Richer Sounds - Bournemouth Avis 

Good atmosphere and the staff were all helpful and this is what shopping used to be like and should still be like. A personal service and I didn’t feel rushed unlike many other stores.
The delivery service was very good and all in all a great shopping experience.

It was very easy to find the item I wanted on the website and then to place the order. I arranged for collection from my local store. The item was delivered there by DPD and so I could track the delivery progress. I had delivery notification from DPD which was followed up immediately by a phone call and email from the local store. Very good customer service all round.

Panasonic TV purchased from Richer Sounds in Bournemouth developed a fault which we were told could not be satisfactorily repaired. Although the TV was over a year old they have given me a full refund to purchase a new TV. The staff at the Bournemouth branch were extremely helpful. I would certainly recommend this company for their customer and after sales service.

Having been contacted by Richer Sounds today the issue I had was addressed and a small compensation was awarded to me in regards to setting up my new you view box.
I was not expecting to hear from them after I sent a review comment but was impressed by the service.

Well I believe that the Experience was a total success due to many factors i.e. I "applied" myself to the "task-in-hand" cos it became increasingly apparent en route that I did actually Want what I was seeing, rather than the thing that had brought me through the door initially. This attitude "meeting" quality advice from someone who really Did know what they were talking about, not least of all due to, it transpired, direct personal experience is a Winner. I'm a happy Boy.

I'm a frequent buyer from Richer sounds and I have compared the price with other sellers and no doubt Richer sounds prices are competitive and they have excellent customer service and team. Will buy again from them and highly recommend.

Very informative staff.first class service, would definitely shop again.

Personal service - you can talk to someone on the phone, not an online chat. Always helpful and keen to offer the best price they can

Great service and very knowledgeable about the product I was after will definitely buy from here again

The engineer arrived on time and completed the repair efficiently
Thank you

Staff were incredibly helpful over the phone and in the shop at Boscombe

Great service when I visited their shop in Boscombe, Bournemouth. They advised slightly different set up to what I was thinking. Sure its a good decision. Checked it out at home an then ordered from them on-line. Delivery service was excellent, just 3 days later on standard delivery, LG make excellent TV's :-)
Oh, Price was best I could find aswell.

After receiving such bad customer service from a big retailer (the one with the sometimes good Christmas ads) when our new TV broke after 6 days, I took my business elsewhere - to Richer Sounds.

As I've experienced on every occasion in the past, the staff at Richer Sounds were friendly, cheerful and couldn't have been more helpful. They didn't make me feel they were just after the sale, which the other retailer failed on.

Very good service ,backup help is excellent .Dan lives not far away from me and is very helpful when I need advice .have been trading with you for many years thank you all for your help and membership

When someone says that's a great product you're picking up when collecting it, it just feels nice. That's what you get from these lovely people.

I found the team at the Boscombe branch to be very knowledgeable as well being approachable.
They were able to let me listen to various speakers so I could make the best choice.
I ended up with a perfect solution and a pair of excellent speakers of not only high quality but also good value for money.

Customer service by Lewis was excellent! Really helped with my problem I had , couldn’t be more helpful

Great experience with knowledgeable staff and quality products. Really happy with the purchase!

Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase.
After being quoted 3-5 days delivery I was surprised to receive it the next day. The Denon box is spot on and exceeds my expectations, good
price too!
Friendly, professional service - highly recommended.

Good advice received which helped us to decide which tv to purchase. Lovely friendly informative staff