Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Voir plus
L'entreprise a répondu
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... Voir plus
L'entreprise a répondu
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
3 - 4 Hankey Place, SE1 4BB, London, Royaume-Uni
- 0333 900 0065
4,9
Excellent
21 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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I knew what I wanted
I knew what I wanted, so didn’t go to the local shop, but bought on-line. Paid to have item delivered on the Monday ( from Friday), but was left by front door on the Saturday.
This was fine, but if we were away for the weekend it may have been taken.
24 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your wonderful feedback
Réponse de Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Websales
Thank you for your 5 star review!
Réponse de Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Hard to fault
Hard to fault - competitive prices and very efficient service. Happy to recommend.
22 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
LPs are back!
Excellent so far! Easy buying process, prompt delivery. Looks great. It’s a birthday present for a 14 year old girl who wants to build a Taylor Swift album set. Nice to see that vinyls are attractive to teenagers, looking and feeling rather than streaming. I wish I’d kept my LPs!
23 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Websales
Thank you for your 5 star review!
first class service, brilliant value, WONDERFUL people
Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've shopped with them for 35 years and wouldn't consider anyone else. For value for money, customer care and quality they are simply the elite.
23 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Great price, delivered promptly and reliably
Bought some accessories for my system. Great price on Richer Sounds website. Arrived quickly and on time and in perfect condition. Remain a firm fan of Richer Sounds
23 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your wonderful feedback
Sometimes 5 stars is not enough?
Did lots of research to find the right TV from the right company, at the right price. Richer sounds were the best price... dug further to find a company that lives by its ethics, looks after it's staff and provides a great service to it's customers. Sometimes 5 stars is not enough? Well done Richer sounds 👍
23 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Websales
Great to hear you are happy with the TV of course and thanks for the kind words about the service which really helps!
The Customer Experience team
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
We are absolutely delighted with the…
We are absolutely delighted with the service we received from Richer Sounds when recently upgrading our TV. Their prices are excellent and difficult to beat, someone is always ready on the phone to answer any queries, ordering online was simple, delivery was quick and carried out in a very professional manner and the free 6 year extended warranty is exceptional. We would have no hesitation in recommending Richer Sounds to anybody.
We are also very happy with our new LG TV.
15 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Freesat arrived on time and in good…
Freesat arrived on time and in good condition. Richer Sounds as good as always!
22 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Highly Recommend
Great product , great price, fast delivery, great communication, highly recommend Richer Sounds
21 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Denon AVC-X3800H,
I ordered the Denon AVC-X3800H online after looking at the reviews. I just wanted a simple straightforward receiver to watch movies in the living room with a 5-1 setup. So I did not want to go over the top in paying for the extras that I would not use.
The setup was straight forward and I have just watched the Lord of the Rings Trilogy and was very pleased with the receiver. It so far has had more than enough power for the room and I am very pleased with the purchase.
22 juillet 2026
Réponse de Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant company and delivery company.
Brilliant communication with delivery expectations. Delivery itself was handled very well by BJS home delivery- very pleasant guys who attended.
Will be coming again to Richer Sounds next for my surround sound plans.
23 juillet 2026
Réponse de Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Shipped promptly
Shipped promptly and would have arrived very promptly if only the delivery company's driver hadn't gone to the wrong address!
9 juin 2026
Réponse de Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
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