Trying to find the right TV for your needs can be tricky and after testing a couple we found precisely what we needed. Aaron and Jonathan were both gems in helping us and we’ll be forever gratefu... Voir plus
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Lisez les avis des autres
My experience was fantastic ordered my items online and picked them up from cardiff store very pleased with my new amp & turntable staff are great very knowledgeable big thank you see you soon 👌
L'entreprise a répondu
I'm from Toronto Canada I saw welsh customer's had high praise for the staff at the Cardiff Wales location. I had placed an order for an Roberts IStream 3L internet radio. Micheal the store manager ca... Voir plus
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Customer service is excellent. My elderly mum is severely deaf and he immediately turned and spoke to her face so she could read his lips. Extremely knowledgeable about the products and his advice was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
106 Cowbridge Road East, CF11 9DX, Cardiff, Royaume-Uni
- 0333 900 0029
5,0
Excellent
3 k avis
Demande des avis aux clients
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Diolch o galon/Thank you Richer Sounds…
Diolch o galon Richer Sounds Caerdydd/Thank you so much Richer Sounds Cardiff. Once again I have received excellent sales and after sales service from both Aaron and Michael the store manager. The new kit I have bought didn't work well with my existing equipment and they have clearly relished the challenge of making things right. I simply cannot fault the service I have received. I will be back to buy more from you! Phil
5 septembre 2026
Avis spontané
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Great service and advice
Great service and advice.
Purchase av receiver and OLED TV both were a great deal.
25 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Ordered over the phone member of staff…
Ordered over the phone member of staff very helpful . Good old fashion customer service.
21 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Helpful assistants everything done over…
Helpful assistants everything done over the telephone and delivered on time. Everything was perfect.
21 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
very helpful and fantastic service
17 août 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and helpful staff
Friendly and helpful staff. Able to sort out all my problems for me.
Used Richer sounds for years, always a good service
10 août 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Replacement stylus part
Enquired about a replacement part for my turntable. had it available in store. Very competitive price.
Knowledgable and helpful staff.
14 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellen service
Staff accepted what I wanted and didn't push to upsell. Very helpful and I am totally satisfied with the product
13 août 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Helpful in showing options for now and…
Helpful in showing options for now and future so that I can build on a core system.
13 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Invoice
I telephoned the Cardiff branch about a blue ray player I purchased in 2019 the guy was very helpful in sending me the invoice
12 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very efficient service!
7 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, great to read you were happy with our service.
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable and really helped me decide what tv to go for,even when I had a problem it was dealt with in extremely fast manner ,easy five stars from me,would definitely use this cardiff branch again.
9 août 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
Had a problem with 1st amplifier
Had a problem with 1st amplifier, rang customer service who sorted and transferred to my local store. Steve in cardiff store recommend a different amp for a slightly higher price. Have used it for a week very happy with amplifier and service.
8 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Great store that makes me spend my money 😎
Great store, excellent service online or in store. Professional knowledgeable staff and quality products. Not to forgetting to mention the competitive pricing. Well happy with my most recent online purchase the Audio Pro c20 w. My living room has never experienced such a quality sound swirling around it. FAB!
7 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, great to read you were happy with our service.
Excellent after sales service
Purchased turntable recently and received unbiased and genuinely helpful advice prior to and after the sale. After sales service (particularly Aaron) was excellent. Everyone likes to 'shop around' on the internet at home but speaking to actual people who know their business and genuinely want to help you is a breath of fresh air. Would thoroughly recommend this store for any HiFi needs.
6 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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