ago and they still haven’t refunded me. Pretending to raise replacements even when emails specifically say no refund only. I’ve chased them again and they they said 7 days this was 12 days ago, when they continue to add 24/48 hours (which I know the refund still won’t be made). Please don’t use this company, you’ll receive faulty goods and very unlikely to get your money back. I am now taking legal action against them in order to get my money back

Good product and quick delivery highly recommend.

This company deserves ZERO stars. Would NEVER recommend or buy from this company again.

- damaged case edge hanging off, screen fading at bottom
okay second hand, but this was really poor

Speedy delivery and great value for money.

Great quality for such a low price my new laptop is exactly what I hoped it would be and more!

Fantastic customer service value for money. Great delivery times. Given the products are refurb. Good on you guys

So ordered from Wowcher, cancelled within 10 minutes. Was advised I couldn't cancel which is a breach of Consumer Rights legislation. Was then advised they didn't have the item so was then allowed to cancel, which is odd? Then within 30 minutes get a dispatch notification for the item that was cancelled and that they didn't have in stock. Now I have to wait for the item to arrive, refuse it, wait for them to get it back and then wait another 7 days for them to process and a further 5 days after that so all in all if I get my money back it'll have taken close to a month!!! AVOID

Efficient service and excellent product but oh how an “ole git” would have loved a manual
PS no grandchildren