Renew Electronics Avis 

Currently chasing refunds with multiple emails still no progress. Bought products through Wowcher and was delivered a broken laptop. I've been trying to get a refund after sending products back since end of July. Still no refund.

I wish I read the reviews before ordering from this scam company. They sent me a completely damaged laptop which was a health hazard with sharp edges and definitely not suitable for my daughter. They confirmed if I return it at my cost they will refund me. I returned ir incurring £16 of charges to do so and they send me a replacement! The replacement is more damaged than the original and even more dangerous! I have tried to tell them that they need to pay my postage for return as I never requested the replacement but they have refused! I am now in a dispute with wowvher where you just can’t speak to a human. If they don’t resolve it I will take it to court. It’s a literal scam and I have no idea why Wowcher sell them as I am absolutely never using Wowcher again

I’ve only given it a 1 star because there isn’t a zero
Absolute crap
Bought a Chromebook from them
Within a week the screen was bleeding and the on off button kept sticking in
Returned it to them for repair or replacement only to receive it back with nothing being done to it
To crown it all it will not connect to the internet now and I have documents on it
Avoid at all cost

Arrived on time today acer 360 chromebook. Looking at the previous reviews I got a bit worried. But it came with an international plug. UK plug. Power bank connection. All features working fine. Looks tiptop so far. Thankyou renew and it was 55 quid

Horrific. Sent a watch that claimed in the advert to be GPS + Cellular. When confronted they told me that's just the headline of the advert. Stay as far as away as possible.

I purchased a refurbished Dell Chromebook paying for next day delivery. It didn't arrive until over a week later. It was packaged well and looked in good condition but when I tried to charge and turn it on, it was completely dead. I reached out to renew to let them know it had arrived late and wasn't working to request a refund for both the next day delivery and the Chromebook itself. Renew responded they would refund me £3 (I paid £10) for the next day delivery and didn't come back on the point at all that it wasn't working.

When I did push the point it was broken, they offered to fix it if I paid to send it back. I didn't agree as it was already meant to refurbished and asked again for a refund.

Company confirmed I would need to pay to return and they would need to review the product before agreeing a refund with me then they may refund my return fee. (They still haven't refunded either postage fee).

Company do respond but I think they are purposely vague in their answers and non committal. There is no phone number to call so you are relying on their email answers which again are quite frustrating as they don't really care. I purchased the item from renew electronics and was asked to return it to Ultimo electronics which seemed odd to me.

I had paid through Klarna so I raised a dispute and managed to get my money back after about 3 or 4 weeks of chasing but have no doubt I wouldn't have gotten anything back if I'd paid direct. Will def pay a bit more next time to avoid the hassle.

Do not use this company. They have negative reviews for a reason. I hope this review can save someone else from the frustration Renew electronics has caused and save someone being scammed.
This company is a complete scam. How a company like this can still be operating in this day and age is beyond belief. Also Wowcher should be ashamed of them selves to call this company a trusted third party merchant. Both companies should be removed from doing any business .Shameful. I return the Apple Watch ordered from this company via Wowcher . The battery health showing critical and a large scratch across the face. I returned the watch immediately. They gave great customer support to help me disconnect the watch from my iCloud. Then the customer service stopped . They have refused so far to give a refund . I am now raising a dispute with them through my bank as I have all the evidence with The Royal mail tracking and email from this company. Please save your money do not make the same mistake I and so many people have by using this scammer.

excellent bought the £49 chromebook through wowcher it’s great battery has lasted all day too. come in 2 days with £12 shipping

Absolute scam of a site.
Customer service is useless.
Waste of money DO NOT BUY FROM THEM.
Advertised a product on Wowcher as something completely different than what they sent. When I questioned them, they said I ordered the older model (G6) and I could send it back to get the one I originally thought I was getting (G8). I have the G8 and it's STILL not what they advertised.
Not only that but the product is in awful condition. I understand they're refurbished but they're so dirty and gross.

THIS IS FRAUDULENT COMPANY BOUGHT A LAPTOP FROM THEM THROUGH WOWCHER THEY SENT ME SCRAPS WITHOUT SCREWS REQUESTED IT BE REPLACED THEY DEMANDED I SEND IT BACK AT MY COST THEN I REQUESTED REFUND THEY ALSO WANT ME TO SEND IT BACK AT MY COST THATS PATHETIC DONT MESS WITH THIS FRAUDULENT COMPANY

Would rate 0 stars if I could. Watch arrived in an awful condition so I sent it back within 24 hours. Almost 4 weeks later they keep passing the buck between Wowcher and renew electronics. Clearly based off these reviews, they are running a scam operation so I urge people not to buy from them. I have issued a chargeback through my bank (as luckily I paid on credit card!) and will be reporting to Trading Standards too.

Please don’t ever buy from this company they are scammers they sold me a Apple Watch 150 pound and it lasted 3 months with low battery and then died , they say it’s not water proof even though pictures of swimmer on advert and a tick with you can swim with it
ITS A APPLE WATCH NO refund IM GOING THROUGH BANK

Wouldn’t even give a 1 star.This company send out faulty goods.I bought Apple Watch for my grandaughter for Christmas.The battery lasted about 10 minutes.Still waiting for refund.Cant believe Wowcher even entertain this company.Do not buy from them

Dreadful service

Apple Watch faulty, battery useless from the day received. Very scratched not condition described on Wowcher. Returned over 4 weeks ago and still waiting for my refund

AVOID!!!!!! this company are scammers.
I ordered a chrome book and it turned up with blotches on the screen and when I sent back I’ve had nothing about a refund or even a confirmation of them receiving the defective item. I sent it tracked 48 and I know they had it back just over a month ago now. On the chat on whattsapp it’s like I’m talking to a robot who asks the same question over and over for the order number ect and it repeats itself over and over even though I provided the numbers ect and then they ignor you. So far I’ve lost the money for the item and an extra £10 for the tracked delivery. Stay away from the company and Wowcher I would say as Wowcher have done nothing about the issues I’ve had with there trusted third party merchants. Absolute con artist they are. If you wanna get what you pay for or have a purchase were your protected then renew electronics and Wowcher are definitely places to avoid 100%

Dreadful company. I brought an Apple Watch and paid for speedy delivery which took 3 weeks to arrive. No charger with it and returned. Still no refund after 8 weeks. The worst thing is the lies the company tell saying they have refunded me when they haven’t. Please avoid as they just rip people off

Chromebook as described and in good condition and working order. Quickly delivered. Would use this company again.

I have been trying for almost two months to get a refund for my device that was returned before Christmas. I have reset the device, unpaired it and they have received the device but still no refund??? Bought through WOWCHER was so disappointed with service I mistook a fb group 'wowcher complaints' and was almost scammed out of £230.00 ( almost x2 the cost of device) as they claimed that they were processing my refund and offering compensation. I have reported this to my bank and had to cancel my cards... both yourself and Wowcher se

Sent wrong colour of apple watch - sent silver instead of gold - returned watch and offered me a different colour (blue) - asked for refund - told me i was outwith the 30 days for a refund (baring in mind they sent me the wrong item and i spent weeks emailing them back and forth) - i also had to cover the postage/insurance to return the item back to them. I agreed to them sending me an apple 7 series gold watch (i had ordered a 6) - got the 7 and its all scratched around the sides not the grade quality i had agreed on originally. I have just went online and they are selling the 7 at £50 cheaper than what i originally paid. You will get nowhere with this company on trying to get a cash refund - they take no responsibility for sending the wrong colour! I've gave up arguing with them on trying to get my money back - i am stuck with a scratched series 7 apple watch that they were selling for £50 less than what i originally paid!

Ordered what was meant to be a refurbed Apple Watch via wowcher. My fault I should have done my due dilligence before ordering about who it would actually come from, but my first time with wowcher.

Neither wowcher or renew would allow me to cancel and get a refund, both just pointed me at the other party.

Watch did arrive and I seem to have a better experience than others in that it does work. There was no visible indication that there had been any refurbishment work done. The watch screen was dirty and some scratches. A good polish improved things. The battery wasn’t replaced as part of the “refurb” either and works enough for now but not sure how long it’s going to last.

Plenty of lessons learned for me but won’t use wowcher or this company again.