RIGHTIO Avis 

Helpful and polite engineer

What a great company, good price & fantastic staff. The engineer that came round and serviced our boiler and also the staff on the phones are all professional and polite. I would rate them and recommend them to friends and family.

If I could rate this company zero I would. My Dad lives in Cardiff and rang this company aprox end of May or beginning of June 2026, because he needed a Gas Engineer to fix Gas boiler. The Gas Engineer they sent out was absolutely useless and didn't appear to know what he was doing. He didn't fix the boiler but still charged my Dad over £200 for his time. * I am so angry - Avoid at all costs!!! *

I'm very impressed by the service I received today 01.07.2026 from Righto.
Fast and very efficient.

Kept informed at each stage, along with a clear timetable made it excellent as a long-distance repair.

Excellent service fast and friendly

Very efficient plumber came to my dad's house. We were told upfront about costings. Kept informed if parts were needed. Cleaned away debris after finishing job. Would highly recommend.

Great communication, the job was completed promptly as promised, without issue.

Prompt service the guy that called was very friendly got the job done without too much fuss.

The enginer came on time and did the job in less than 10minutes. This is what could have being an embarrassment, he solved it perfectly. I am happy with their services

The service was excellent. So quick to respond and work was done very quickly and professionally.

Our engineer was very professional, courteous and friendly. Would definitely use again.

I would strongly advise people to be extremely careful before using Rightio.
We contacted them after finding their advert in a local village magazine. The advert used a local number and gave the impression of being a local plumbing service. In reality, the whole process felt much more like dealing with a call-centre-led national operation than a local tradesperson.
We had several relatively straightforward plumbing issues: a leak near a shower control, leaking pipes under two sinks, and a toilet cistern issue. Nothing that should have been complicated.
The plumber arrived, but very little actual work was carried out. A significant amount of time was spent walking around, sitting in the van, and making repeated phone calls to the office. This was particularly frustrating because the company charges by the hour, and once you move into the next hour, you are charged for the full hour.
After more than an hour, almost nothing had been done. The plumber said parts were needed, which was fine. I asked what parts, checked the likely trade cost myself, and found the parts would be around £210 at most. He actually had one of the required parts in the van, but said he still could not proceed until the office had agreed pricing.
This is where the alarm bells really started. The plumber could not simply get on with the work. Everything had to go through the office. I asked to speak to them because time was being wasted while we were being charged. They said they could not tell me the price there and then and would need to call me back.
When they eventually called back, they quoted over £760 for the repairs, including parts and labour. When I asked for the parts breakdown, they quoted £360 plus VAT for parts that I had already checked and knew were nowhere near that amount. After I challenged this, they came back with a reduced figure of around £550, which only confirmed my concern that the pricing was not transparent or reasonable.
In the end, I paid £199 just to get the plumber to leave, with the work still not completed.
My view is that this service is designed to take advantage of people who do not know what parts should cost, do not understand how long simple plumbing jobs should take, or feel pressured once someone is already in their home. Had my wife been dealing with this on her own, she may well have agreed to the inflated quote.
The plumber himself was polite enough, but the business model and pricing process felt completely wrong. Too much time was wasted, too little work was done, and the quoted cost was wildly out of line with the parts required.
I would not use Rightio again and would strongly recommend getting a clear fixed quote from a genuinely local independent plumber before agreeing to anything with this company.

Great service very knowledgeable guy who serviced both our gas fire and boiler.
Respected our property very knowledgeable would highly recommend rightio.

The Plumber who called was excellent. A local plumber to the area, he found the problem and repaired the leak within the hour. However, RIGHTIO plumbers I would not recommend as they overcharged me and have not intentions of repaying me. Their advert clearly states that there is a special rate for OAP's because I did not tell them, when I called, that I am an OAP they will not give me the discount. My argument is they did not ask me if I qualified for this discount, they said they don't like to ask the question as it could upset some people. So in their eyes people can get upset if they are saving money. Be very careful this company are VERY expensive my advice is don't use them.

If I could give this company a zero I would. Honestly, they are cowboys. They take a deposit before they've even visited your house to assess the problem. The 'assessment' costs circa £200 and if you decide not to use them because they quote an extortionate price for a small job they make it really difficult to get your deposit back. It's theft basically - they don't even tell you in the initial call that they're taking a deposit. They quote a ridiculous price for a small job and take money regardless of whether they carry out the work. Do not use this company, they are criminal. They symbolise everything that is wrong with the UK.

Excellent quick service our engineer Gully treated mum (90) with respect and dignity he was clean tidy and efficient and we was kept informed about cost would highly recommend

Prompt service, very professional and job was sorted without any delay or fuss. Great job!

Was flexible stall with discount .dignoised wrong thing to get fixed .bill was a disgusting price for 40 min visit,guy talked more then worked.never use righto again

Excellent value for money excellent quality excellent installation & attention to detair