web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... Voir plus
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Safe exactly as described. Accurate dimensions and specs. Did take more than anticipated to be delivered but delivery was as perfect as can be. Packed well with adequate protection against damage. Box... Voir plus
Quality product, fast shipping, great price and easy installation by my own crew.
My experience was great.Great selection of quality vaults.I bought a Jewelry vault that I should feel very confident in keeping my valuables “safe” no pun intended.Great chat with a young woman name s... Voir plus
À propos de l'entreprise
À propos de Safe & Vault Store.com
Écrit par l'entreprise
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.
Coordonnées de contact
101 North University Road, 99206, Spokane Valley, Etats-Unis
- 800-207-2259
- info@safeandvaultstore.com
- www.safeandvaultstore.com
4,6
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amber was very knowledgeable and…
Amber was very knowledgeable and answered my questions in detailed along with an great video that explained how to take the rails?legs off the safe. This was a great customer service experience you are very lucky to have a customer service rep as knowledgeable as her.
13 mars 2025
Avis spontané
Quality product and fit as described
Quality product and fit as described. It did take longer than we expected to receive.
19 janvier 2025
Great service and quick shipping as…
Great service and quick shipping as well as great price. I’ll definitely use the online store for future purchases. Thank you
20 janvier 2025
Great product and fast processing.
The sturdiness of the safe along with the timely manner in which the order was processed and delivered.
I did replace the key lock with a biometric one for faster access,
18 janvier 2025
Great customer service.
They promptly resolved a missing component from the manufacturer with absolutely no hassle.
19 janvier 2025
I wanted to buy an accessory for my safe.
I wanted to buy an accessory for my safe. When the chat bot found out I bought the safe from a local business the chat ended.
7 mars 2025
Avis spontané
Réponse de Safe & Vault Store.com
Hi Joe, we're sorry to hear about your experience with our chat system. Our goal is to assist all customers, regardless of where they purchased their safe. It sounds like there may have been a misunderstanding, and we’d love the opportunity to help you find the accessory you need. Please reach out to our customer support team at 800-207-2259—we’d be happy to assist you!
Dislike programming instructions took…
Dislike programming instructions took call to Hornsby to get number pad programmed. Still haves been able to program biometric fingerprint reader. Very poor instructions and method.
4 mars 2025
Avis spontané
Réponse de Safe & Vault Store.com
Thank you for your feedback. We're sorry to hear that you had trouble with the programming instructions. We want to make sure you’re able to fully set up and use your safe without frustration. While I wasn’t able to locate your order in our system, I’d be happy to assist you in any way I can.
Please reach out to our customer support team at help@safeandvaultstore.com or reply here with your order details, and we’ll do our best to guide you through the setup process. We appreciate your business and want to ensure you have a great experience with your safe!
Fast shipping
Fast shipping. Product arrived sooner than expected. Never had problems ordering my safes from this site. Will be ordering 1 more soon. Best place to get your safes
14 janvier 2025
Pistol safe
The site was easy to navigate . The products they offer are from top manufacturers. The live chat was conducted by a very knowledgeable person! I found exactly what I was looking for. Evan got 20$ off.
1 mars 2025
Bought a safe bottom safe won’t open…
Bought a safe bottom safe won’t open have not heard back from them about what they going to do.
15 janvier 2025
Réponse de Safe & Vault Store.com
We're sorry to hear about your experience and that you haven't received a response yet. We understand how frustrating this must be, and we want to make things right.
We reached out to the manufacturer’s service department on 2/4, but we will follow up again to ensure your issue gets the attention it deserves. In the meantime, if you have any other questions or issues, please reach out to our customer support team at 800-207-2259, and we'll do everything we can to assist you directly.
Your satisfaction is important to us, and we appreciate your patience while we work to resolve this for you.
Best regards,
Dominic Schwebs
SafeandVaultStore.com
JP was great start to finish
JP was great start to finish. We had to converse on a few different days. He always followed up and was very informative.
24 février 2025
Amber was very helpful
Amber was very helpful, on the web chat and on the phone.
Excellent customer service and great price on the item I needed.
24 février 2025
Simon spent more than a few calls with…
Simon spent more than a few calls with me, helping to choose the right safe. Then he went above and beyond to get one of them for Me to purchase. Just great service. I would highly reccommend your company to anyone.
21 février 2025
Great door and better service
I’m really happy with this door and the purchase. The door shipped and arrived very quickly and when I installed, there was a small issue which I called the store. Robert called me back immediately and worked through the problem. We didn’t resolve that night, but he drove out to the manufacturer the next day and we resolved it with the manufacturer and him and me. I had to take the door inside panel off so when I went to put it back on, I decided to use 1 inch of plywood versus the 5/8 inch drywall. I know the fireproofing maybe altered slightly but I’d say it’s fairly close. I really like the door. They even sent me a little “extra” package for my trouble.
20 décembre 2024
The safe was in better condition than…
The safe was in better condition than advertised and the staff was friendly and helpful.
18 février 2025
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