Rotimatic Avis 

This machine is absolute trash, and the company behind it is even worse.

Mine broke, they approved a warranty replacement after so much of struggle to contact them, but it got stuck in customs as they didn't pay the duty, and then they completely ghosted me. No updates. No replies. No explanation. I emailed again and again, and they couldn't even be bothered to respond. They weren't trying to fix the problem. They were waiting for me to give up.

This isn't incompetent customer service. It's a disgusting way to treat customers. They drag things out, ignore you, and hope you eventually stop asking for what you're owed. I had to file a credit card dispute just to recover my money because they failed to deliver a working product or the replacement they promised.

The machine itself is frustratingly bad. It jams, makes inconsistent dough, demands constant cleaning, and barely saves any time. It's an overpriced piece of junk sold with promises it can't deliver.

Save yourself the frustration and stay as far away from this company as possible. They don't deserve your money, and they certainly don't deserve your trust. Buy a tawa instead. It'll outlast this machine and comes with better customer service, because at least it never ghosts you.

Worst product and customer service ever! My Rotimatic's dough catcher broke while the machine was running. I've been waiting **over 4 months** for a replacement part. They either don't respond for weeks or send the same generic reply saying they're experiencing high processing volumes and that the replacement will be dispatched "within a week" or "in two weeks." Four months later, there's still no replacement, no real update, and no accountability. I spent **over $1,000** on this machine, and it's been one issue after another. Save yourself the frustration and think twice before buying this product.

Defective machine, repeated support failures, returned product but still no refund

I purchased a Rotimatic Next on 17 December and received it on 20 March. Unfortunately, the machine was defective. During a support session, Rotimatic’s own team identified that a part was not working and told me they would contact me within 48 hours regarding the next steps. I received no follow-up.

I then contacted the company repeatedly through email and other available channels. Three separate support meetings were scheduled, and I joined each one on time, but nobody from their side attended.

After losing confidence in both the machine and the support process, I requested a return and full refund. Rotimatic/Zimplistic provided me with an official UPS return label, and I returned the machine using that label.

Despite returning the machine according to their instructions, I still have not received my refund or a clear written update confirming when it will be processed. The return process itself also encountered issues requiring UPS follow-up.

Because the matter remained unresolved despite extensive attempts to resolve it directly, I was eventually forced to initiate a formal payment dispute through my Belgian card provider. After reviewing my documents, the dispute process has now been taken forward with the merchant/bank.

This experience has consumed an unreasonable amount of my time. My dissatisfaction is not simply because a machine developed a fault—products can fail. The real problem is the repeated lack of reliable follow-up, missed scheduled meetings, poor communication, and the unresolved refund after I followed the company’s return process.

I will update this review if and when the company completes the refund.

I am extremely disappointed with my experience purchasing the new Rotimatic machine.

First, the machine took nearly five months to arrive. When it finally did, it was not functional right out of the box. I spent weeks working with customer support through multiple troubleshooting sessions, but they were unable to fix the problem.

After all the unsuccessful troubleshooting, I was offered either a replacement machine or a refund. I agreed to proceed with a replacement, provided that if the replacement also had issues, I would be considered for a refund. Since then, I have sent multiple follow-up emails. Although I was initially told that my case would be taken care of, it has now been **more than six weeks**, and I have received no meaningful update. My emails have gone unanswered, and I have neither received a replacement machine nor a refund.

What made this experience even more disappointing was that, during one of my interactions with customer support, a representative acknowledged my concerns and told me that they had been receiving many negative reviews about the new machine. The representative even suggested that I should request a refund instead. Hearing that from a member of the company's own support team significantly reduced my confidence in the product.

The lack of communication and follow-through has been incredibly frustrating. When you spend this much money on a premium appliance, you expect a quality product backed by reliable customer service. Unfortunately, my experience has been the exact opposite.

Based on my experience, I would strongly encourage anyone considering purchasing a Rotimatic to thoroughly research the product and the company's customer support before making a decision. The machine I received never worked, customer service was unable to resolve the issue despite multiple attempts, and after promising a replacement or refund, the company stopped responding. I cannot recommend this product based on my experience.

Placed an order for a part, was told it would be shipped in 2 weeks and now over 12 weeks down, I am still waiting for my parts.
Sent numerous emails to a non existent customer service, after 5 emails I got a reply for one email promising me the parts would arrive in another two weeks and now after 4 weeks I am still waiting. The machine sits on my kitchen counter taking up space for the last 3 months with no hope whatsoever.

I placed my order at the end of December after being promised a delivery date of 15th February. Unfortunately, the product was never delivered on the promised date.

After multiple follow-ups and receiving little to no response from customer support, I decided to cancel my order. Even the cancellation process took almost a month because of their unresponsive customer service.

To make matters worse, I was told my refund would be processed within 21 days. That never happened. I ended up sending more than 50 follow-up emails just to chase my own money, with almost no meaningful communication from the company.

Eventually, I was so frustrated by the complete lack of support that I had no option but to initiate a chargeback through my bank to recover my payment.

This has been one of the worst online shopping experiences I've ever had. Poor communication, broken promises, and an unacceptable refund process. Don't waste your hard-earned money. I strongly recommend avoiding Rotimatic.

This doe not deserve a single star. I place an order for parts, the ususal delivery time they say is 3-4 weeks in Australia. It's been 2 months and still have not received my parts yet, I have sent them so many email but they never respond. Full of crap. Now my Rotimatic is stitting there taking up space, doing nothing. I tried to sell it but without part, nobody wants to buy it. I have been telling my friends not to purchase it as the customer service is Shiiiiittt... Bloody rediculous.

it has been a pain since I received the machine. no customer support at all. Reconnect it to internet is not working and their chat if the worst I have seen in my life. I don't know if I can make rotis without using oil, or the regular blocking of flour tunnel, and then many other issues. it's a toy machine built by a high schooler, it's not high quality and no customer support.

This company is a scam. The quality sucks, the product frequently breaks down right out of the box. The Facebook group moderator either blocks or deletes genuine product feedback. The customer support is frustratingly in adept. The sales team and the customer support have no coordination. The packaging is horrendously inadequate since the new unit was scratched out of box. Refund took 6 months. The list goes on and on.

Nothing much, I feel its a fake company. The best part is they don't have any phone contact details.
You can contact them only via chat and that's operated by bots.

Could not manage to delivery an order placed in January this year. Never go for this company as an advice from myside. People should take some legal action against this company.

It is such a bad company with 0 customer service. I have returned my item, and they have recieved it, but I have waited more than 3 months (when they promised me 30 days) and have still not gotten a refund. Really pathetic service from what I thought was a good company.

Horrible horrible customer service. DO NOT BUY this product. absolutely waste of money. I bought the rotimatic next (the newest model). it took months to ship. once it arrived the water dispenser had an issue. they will send you YouTube video to dismantle the entire dispenser, which given its plastic and can break easily with small spring parts, i will never recommend anyone trying.
After a month of back and forth i was able to get a teams meeting to show them the issue that the water dispenser stops mid way making rotis and the system was too tight for me to open all the parts. they said they will open a case and replace the water dispenser and it should arrive in 2 weeks. It's been more than a month and they have not yet shipped. They send emails from CEO saying they are facing product issue etc. but still dont have the replacement part shipped. there 24x7 customer service is one response probably in 12-24 hrs in the middle of the night in US. 30 day return policy is virtually non existent since it takes over 30 day to even get the thing to work if you face issue. The few rotis i was able to make before the issue were not bad. but its customer service is just horrible. no accountability, nothing. I urge anyone reading this to never buy this product. Total waste of your money.

I bought rotimatic in August 2026. It worked semi reliably for 8 months, breaking down every now and then. The customer support is pathetic, you have to wait weeks to even schedule a remote call. Then after 8 months, it broke down completely.
I tried to talk to them every day and after 2 weeks finally was able to show them the problem. They insist on a live call to even acknowledge the issue. Thankfully the agent was nice and agreed that the problem was genuine.They agreed to replace the product. Since then, there has been no response and they have gone silent. Every 2 weeks they say that their return process has a snag, but no mention of why they can't send a replacement.

Delayed for month on shipment. Within one week of usage, part broken, replacement part not received for last 3 weeks.

Keep sending emails no response , it is shit company I ever seen . Only know who’s to check the customer and get the money out from them .

Going to be 8 months now for a warranty replacement,no answer yet …

I've been using my Rotimatic since 2020, and to be fair, the machine itself has been fine – no issues at all. This review is about their customer service, which has been a huge disappointment.

The dough cups wear out faster than I'd expect, but fine – wear and tear happens. The real problem started when I ordered a replacement back in April. The stated delivery time was 4–6 weeks. Months later, my order still hasn't even been dispatched. The status just says "confirmed" with no further updates.

After chasing them through multiple channels, all I got was an email saying they're "working on it" and I'll be notified when the parcel is dispatched. I'm still waiting for both that notification and the parcel itself.

What good is an expensive machine if you can't use it because a replacement part never arrives? If you're considering a Rotimatic, factor in that spare parts and support may leave you stranded.

It took 2 months for customer service to respond to my request, but Meenakshi was excellent. She patiently walked me through each step, resolved the issue, and made the entire process smooth. Thank you for your great support!

I’m disappointed with the lack of progress on my Rotimatic return request. I contacted your support team within the 30-day return period on 01-February, and a return reference number was created for my case. Since then, I’ve been repeatedly told that there is a technical issue in creating a Return Label. It’s now been over five months, and I still haven’t received any return instructions or a timeline for resolution.

Global scammers, stay away.

We purchased, at first we thought we were fortunate to have received the machine but turned out it was faulty. After more than a year they agreed to take it back, we shipped it back. Since then neither replacement nor refund. Have been chasing courts but to no avail as these guys have registration in Singapore hence local court orders cannot be enforced.

It is a global scam. And someone should take note of it to bring justice to hundreds of thousands who have been acammed by them

Just stay away!!

Got the issue resolved in time. Thanks Taruna.