Researching a direct replacement for my smoke alarms which I had discovered were 13 years old with a 10 year useful life span (where no electrician was required) led me directly to safelinks who claim... Voir plus
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Lisez les avis des autres
Excellent product and great service. I order the fire and smoke seals from Safelincs. They arrived the very next day and were of excellent quality. I would use Safelincs again and recommend them... Voir plus
These guys sell detectors that can replace the original manufacturer ones and for me that was an absolute godsend. From an annoying chirp to a "whoa this thing says it's out of date" to "oh shit, they... Voir plus
Excellent customer service received from Graham in the customer service team who was friendly, patient and helpful in advising how to remove my alarm which was beeping loudly to advise it was at its... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.
Fire Safety Solutions
Écrit par l'entreprise
- Exclusive Warranties
- We offer 5 year warranties on all our essential fire safety products as standard.
- Best Price Guarantee
- We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
- Certified Professionalism
- We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
- Free Replacement After Fire Guarantee
- Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
- Corporate Memberships
- Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
- Manufacturers' Partner Of Choice
- We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.
Free Shipping On Safes, Dorgards And A Range Of Other Products
Any order containing one of the above products is shipped for free.
A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.
Coordonnées de contact
33 West Street, LN13 9FX, Alford, Royaume-Uni
- 0800 612 6537
- support@safelincs.co.uk
- www.safelincs.co.uk
Save Over 50% on Your Extinguisher Costs
4,7
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great
Easy to order. Arrived on time. Well packaged and the item was exactly what we were looking for.
29 mai 2026
Avis spontané
Poor communication and misleading website
Item not dispatched because items not in stock. This was not clear on website and I was not advised of delayed delivery time.
5 juin 2026
Avis spontané
Réponse de Safelincs
Good afternoon Katie,
Thank you for your feedback, and I sincerely apologise for the inconvenience caused by the stock issue with your order.
We have now resolved this internally and your order has been dispatched via express shipping, with delivery expected in 1-2 working days.
We appreciate your patience and understanding while we worked to sort this out.
Please don’t hesitate to contact us if there’s anything further we can help with on support@safelincs.co.uk
Laura
Customer care manager
Excellent Company…
I have bought from Safelincs several times. They have excellent customer service; I often call up with queries & a lovely human is always available with great knowledge & advice about their products. I highly recommend them and their products.
21 mai 2026
Avis spontané
Purchased Fireangel kit from Safelincs…
Purchased Fireangel kit from Safelincs a few years ago, had a battery issue with one of my smoke detectors and contacted Safelincs for advice, from the second i contacted Stephanie @ Safelincs i was in good hands, very quick response and attention to my issue, only took an email with some info regarding the smoke detector and within a few days a replacement unit was delivered, no hastle, no fuss - 100% professionally dealt with - absolute pleasure - great company and fantastic employees, very glad i dealt with them to begin with - thank you.
26 mai 2026
Avis spontané
Fast response to my order
Fast response to my order. The replacement pads arrived 2 days after the order was placed.
15 mai 2026
Avis spontané
Excellent service
Excellent service, competitive pricing and sorted out my issue immedaitely.
11 mai 2026
Avis spontané
Honourable
Damaged alarm arrived but this was swiftly replaced without question.
18 mai 2026
Avis spontané
False Promises
Ordered fairly standard products on the 5th of May with next day delivery and showing in stock, phoned on the 8th to query where they were to be told the stock was expected that day and would be dispatched that day or the Monday. Called the Tuesday as no sign of a parcel, only to be told the expected re-stock date was the 19th, phoned the 20th, only to be told it's the 27th. Zero updates, zero accountability.
Updated my review and rating, as I did receive the items after posting a review, but the overall experience was poor.
20 mai 2026
Avis spontané
Réponse de Safelincs
Good afternoon Elliot,
Thank you for your feedback, and I sincerely apologise for the inconvenience caused by the stock issue with your order.
I did try you call earlier, though I understand you may be very busy.
We have now resolved this internally and your order has been dispatched via express shipping, with delivery expected tomorrow.
We appreciate your patience and understanding while we worked to sort this out.
Please don’t hesitate to contact us if there’s anything further we can help with on support@safelincs.co.uk
Laura
Customer care manager
Where is my product?
We have placed an order on 01/05/26 but unfortunately we have still yet to receive the product. We have not received any information other than the initial order reference, no tracking information has been sent, and email queries are unanswered.
I had to give it one star just to write a review.
20 mai 2026
Avis spontané
Réponse de Safelincs
Good afternoon,
Thank you for your feedback, and we sincerely apologise for the delay regarding your order.
Unfortunately, the item you ordered was out of stock at the time, with an expected dispatch date of around 22nd May, though I do apologise if this information wasn't freely available at the time of order. The supplier has now provided us a new expected dispatch date of around 28th May.
We have recently contacted all affected customers with an update regarding the delay and the expected timescales. If you have not received this, please check your junk/spam folder or contact us directly so we can assist further.
We truly appreciate your patience and apologise again for the inconvenience caused. We are working hard to get all delayed orders fulfilled as quickly as possible.
Please feel free to get in touch with us directly on 0800 612 6537 or support@safelincs.co.uk if you wish to discuss anything further.
Kind regards,
Laura
Customer care manager
All good plug a nd play
All good plug a nd play. Only wished they took Blue Light for armed forces
9 mai 2026
Avis spontané
replacement heat detector
Always delivered a good service and willing and able to provide appropriate advice and guidance.
15 mai 2026
Avis spontané
Réponse de Safelincs
Good afternoon,
Thank you for taking the time to review Safelincs and we appreciate all feed back received.
I am very sorry to hear about the issues regarding the delivery of your order.
Please would you be able to contact us directly on support@safelincs.co.uk or 0800 612 6537 so we can discuss this with you, and assist in any way possible.
I look forward to hearing from you.
Kind regards,
Laura
Customer care manager
Good company to use
I had very good service from Safelincs. The ordering process was easy and my parcel arrived on time.
26 avril 2026
Avis spontané
I was amazed that my order was…
I was amazed that my order was delivered free the next day
20 avril 2026
Avis spontané
Prompt delivery & no hassle over warranty claims
A good selection of detectors, delivered promptly as per order. Order was to replace my old life-expired detectors. A few of these had failed before the warranty expired and Safelincs sent replacements at no charge by return of post without quibbling.
22 avril 2026
Avis spontané
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