Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Contacted the Exeter store re purchase of LG TV. Wanted to buy now to take advantage of the sale price but arrange delivery in a few weeks. Not a problem. Great customer service.
Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Voir plus
L'entreprise a répondu
The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
89-91 Sidwell Street, EX4 6PH, Exeter, Royaume-Uni
- 0333 900 0061
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve been a customer for many years and…
I’ve been a customer for many years and have full confidence I will always receive professional advice.
1 février 2026
Réponse de Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
fantastic service very knowledgeable of…
fantastic service very knowledgeable of there products.staff are very approachable to ask for details about a product and for help to order what you want.
2 février 2026
Réponse de Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Had demo in the Exeter shop and…
Had demo in the Exeter shop and received good service. Bought some speakers and an amp. Mark advised me and was excellent. Would definitely recommend.
20 janvier 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review!
Nice calm setting
Nice calm setting, friendly staff, no sales pressure, features of model clearly explained, a cheaper model was suggested if I wanted the same sound but with fewer options. Came away pleased with my purchase.
31 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from people that know…
Great service from people that know what their talking about. Would'nt buy anywhere else. Thsnk you.
14 décembre 2025
Réponse de Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Went to the shop got help from…
Went to the shop got help from assistant i think he was the manager,he was a great help and very informative,took time to answer any questions we had and alround great service.
31 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them
31 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant customer service
The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.
31 janvier 2026
Réponse de Richer Sounds - Exeter
Thank you for your wonderful feedback
An Excellent customer service
An Excellent customer service. No problems with anything from a phone call to sorting out problem. Will definitely recommend.
29 janvier 2026
Réponse de Richer Sounds - Exeter
Thank you for your wonderful feedback
Easy to deal with and great value
30 janvier 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Best store for anything audio/visual
Helpful, professional and overall a great service
29 janvier 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Contacted via telephone. Order placed, completed via email / online. Goods arrived two days later. Can't fault that.
29 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful staff, plenty of choice
Such helpful, knowledgeable staff, patiently went through all the options and went out of their way to make sure I had the best option for me.
Headphones have been a great success, good sound quality, easy to use, comfortable to wear
26 janvier 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Top Service
Helpful staff, quick and efficient. Product in stock, delivered next day. Top level and pain free service to all at Richer Sounds plus their e-fulfilment team.
28 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Good staff friendly and knowledgeable
28 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly, professional service
Quick to recognise what I needed and very helpful in guiding me through all the issues.
Setting up was also very customer friendly. I am delighted with the new system.
The whole experience was excellent - would recommend highly.
27 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant no nonsense service from…
Brilliant no nonsense service from Steve. Great advice, deals, delivery and efficient buying process. No complaints at all.
22 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer Sounds staff were five star …
Richer Sounds staff were five star Delivery staff three star.
21 janvier 2026
Réponse de Richer Sounds - Exeter
Thanks for the feedback although I was of course sorry to read the delivery experience was below par and will of course review with the 3rd party courier we use. If you would like to discuss anything that happened further do get in touch via the below..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Totally understand what I needed and…
Totally understand what I needed and excellent customer service.
26 janvier 2026
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