Trying to find the right TV for your needs can be tricky and after testing a couple we found precisely what we needed. Aaron and Jonathan were both gems in helping us and we’ll be forever gratefu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience was fantastic ordered my items online and picked them up from cardiff store very pleased with my new amp & turntable staff are great very knowledgeable big thank you see you soon 👌
L'entreprise a répondu
I'm from Toronto Canada I saw welsh customer's had high praise for the staff at the Cardiff Wales location. I had placed an order for an Roberts IStream 3L internet radio. Micheal the store manager ca... Voir plus
L'entreprise a répondu
Customer service is excellent. My elderly mum is severely deaf and he immediately turned and spoke to her face so she could read his lips. Extremely knowledgeable about the products and his advice was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
106 Cowbridge Road East, CF11 9DX, Cardiff, Royaume-Uni
- 0333 900 0029
5,0
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always great customer service
Always great customer service. Real shops, real people, real experts.
19 mai 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I had outstanding service by Mike at…
I had outstanding service by Mike at the Cardiff branch.
Great advice choosing a new turntable and speakers.
Over the last 30 years I have purchased items from Richersounds and will continue.
The only let down was from DPD who dumped my order to the side of my home in the rain, they didn’t even use my safe place which was two orange lid wheelie bins which were dry and empty,the driver didn’t even knock my door.
I have made a complaint to DPD and contacted Mike to tell him what happened.Mike is investigating the matter and is keeping me updated on a matter which I have assured him is not his fault but the courier’s.
I will continue to use Richersounds for any other purchases.
18 septembre 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have purchased items over the years…
I have purchased items over the years and have always dealt with Andy
I am having a house built and have no idea about speakers
I called the shop last week
the knowledge Andy has is incredible and he has the most professional manner about him
He nothing other than an assist to your business
thanks again andy x
If you need anything speak to man with the knowledge he's been there for years
ask for andy in the cardiff store x
16 septembre 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Help over the phone
17 septembre 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
From initially speaking to customer…
From initially speaking to customer service then Dan at Cardiff branch all went very smoothly.
As ever great service great product.
Always recommend.
16 septembre 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent price as always
Excellent price as always. 6 year warranty. Good communication and free delivery. Everything that we all hope for. Thank you.
15 septembre 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Mike the manager in Cardiff is very…
Mike the manager in Cardiff is very good technically and explains and advises very well. Delivery also good
12 septembre 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Easily the best!
Whenever I need ANY A/V products, RicherSounds always has the best prices and service.
New TV? RicherSounds!
New AVR? RicherSounds!!
New Speakers? RicherSounds!!!
The best.
9 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly and attentive staff
Friendly and attentive staff. I was allowed to test audio equipment with ease. Great customer service and terms/policies.
A fantastic place to buy products you love. You can buy with great assurance and confidence. Thank you Richer Sounds - Cardiff.
9 septembre 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant value and friendly service as…
Brilliant value and friendly service as usual. Would recommend :)
9 septembre 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Customer Satisfaction Guarantee!!
I'm from Toronto Canada I saw welsh customer's had high praise for the staff at the Cardiff Wales location. I had placed an order for an Roberts IStream 3L internet radio. Micheal the store manager came thru delivering this fine product that's hard to get in person, to where I was staying in Creigiau for 7 days before returning to Toronto. My heartfelt thanks to him and his staff on their efforts in making this Canadian a very happy customer . Cheers!!
5 septembre 2026
Avis spontané
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Very good service
Very good service useful staff good prices and price macth fast delivery
5 septembre 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Usual excellent service from Richer…
Usual excellent service from Richer Sounds. Helpful advice and prompt delivery of my new TV.
17 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Yes We were made welcome as soon as we…
We were made welcome as soon as we walked into the shop in Cardiff and the gentleman who served us named Andy seeing I was on crutches immediately got me a chair.We said what we were looking for and Andy advised us to get the Argon TT Mk2 turntable which we did, it was delivered the next day as we were told and we are very happy with our purchase.
2 septembre 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Andie was great at the Cardiff store.
Andie was great at the Cardiff store.
Found what I needed in a very quick time.
All equipment very good.
And the price was good.
1 septembre 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
extremely helpful member of staff…
Full attention of the member of staff involved in dealing with my problem. My concerns allayed by his clear explanation of all the technicalities involved.
The equipment arrived very promptly.
28 août 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.