Royal Enfield Avis 

Wir haben mit Royal Enfield äußerst schlechte Erfahrungen gemacht.

Unsere Royal Enfield Continental GT 650 hatte bereits nach wenigen Monaten einen Totalschaden am Motor. Die Reaktion darauf war schlichtweg unverschämt: Wir wurden mit einem lächerlichen Betrag von 500 € abgespeist und mussten den kompletten Austauschmotor für fast 6.000 € selbst bezahlen.

Die Werkstatt hat uns ohne ernsthafte Untersuchung sofort die Schuld gegeben – mutmaßlich nur deshalb, weil das Motorrad in Italien und nicht bei ihm gekauft wurde. Fachlich und kundenorientiert war dieses Verhalten absolut inakzeptabel.

Die gesamte Korrespondenz mit Royal Enfield war über Wochen hinweg extrem mühsam, schleppend und unprofessionell. Irgendwann waren wir einfach nur noch müde und frustriert, uns weiter mit diesem Hersteller herumzuschlagen.

Wir haben den neuen Motor schließlich auf eigene Kosten einbauen lassen.
Es ist unfassbar, dass ein fast neuwertiges Motorrad überhaupt einen Totalschaden am Motor erleidet.

Derzeit steht das Motorrad zum Verkauf. Wir möchten mit diesem Alptraum Royal Enfield endgültig abschließen und das Kapitel vergessen.

Very expensive service here in Udaipur compared to its Competition. still giving 3 starts for its legacy. But service can be cheaper as other brand are offering for specific models BTW i am owing an Hunter 350.

Terrible experience with the Royal Enfield biking gear. Overpriced for the protection they offer (or don’t - riding pants arrived without the hip protectors and the team told me that’s the default, whereas the site clearly mentions that they’re included). In any case, Royal Enfield is CE level 1 gear that you should ignore in favour of better brands and quality at competitive prices.

Bad service of okhla phase 2 new delhi service centre before my bike was running very smooth then I go for a service before 3-4 days they changed clutch plate and I told them there are some problem in my bike they said ok then the same day I go to service centre to pick my bike then I checked they only changed clutch plates or i don't know they changed or not, then I saw only put the oil and grece. even I checked they put grece on chain I told him put lube on chain you know when I ride the smoothness is gone no pickup and increased bad sound loudly and I explained them what you have to do, and I paid 8000rs for this things, then I saw my bike I ride I am not satisfied so my bad experienced for this service. So guys if you are going for service centre make sure before they deliver your bike please check everything and ride then if you not satisfied ask them for service again.

Royal Enfield is not the same as before Buying Royal Enfield now is a waste of money.Hi my name is pradeep kumar i bought the Royal Enfiled 350CC bike in 2023 .and she walked 8500 km. I had four bike services for free and got them done.Noticed that after a few days the bike started making noise.10 days have passed since the service And when I went to the service center to get it repaired,Service was done again and bill was also paid.
But the sound started coming again
When I took it to the service center, the service people said that we have no guarantee. Now I think it is useless to buy Royal Enfield.
Royal Enfield is useless to me when the engine is not good.My opinion is that you should buy the bike after thinking carefully and take guarantee.Take the guarantee in writing so that you do not face any problem in future.

Terrible service. The bike has to be scrapped after reaching its first service at 300 miles.
They have come up with every excuse under the sun not to rectify the problem along with a host of made up scenarios

Such a bad service

Very bad service. My friend recently bought a bike from them and after it got delivered we saw a scratch on it and a very next day we went to the showroom and asked them to do something about it but they denied and behaved very rude… i am highly disappointed

Worst customer support service from Royal Enfield, 0 customer satisfaction.

Worst customer support service from a big brand Royal Enfield, never expected it to be this much bad.

People working here are so uncooperative and unprofessional.
Kindly don't purchase from here, worst experience.

The products in my royal Enfield are defective.
They are denying to accept anything and are proving themselves unaccountable for this.

Highly unprofessional and disheartening.
They are simply bringing defame for the company.

Really bad service provided by the Sohan Autoworld faridabad branch, provided defected product also the main branch of royal enfield didn't help only gave worst excuses of all. Bad service from a big brand never expected.

They are selling second hand defected bike to there consumer, they just want money inko consumer se koi mtlb nhi h consumer chahe mare jiye inko mtlb nhi defected bike sell krte h uske baad complaint krne jao toh kehte h ki consumer ki galti h usne sahi se check krke kyu nhi li bhai agar check hi krni hoti toh nayi kyu lega vo second hand thodi h jo check krega bhot rude tarah se baat krte h ye kehte h jo krna h krlo sbse jada sohan autoworld bekar h or Royal Enfield bhi usko support krta h mtlb ye h kya rotal enfield jo consumer ko itna pareshan kr rha h koi kuch leta h toh trust pr leta h ki bhai Royal Enfield ki h achi hi hogi ye uska galt fyda utha rhe h bss me kisi ko suggest nhi krunga ki Royal Enfield ki koi bhi bike lo

If there would have been a option for 0 star I would have given that, seriously worst service by the staff not helpful at all no professional inspections of the bike, at first order was delayed of “Royal Enfield Bullet standard 350” was delayed and when I got the order it was defected, which I complained about the next day to the showroom, and got the worst response I would have ever thought from such big brand. Need to improve in providing service to the client. Not acceptable really disheartening.

I have purchased Supermetor 650 in Oct 23 and within 6 month the battery has gone but still service center staff is neglecting and avoiding to replace instead of this they have kept me waited for 2 days.

On 17 April battery was down so I call Road assistance and just started the bike with there own battery. The same got repeated for next day the bike didn't started so called the service center and they took bike along with to Jogeshwari east Voyage Service center. Bike is still at there but they are unable to resolve the issue. Even after paying such huge amount for bike and after service I had such bad experience.
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Today I had given my Classic 350 vehicle for servicing at Sarabhai Pro wheels, Visat Circle. After making the payment it was shocking to see that washing and polishing was not done. Even I found stains of oil on the guard of front wheel. This seems that they donot bother to deliver the vehicle in clean condition. Even my vehicle was given at 9.20 am in the morning and I am being told that washing is not working. I am really dissatisfied with the service

Diabolical excuse for customer service.
My 350 meteor gearbox locked up after just 14000 miles,RE recovery was through selling dealership.no space,went to next dealer they were full up as well.after the fifth dealership refused to have it.It was delivered back to my home,it's been nearly seven months and not a word from RE.
Obviously too much work involved in repairing the polished tud of a commuter bike.
No reply from RE UK or European branches.
If you want an alternative to an RE please consider a used cb500 or equivalent.
These Enfield's are absolute crp
Having had it for just over 2 years Ive decided to look at it as a lesson in being ripped off by either a call centre or Royal Enfield sales.
An experience not to be repeated .only one star as zero is not allowed.

I bought a 2022 Himalayan the service quoteb was £180 a year plus A £90 a year interim service that had to be done to keep the warrenty £270 in total even more expensive than even a BMW GS 1250 to service as such I decided to do my own servicing following closely to Enfield criteria all good except now this bike has been blitted with electrical issues nothing at all to do with services cheap relays im particular and now a failed fuel pump that I have now got to source and replace all these problems are common love the style of the bike but it's just too unreliable its only done 5000 miles.

Having recovered my Meteor Supernova after being stolen while visiting the UK I waited almost six months for it to be repaired at Iron City Gateshead. I was forced to collect it as it became 'roadworthy' because they needed the space although the stolen screen was not replaced.
Despite contacting Customer Support and the Dealership I do not have a screen or the promise of delivery of a screen which incidentally my insurance company will have paid for. What can you do ? They do not reply to emails or complaints.
It appears I'm in good company here and not alone.
The publicity is just a pack of lies as they want to sell as many bikes as possible but do not understand the meaning of Customer Service or have a parts supply chain.
My next bike is Japanese.

There is a problem in my bike chain set main main I got the third service done when I went to the service center there is a noise in the chain of my bike they said the chain is loose and after cleaning it will be fine still 20 or 25 Since the last few days the problem has continued on the bike, I visited service center today, they told me that the chain set is bad on my bike, it is running so fast, how can the chain get bad, if I do a proper loop clean, now I am in service. I got it done, it cost me Rs 2700, where is it now? The chain set is Rs 3000, this is how the chain will get damaged every 10000 kilometers, how will it run less, I am very fed up with this bike.

Thank you