My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... Voir plus
L'entreprise a répondu
On entering the shop, I was instantly greeted by friendly staff, they were knowledgeable and helpful. They offered products to suit my needs. The unit I purchased is excellent. Perfect for my system.... Voir plus
L'entreprise a répondu
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Voir plus
L'entreprise a répondu
Very good as usual. Not sure who courier was used but the driver threw all of the packets/boxes around the van when trying to dig out the speakers. Did not seem to be bothered when I asked if he was n... Voir plus
L'entreprise a répondu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
114 Oxford Road, RG1 7NE, Reading, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve made several purchases from Richer Sounds in Reading and to be honest, I don’t bother looking anywhere else now. The staff, from the manager down and extremely knowledgeable, very helpful and friendly. When I leave the store I know I’m leaving with a quality product that is right for me and within my budget.
Such easy and helpful staff. The gentleman that helped me went through both amps I asked about despite only selling one of them. I bought an amp and it’s wonderful
I rang the shop to check the item was in stock, told them i'd be there in 15 minutes, arrived and it was waiting to be placed in my car, deal done in 5 minutes, no hassle, this is how it should be done...5 Star.
Very helpful and informative staff (in my case Rory) And even the the product i required wasn't in stock they had delivered in store (at my requst) and ready for collection the next day. Price of items were as good and or better as anywhere else

Réponse de Richer Sounds - Reading
I went to Richer Sounds undecided on how I was going to approach a short-term stand-mounted tv setup before mounting on the wall. The person I spoke with was very knowledgeable and came up with an option to use a third-party TV stand (as the OEM stand didn’t meet my needs). Brilliant approach and meant I bought the TV I wanted. Really value the expertise and sensible ideas provided.

Réponse de Richer Sounds - Reading
The friendly and honest approach to the whole experience. Steve was as enthusiastic and interested in our comparison pf the projectors as I was. He was also very knowledgeable about the subject

Réponse de Richer Sounds - Reading
Really helpful and knowledgeable staff and very competitive prices.

Réponse de Richer Sounds - Reading

Réponse de Richer Sounds - Reading
Superb service!
Ordered a dvd player at approx 13.00 on a Sunday afternoon, to be delivered to the store, hopefully by Tues pm.
Phone call from the shop 09.05 Monday morning, delivered, ready for collection.
Very happy

Réponse de Richer Sounds - Reading
Great, informative customer service, gave good advice and not overbearing. Bought a nice TV

Réponse de Richer Sounds - Reading
Easy order online, great range and prices, delivered on time, perfect packaging. Product as expected.

Réponse de Richer Sounds - Reading
Great staff knowledge with the queries i had, will return and buy

Réponse de Richer Sounds - Reading
Steve and the team helped me with a repair in a most professional manner.

Réponse de Richer Sounds - Reading
Friendly and helpful service when buying Optoma projectors from them.
Quick delivery.
Very pleased!
Unbelievable knowledge and great customer service makes this the place to go for HiFi and TV. Can’t thank them enough for making my purchases so enjoyable and beating prices from elsewhere.

Réponse de Richer Sounds - Reading
A really friendly and helpful staff member went above what you usually expect.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.