RIGHTIO Avis 

On 3rd April 2026 I needed a plumber to unblock my kitchen sink. Contacted Rightio by phone. The male operative I spoke with was very friendly and professional. He organised a plumber to attend. Despite their policy on their website stating that if job not completed no payment would be due, I was asked to pay up front. I paid £177.60 over the phone. Plumber attended on 3/4/26. He was very professional and I helped him check outside rodding points but had to force the caps off these as the screws had rusted, breaking one of the caps. Run off from my sink is shallow and under the floor so unable to access it. Plumber did not have the correct long bendy metal thing but used one I had. Blockage could not be shifted. Plumber returned on 4/4/26 with 2 containers of chemical, which was then poured down the waste pipe in my kitchen. I paid a further £29.53 for this. I was told to leave the chemical for 24 hours which I did. The plumber marked the job as completed on his tablet as that allowed him to move to his next job. He advised that if that didn’t unblock the sink only other options were to break through our basement ceiling to get at the pipe under the kitchen floor, or to cut through a pipe outside our house to try to track back up the waste pipe to find the blockage. I didn’t want further damage so said no. The chemicals didn’t work and the blockage remained. I therefore phoned Rightio to ask for my money back as the problem had not been solved and as per their policy displayed on their website. The woman I spoke to one 10/4/26, their Senior Resolutions Agent (yes, I have her name) said she would need to speak to her manager, but she also raised a complaint on their system, job number 7331058. She confirmed this by email to me stating she was dealing with it and would get back to me. Since then I have emailed her several times and contacted the company directly but they have not had the courtesy to respond in any way. They have not updated me on my complaint, have not resolved the issue, and have not returned the money I have paid them, despite their stated policy. Very bad customer service. I do not recommend this company.

Fast efficient service - a bit pricey but worth it to get a good job done quickly.

Po, articulate young man , who know's his job. Explain what happened in layman's terms , without being condescending.

Excellent, got plumber out very quickly, great communication. Good repair completed and guaranteed.

Prompt and efficient service with the work guaranteed for a year.

Overpriced service. Problem was identified during first visit and a part had to be replaced. Came back next day to fit part. Charged a fortune for time/labour. Will look elsewhere next time.

Excellent service highly recommended!

Honest pricing. Professional Engineer, explained everything to me. Punctual and professional

This company charge an extraordinary fee just to call out. They are slow to provide a quote - despite the call out fee - and are more interested in selling a plan that ties you in with them. Awful waste of time and money.

the engineer arrived on time, supper friendly and did a briliant job

Very efficient booking the job in, good availability so didn’t have to wait long for the plumber. The chap was friendly, knowledgable and conscientious. A good standard of work and another job done. Thank you.

Excellent from making the appointment to the very end. Prompt call service, quick appt availability and all costs, plans fully explained throughly.

The engineer was very helpful and efficient would recommend your company

PHONED THIS COMPANY FOR A PIPE LEAK, THEY CAME GIVE ME A PRICE, I PAID £1,000 DEPOSIT , THEY COME TO DO IT & SAID THEY COULD’NT DO IT AS FOUND ASBESTOS THEY WERE’NT REG TO REMOVE IT, SO GOUND ANOTHER COMPANY TO DO THE JOB , STILL FIGHTING TO GET MY £1,000 DEPOSIT BACK & STILL PHONING MY PARENT’S HARASSING THEM SAYING THEY STILL OWE ANOTHER £500…… FOR WORK THEY DID’NT EVEN CARRY OUT…..COWBOY’S STEAR CLEAR OF THIS COMPANY

After phone call describing problem, leaking toilet cistern I asked foe quote to change and replace cistern. Quoted £178.00 plumber came round after 1 1/2 hrs looked & said will go and get replacement. Rightio phoned me 1 1/2 hrs later saying it would now be £408.00. !!! I said no way Pedro cancel all. They said debt collectors will be in touch. I bought new cistern plus flexi pipe £ 37.00 all in. Took me 1 hour to fit. This firm is to be avoided.

The communication and booking procedure was clear and user friendly. Different options were available e.g. phone and email. Good time keeping and customer was kept up to date regarding arrival times. Plumber was professional and polite. He immediately identified the problem. Had a spare unit in his van and stopped the leaking systern. Everything was dealt with in a timely manner. An excellent service and would recommend this company.

Gas engineer dishonest and didn't service my boiler properly. I contacted the manufacturers of my boiler to enquire correct procedure which the engineer didn't do. He also lied. Stay clear of this company

The plumber himself was lovely but I didn’t realize this was a huge company as I called them via an ad in a local pamphlet. They also try to sell you boiler insurance which is most probably a scam. High price for what it is too.

Avoid this company if you can, in particular if you have elderly parents. Their business model seems to be to target elderly customers & exploit them. They took a £1K deposit off my 89 year old Dad a month ago and still haven’t refunded it despite me calling to cancel the order.

Great service from start to finish also learnt a few things as well which always helps booking nice an easy process great technicain who was super helpful and quickly and efficiently fixed the issue would highly recommend